Citibank Reviews 1,067

I want to caution everyone about using their Citi bank credit card for online purchases. I had a terrible experience where I was scammed out of $5,600 by an Indian store that sent me a cheap, base metal jewelry piece. Despite my efforts to dispute the transaction and providing all necessary documents, Citi bank sided with the seller. I had provided all the documents to support my dispute, including a jewelry report with test results that proved the metal was not silver but base metal.

Terrible customer service, avoid at all costs!

Thank You Business Rewards card = NO THANK YOU!! Waited 10 min to talk to an off shore representative who after 15 minutes determined he could not help me. ALSO informed me that employees I had over 10 years ago were still on the account as authorized users. This is false because I have not received any new cards for them in 10 years. But scary because after dealing with the incompetence I'm wondering. Placed on hold for 45 min. Wait time was estimated every 30 seconds to be 5 min... The second off shore rep could not add authorized users either, could not understand me, and likewise I had a hard time with his broken English. After another 10-15 on the line he determined he couldn't do this either. This process should literally be 5 min start to finish. Also note that this is a business card, and thus supposed to have better than standard customer service. Beware the customer service is rude, incompetent slow and helpless. I as a business owner can not deal with this level of risk or incompetence so I cancelled my cards after in January 2026, this account has been open for over 16 years and it's been horrific customer service last few years. BEWARE!!

Filed complaint about American garage door. Citibank gave very poor service and total runaround. Never explained reason for denial and communication was worse than acceptable!

Fraud Company:
This company is full of fraud people

Absoluter worst experience in my forty years of business. NO ONE ASWERS CALLS OR RETURNS EMAILS AT THE SOUTH HUNTINGTON branch.

Long wait time, extremely poor customer service, account was frozen due to their processing error with no explanation given other than I will receive written notice in 7-10 business days. HORRIBLE customer service for a first time customer. Would not recommend!

They're stealing our Money
My wife prepaid a 5 figure monthly statement with an excess payment of thousands of dollars that she knew were going to be billed and wanted to "get ahead of". Citi accepted the payment "pending approval" from our bank (Chase). They've "sat" on the money for nearly 10 days AND because they didn't apply the overpayment to our balance, my "companion" card was declined on $50 purchase, at my local pharmacy!! And when you call, the only people you can talk with are in the in the Philippians. Bring back American customer service!! Citi SUCKS

I opened a dispute with Citibank on November 12, 2025 for a charge on my Citi Double Cash Card. I ordered a crystal cat figurine, but received a cat figurine made of cheap material in different colors. I provided two photos and all written communication with the merchant (Hong Kong) to Citi’s dispute department.
Later, I noticed in Citi’s online system that the dispute open date was changed to December 6, 2025, without explanation. As of January 5, 2026, I still have not been reimbursed.
This lack of transparency and excessive delay make Citi’s dispute process unreliable.

dealing with citi is super frustrating. because... YOU CANT. once you happen to get an actual person to talk to, you'll get transferred and then be expected to wait AGAIN for over half an hour. ridiculous.

cant even login online to try and help myself, avaailable option online only lead to deadends

Six credit cards were canceled do to no fault of my own.

I think I've used Citibank card member services for over 30 years!. Today I had to call and speak to customer service. Their call center was so busy they had to call me back 45 minutes later. I could not understand the individual that was speaking with me. I had to ask for a supervisor. I asked the supervisor what country I was speaking with and he replied india!. The reason I called was because today December 29th I received my October statement!. Fortunately I forgot that I had paid them off in full. I'm hoping I'll receive my November statement sometime in the first 3 months of 2026!. I am done!. I will never ever deal with Citibank again. There's too many out there that utilize American support!.

Citi just cut my credit card limit by over 50% without warning. My credit score then dropped by over 30 points from excellent to fair. My balance with Citi went up because I responsed to a low interst rate offer FROM CITI ... to pay off a medical bill. I have NEVER missed a payment to anyone ... EVER. This is not Ok.

HORRIBLE customer service! I will be paying off my credit card and closing this account. They put a fraud alert on my card, and make it IMPOSSIBLE to get it removed. Horrrrrible. Still can’t get it removed. I was on vacation when this happened and my card got declined. So embarrassing. They suck!!!!!

Citi Bank issued us a $595 annual fee credit card without authorization. We did not sign an application, or agree to a credit check. We are not a customer. They will not help cancel the card unless we give them our full social security number. We did not activate the card and they activated it and charged us the annual fee. We called a second time and they refused to help us again unless we gave them our full social security number. Told us we would be responsible of the fee even though we are not a customer. It is showing on our credit report. They told us to call a lawyer if we wouldn't give them our number. Terrible. We have reached out to a lawyer.

Outsourced customer service who don't understand English

Worst banking experience I’ve ever had. My bank sent a check to close my CitiBank personal loan, yet since Nov 20, 2025 the case has been “under research” with absolutely no resolution.

CitiBank shows the funds as deposited into an unknown account, and I have never received my refund. Customer service is useless. No answers, no accountability, no urgency when your money goes missing.

For a bank this large, losing track of funds and stonewalling customers is unacceptable. This feels dangerously close to fraud, and CitiBank clearly does not care. Avoid at all costs.

Citi bank allowed a scammer website called Nurx to charge my CC and are now denying my dispute. Do not bank with them, your money is not safe with them.

If I can give a zero I would. As someone who has been using Citi for the last 5 years, this was my first time calling into customer services. The representative was not help and therefore I requested for a supervisor. That supervisor was worse. They talked to me in a demeaning way and did not break it down into details and stated vague sentences as “this is what I see on your account.” I do not feel like they were helpful at all. The supervisor restated the same thing saying that it was user errors however the processed that failed was Citi’s own app that failed to connect the following accounts. I was so upset that I had to take pauses to not yell back at the demeaning tone she was giving. At the end, the supervisor just hanged up the phone. Citi do better, hire better, and train better. I will refrain from using my credit card with them and plan to get a different one.