citruseyewear.com Reviews 

143
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Contacted me through instagram to be part of the ambassador programme, through an account I set up due to a very difficult period in our family's life. I did some checking online and seemed enough... See more

Rated 5 out of 5 stars

Straightforward purchase and quick shipping to Australia. Bought 3 pairs of glasses - 1 for myself and 2 as presents. One of the presents gets used daily for driving and outdoor work - my son loves t... See more

Rated 5 out of 5 stars

I bought three pairs of sunglasses, and all of them are excellent quality! I use them while running and cycling long distances—even during IRONMAN races or 100 km trail runs—and my eyes never feel... See more

Rated 5 out of 5 stars

I was very glad about being provided all the useful information that i was looking form. I was very informed by the time i made my purchase. Im grateful for the attention and kind assistance i was giv... See more


Contact info

3.9

Great

TrustScore 4 out of 5

143 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(143)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Damaged glasses in less then 10days of use

I bought three pairs of glasses, and after two weeks of use, the Cruiser model started to fall apart—the edges began to peel off. This happened back in June, and now, three months later, I still haven’t received any response from them, whether it’s through customer support, Instagram, or anywhere else. There’s simply no reaction. Glasses that cost 90 euros shouldn’t behave like this, and I expect either a replacement or at least some form of compensation or improvement. The glasses got damaged after just 10 days of use.

10 June 2024
Unprompted review
Rated 5 out of 5 stars

Great visibility & aesthetic

I was approached by Citrus over a year ago and was excited to try out their glasses.
I love how they fit and stay on my face perfectly while running/riding and offer great visibility.
The aesthetic is awesome and I am complimented on them all the time! My mom and sister ended up buying the same pair!
Communication with the company has been great at well :)

6 July 2024
Unprompted review
Rated 5 out of 5 stars

Have a pair of Stealth

Have a pair of Stealth, light weight, comfortable with great coverage. Haven’t had any fogging up issues with the vented lens .
Glasses supplied with case, cleaning cloth, clear and polarised lens and 2 clip in’s for prescriptions

7 June 2024
Unprompted review
Rated 5 out of 5 stars

I would like to report over my experience citrus eyewear! …

I would like to report on my experience with Citrus. I ordered from Germany and have to say that I am completely satisfied with the complete processing! As expected, the quality of the glasses was very good. I use it for mountain biking and I am totally satisfied!! These are definitely not the last glasses from Citrus Eyewear!! Very good shop! Please keep up the good work!! Greetings from Germany!

10 July 2024
Unprompted review
Rated 1 out of 5 stars

The ultimate SCAM

I was so excited when Roy messaged me about being ambassador for citrus eyewear. The communication was through IG and when I decided to go with the ambassador program, that’s when things got weird. There was no response and no support when purchasing glasses. It have been over 2weeks and it still says in shop app that order was placed but no movement of shipping. I emailed customer support and their IG account. Tried called through IG and no response from them. I should have listen to the past reviews about this “company” but it is a complete scam. I have reported the company so hopefully they will be shut down and no longer able to operation by the amount of scams they have gotten. So sad when people have to go this low to get money. It seemed like such a great company but sadly now I’m out money, sunglasses and trust for companies like these.

9 July 2024
Unprompted review
citruseyewear.com logo

Reply from citruseyewear.com

EDIT 1: The customer received the order and was issued a full refund for their troubles.

Hi Samantha. My name is Andrew (as you must've seen in the previous reviews) and I head customer support here at Citrus. I took a quick look at your order status and it looks like the package was never scanned by the logistics company. This happens in less than 2% of the orders we ship out, but that's still anywhere between 40-60 orders every month. I've asked my team to investigate what happened to the previous package and we've already processed sending out a fresh package to you. You should see an email with tracking details within the next 48 hours.

Regarding not responding to your outreach, I take full responsibility and apologize to you for that. Roy has taken some time off from work as he's been working 15-16 hours every single day and we don't have a fall back person to take over the IG account when he's not around. I saw all your messages/calls just now after reading this review. It's my responsinility to ensure all customer facing positions are always on stand by to respond to any customer outreach, and I have assigned another team member to respond to all communications sent out to Roy when he's not personally available. If you check the section on our Instagram page where we get tagged by others on their posts you'll see there are tens of thousands of photos of people from around the world rocking our sunnies. I took a look at every single 1 star review here just now and only 3 of those orders were eventually closed without the glasses being delivered to them. All 3 of them were issued a full refund. There are, unfortunately, a lot of scams out there and I completely understand why that would sound like a real possibility when you decide to try out a new brand but I want to assure you that you'll see an email within the next 2-3 days with an update. I'm sure you'll love the sunnies.

Rated 1 out of 5 stars

SCAMERS

SCAMERS. 1,5 month sinds my last review sinds than I still didn't receive any confirmation that my order was canceled. But I received a message that this order was shipped. After 1,5 month, and after that they say that I'm a lier and they have canceled everything. They are not replying to my emails and massages at instagram. My order is stiil active at there website and I can't receive my money back. I have never experienced such an horrible service l, people just stay away from tham!!!!

16 June 2024
Unprompted review
citruseyewear.com logo

Reply from citruseyewear.com

A few things that you missed out mentioning:
1. This is the second 1 star review that you've left here for the same order. That's a good way to make a brand that was working with you to fix an issue appear worse to prospect customers.
2. Your order was delivered to you weeks back, as you've mentioned yourself in your emails.
3. You mentioned in one of your disgruntled emails that we've shipped you glasses from China due to which it took this long, without bothering to check the tracking details which clearly show the package was picked up from our warehouse in Pennsylvania, USA.

It's against Trustpilot's policy to leave multiple reviews for the same order, but we're still not reporting this review as it would result in an action against the original review too. We take pride in the fact that we're a small team that's working day and night to offer the highest quality of sports sunnies for the most affordable price possible. There are gaps and we make mistakes, and we won't flag reviews just to hide how we have things to improve. But bashing a brand by sharing incomplete information is an interesting approach. We wish you the best.

Rated 5 out of 5 stars

Overall really happy

Overall really happy. Fast delivery and incredible attention to detail, from the cases, the cleaning cloths, the different lenses, everything. The glasses are the best ones i’ve used so far, the technology is the best on the market

8 May 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend - Great Quality

Ordered mine on preorder so they took a little while to come which was to be expected - but once they arrived they were well worth the wait!

They’re really great quality and I love that they come with multiple lens options you can switch between plus the option to clip in some prescription lenses to turn them into prescription sunglasses!

Took them out on their first run today and they were so good! Didn’t move at all and didn’t get all sweaty on my face either so I am really pleased with my purchase!

7 May 2024
Unprompted review
Rated 5 out of 5 stars

i’ve been a partner/ customer of citrus…

i’ve been a partner/ customer of citrus eye wear for the last year and a half, and honestly i’m so glad i have been through this journey with them. citrus customer service is beyond impressive as they respond quickly and consistently eager to help you with anything you have questions about. they glasses come with 2 lenses and a cleaning cloth, and a strong build frame with SICK lenses. the quality of the glasses are top tier and last a very long time. with many crashes the glasses are the only thing that has survived over the year, truly built to last! i could talk about how good this brand is or i can just let you experience it for yourself, go buy some stealth glasses and let me know how much you like them!

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Citrus Eyewear is a great product

Citrus Eyewear is a great product due to a number of reasons.

1. Affordability - Prices are affordable for quality sunnies.

2. Quality - The sunnies are very durable and stay in the head during runs.

3. Fashion - They are an attractive product.

The company provides a lot of very readily available support to help with an issues with shipping.

7 May 2024
Unprompted review
Rated 5 out of 5 stars

The website was easy to use and…

The website was easy to use and received my Glasses sooner than expected (even though I'm located overseas). The product itself is excellent. Perfect for running, as advertised. I will be ordering from them again and would highly recommend 👍🏻

6 March 2024
Unprompted review
Rated 1 out of 5 stars

THIS IS A SCAM!!!!

THIS IS A SCAM!!!!

I was contacted by "Rob" from Citrus through my IG account asking me if I wanted to be an ambassador. After checking out the website, which looks legit, I logged into the "Ambassador Zone" with the code they gave me, and I ordered two pair of glasses for $108.00 out the door. After I placed the order, I never received an Ambassador Code and had to send multiple messages back to "Rob" asking for the code. He sent a message apologizing saying that his "Junior Team" was working on the code and order. Then he asked me what I wanted my code to be...after that I never heard back. I've sent like 10-12 messages trying to figure out what happened and no response. I've sent two emails to their customer service email, which says they will respond within 24 hours, and no response. I've checked on my order through the Shop app, and it doesn't show that it's been shipped or anything. It's been almost a month...this is a total scam. Avoid them at all costs. Literally out $108....makes me pissed off that I fell for this nonsense.

15 April 2024
Unprompted review
citruseyewear.com logo

Reply from citruseyewear.com

EDIT 1: The customer received the package in May 17, 2024.

Hi Gabe. My name is Andrew and I'm the head of Customer Support at Citrus. Please let me first apologize for your order getting delayed and the lack of a response on email. I checked our spam folder after you mentioned here about multiple emails and I can see all of them ended up there. We should've checked the spam folder earlier and it's completely on us that we missed your emails.

Let's get to your order. It has been behind schedule as mentioned to you by one of our junior team members. The order was however shipped out on Sunday with a bunch of orders that were running late. You will see an email hit your inbox within 48 hours with the tracking information. Shipment issues, unfortunately, aren't specific to us and almost every single brand out there struggles with logistics challenges several times each month. The gap on our end, in this specific case, was our inability to keep you updated on the order. We have doubled our customer support team over the last three weeks and the entire new team will be staffed on customer support once their training period is complete. I can guarantee you two things from here on: 1. You'll love your new glasses. 2. You won't face any issues with late/non communication over emails.

Please let me know if I can provide any more information on this.

Regards,
Andrew
Customer Support Head
Team Citrus

Rated 1 out of 5 stars

Haven't received my order and no response

I have been ordering twice in last year. My last order was placed in beginning of December. Never arrived. No replies from costumer service, except one when someone sent me a message saying that he just had COVID and is back to work. ... Another 2 months gone and no response.
I do like sunglasses but never been able to try ski masks ( I have ordered 3 in Dec. ) winter has passed...

8 April 2024
Unprompted review
citruseyewear.com logo

Reply from citruseyewear.com

Hi Dominika,

My name is Andrew and I head customer support at Citrus. I took a look at your order and I can see you've placed several orders with us in the past. Unfortunately we had an issue with this specific order. We ship all our goggles/masks from a different warehouse since the size of packaging is considerably larger than that for the sunglasses. You had ordered 3 goggles, which made the package even bigger. I can see on the system that your local delivery company had an issue processing the package. We have faced such issues in the past too and it has always been with just the googles.

It's definitely a lapse on our end, and I apologize for the mixup in this case. Your emails ended up in the spam folder for the longest time so my team wasn't able to respond to them on time. I'll work with my team to ensure we are able to respond to messages faster even if they don't hit our primary inbox. For your specific order, let us fix this for you. I'm looking into this further and you'll hear back from me in an email over the next few days.

I apologize for the slip up with this order once again. You've trusted us in the past and I can guarantee you the way your previous two orders were processed is what we strive to achieve for every single order.

Rated 4 out of 5 stars

I found these glasses very light and…

I found these glasses very light and with excellent quality polarized glass, I also received two other pairs of transparent lenses and always polarized sunglasses, I would say a truly complete supply... also very satisfied with the design of the glasses.

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent quality and customer service

I have been working with citrus eyewear for almost 6 months now. I have been exclusively using there sunglasses for competitive cycling. I own several pairs of them in fact. I have never had one bad experience with customer service. They are always courteous and have a quick response time even though they are in Canada. Great sunnies for the road. Since I compete ultra distance, most of my rides start or end in the dark so I prefer the transition lenses which have always worked great. They get dark enough during the day to be able to work as regular sunglasses, whereas my experience with Oakley was that the lenses did not get dark enough

7 December 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look