I needed to change the date of birth on my ticket with two different airlines, as well as resolve an issue regarding a stroller. At CitizenPlan, they responded to my first inquiry within 8 hours, and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I honestly can’t thank this company enough. They completely took away the biggest headache I had with my stuck reservation — fast, professional, and genuinely helpful. If you ever find yourself stress... See more
Company replied
Excellent CS! Never heard of that flight agency and accidentally booked a trip via a large travel agency with them. Accidentally because I booked the wrong date. Citizenplanes page stated "genera... See more
Company replied
Booked 8 tickets with a family through citizen plane. Just like anyone i was quite hesitant when the booking was made as the credit card got blocked and didn't get a confirmed PNR however the CP team... See more
Company replied
Company details
About CitizenPlane
Written by the company
CitizenPlane provides discounted fares on a selection of flights across the world.
If you have any question regarding a booking with us or if you want to make a claim, please contact us first by email on: CONTACT@CITIZENPLANE.COM.
All emails are read and answered within 24 hours.
Contact info
Paris, France
- contact@citizenplane.com
- citizenplane.com
4.6
Excellent
2K reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CitizenPlane
Hello,
Thank you for your kind words! We’re delighted to hear you found our service very fast and efficient. ✈️
Best regards,
The CitizenPlane Support Team
Reply from CitizenPlane
Hello,
Thank you for your kind words! We’re delighted to hear you found our service fast, helpful, and easy to communicate with. ✈️
Best regards,
The CitizenPlane Support Team
Fast and useful custmer service
19 September 2025
Reply from CitizenPlane
Hello,
Thank you for your feedback! We’re glad you found our customer service fast and helpful. ✈️
Best regards,
The CitizenPlane Support Team
Riyaz
I found an amazing price on this site—much lower compared to other sites. The customer care team also provided excellent service. Thanks a lot!
19 September 2025
Reply from CitizenPlane
Hello,
Thank you for your kind words! We’re thrilled to hear you found a great price and that our customer care team provided excellent service. ✈️ Your satisfaction means a lot to us!
Best regards,
The CitizenPlane Support Team
Reply from CitizenPlane
Hello,
Thank you for your feedback! We’re glad you found our service fast and helpful. ✈️
Best regards,
The CitizenPlane Support Team
Thank you for the great Support!!!!
19 September 2025
Reply from CitizenPlane
Hello,
Thank you for your kind words! We’re thrilled to hear you’re happy with our support. ✈️
Best regards,
The CitizenPlane Support Team
Fast and efficient service late at…
Fast and efficient service late at night thank you
18 September 2025
Reply from CitizenPlane
Hello,
Thank you for your kind words! We’re glad we could provide fast and efficient support, even late at night. ✈️
Best regards,
The CitizenPlane Support Team
Very fast and precise feedback and help
17 September 2025
Reply from CitizenPlane
Hello,
Thank you for your feedback! We’re glad to hear you found our support fast and precise. ✈️
Best regards,
The CitizenPlane Support Team
Excellent service. I needed to buy extra hold baggage…
I needed to buy extra hold baggage allowance as the booking company (eDreams) had not said the allowance was 10k only until AFTER I had paid). I contacted Citizenplane and within 20 mins they had sorted it out for me. Efficient, helpful & polite. Thank you.
15 September 2025
Reply from CitizenPlane
Hello,
Thank you for your kind words! We’re glad we could help sort out your extra baggage allowance quickly and make the process smooth for you. ✈️ Efficiency and helpful support are always our priority, and it’s wonderful to hear you had a positive experience.
Best regards,
The CitizenPlane Support Team
Customer Service actually works
At first I received a wrong booking code and was worried because citizenplane sells spare seats and on the website it said that possibly I have to go to the check in at the airport. In addition I didn’t book my flight directly via citizenplane but via Opodo and I didn’t know about citizenplane at all. After contacting the citizenplane customer service I received the correct code within just a few hours. With the correct code I was able to do the online check in without any problems.
20 August 2025
Reply from CitizenPlane
Hello,
Thank you for sharing your experience! We’re delighted to hear that our team was able to quickly provide the correct booking code and help you complete your online check-in smoothly. ✈️ We’re glad everything worked out and that we could make the process easier for you, even though your booking was through Opodo.
Best regards,
The CitizenPlane Support Team
Extremely supportive team with a very…
Extremely supportive team with a very fast response rate! My case was resolved in a very short time. Thank you
14 September 2025
Reply from CitizenPlane
Hello,
Thank you for your kind words! We’re so glad to hear that our team was able to resolve your case quickly and provide the support you needed. ✈️ Your satisfaction means a lot to us!
Best regards,
The CitizenPlane Support Team
Error made by customer and correction made within 1 day
I sent email with request to correct the passport number because we have made a mistake during filling document on site. The support team solved the problem within 1 day. Great support. Thanks to the support team. This is what we expect from support team, quick action to support customer.
7 September 2025
Reply from CitizenPlane
Hello,
Thank you so much for your kind feedback! We’re delighted to hear that our team was able to quickly assist with correcting your passport number and resolve everything within a day. ✈️ Providing fast and reliable support is always our goal, and it’s wonderful to know we met your expectations.
Best regards,
The CitizenPlane Support Team
Reply from CitizenPlane
Hello,
Thank you for your feedback! We’re glad to hear you found our service highly responsive. ✈️
Best regards,
The CitizenPlane Support Team
Absolutely amazing
Absolutely amazing, kind, and fast service. I emailed in a panic and Marcello was kind and so so helpful. Especially thinking that it was 4.30pm on a Friday! Incredible service. Would recommend
12 September 2025
Reply from CitizenPlane
Hello,
Thank you so much for your wonderful feedback! We’re delighted to hear that our team was able to support you quickly and kindly, even late on a Friday. We’ll make sure your kind words reach him—it will mean a lot!
We truly appreciate your recommendation. ✈️
Best regards,
The CitizenPlane Support Team
Hello
Hello, I bought tickets and indicated the wrong last name, I sent a letter, please correct the last name, a day later everything was corrected, thank you very much for the quality!!
5 September 2025
Reply from CitizenPlane
Hello,
Thank you for your kind words! We’re so glad to hear that your name correction was handled quickly and that you’re happy with the quality of our service. ✈️ Your satisfaction means a lot to us!
Best regards,
The CitizenPlane Support Team
You did wonderful
You did wonderful ! Best service i have ever seen . Clear FAQ and prompt responses to emails with solution for typo with first name /last name switch corection. Yes, emails are the best way to comunicate with customers and this is how it is done !
I salute you . Good job!
12 September 2025
Reply from CitizenPlane
Hello,
Thank you so much for your wonderful feedback! ✈️ We’re delighted to hear that you found our FAQ clear, appreciated the prompt responses, and that the name correction process went smoothly. It means a lot to us that email communication worked well for you—we truly value making things as simple and effective as possible.
We salute you right back, and we’re grateful for your kind words!
Best regards,
The CitizenPlane Support Team
I would like to thank you for the help during the change I made for the dates of the flight. It was very stressful for me when I discovered that I made a mistake on reservation. But, thanks to your te
I would like to thank you for the help during the change I made for the dates of the flight. It was very stressful for me when I discovered that I made a mistake on reservation. But, thanks to your team, for me was very easy everything on changing the date.
11 September 2025
Reply from CitizenPlane
Hello,
Thank you so much for sharing your experience! We’re glad we could make what started as a stressful situation much easier for you. It’s wonderful to hear that our team was able to assist smoothly with your flight date change. Your feedback truly means a lot to us! 😊
Best regards,
The CitizenPlane Support Team
Kind and punctual team
Very punctual and kind team. They explained all details. Thank you
11 September 2025
Reply from CitizenPlane
Hello,
Thank you for your kind words! We’re delighted to hear that our team was punctual, helpful, and able to explain everything clearly. Your feedback means a lot to us! ✈️
Best regards,
The CitizenPlane Support Team
Reply from CitizenPlane
Hello,
Thank you for your feedback! We’re thrilled to hear that you received immediate help and had a great experience with our service. ✈️
Best regards,
The CitizenPlane Support Team
Very good service
Very good service. I was able to send an email and get the answer the same day.
I highly recommend!!!!
Thank you Alexis!
9 September 2025
Reply from CitizenPlane
Hello,
Thank you so much for your kind words! We’re thrilled to hear that you received a quick response and had a positive experience. The team really appreciate your recommendation! 😊
Best regards,
The CitizenPlane Support Team
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