Circular Car Hire Reviews 

I made a rent a car booking with Circular Car Hire, using the broker Argus Car Hire. The booking was for an automatic standard car.

Circular Car Hire don’t operate on Antalya Airport site, so I was greeted by one of their reps as I came out of the domestic terminal. He took me to the car and put my luggage in the boot. As he was completing the paperwork he advised me the car didn’t have an automatic gear box. I reminded him that I made the booking some time ago and the company themselves confirmed they would provide an automatic car. During the period right up to the rental start time, they didn’t advise me of non-availability of a standard automatic car; as if they had done so earlier, I would have looked for another vendor, since I can only drive an automatic car. He told me there were no automatic cars available with the office as all had been rented out. He spoke to someone who advised they could only provide a small automatic car. They brought a much smaller car which could not fit in my luggage. They started coercing me into taking one of the two cars and threatened if I didn’t do that they would cancel the contract and take both cars away.

I immediately called Argus Car Hire from my UK phone; and spoke to them for almost 30 mins. The representative on the phone wanted me to pass the phone onto the two men, but they refused to speak to her. She asked me to get their managers’ number, which I provided her. She spoke to a man named Mustafa. He confirmed that there was no automatic car of the size and category available and they were happy to cancel my contract. However this would leave me stranded on the very first day of my six days long holiday. She advised she could look for a similar car from an alternative provider. However minutes later she informed me there was no such car available at the airport and even from the city. She advised me to look for another one from any local provider myself, as close to the one I had booked. This was daunting as I was in an unknown place with a significant amount of luggage, right at the start of my vacation. Moreover I wasn’t sure if I would be able to find it, while she could not do so at her end. I requested her to ask circular car hire to hold the small automatic car to revert to, in case I could not find any from another rental company. She confirmed that Mustafa had agreed to hold the car for another one hour for me to search for another one. However as soon as I informed the two representatives of circular car hire, they became infuriated and extremely rude stating Mustafa had advised them to take the cars to other customers and they were going do so. Without my permission they took out my luggage from the boot of the car and threw it on the road, physically pushing me away to one side. They then sat on the driving seats and drove off , almost hitting and injuring me in the process. They were in such a hurry that they didn’t even let me take my possessions from the car, as one of my bags was left on the back seat. I called Mustafa and he advised me he was cancelling the contract. He told me the driver would return the bag to me.

In an utter state of desperation, I picked up my luggage, put it in a trolley and went back in the airport terminal and found another car to book, thus not needing Circular Car Hire anymore.

The above incident didn’t only disrupt my travel plans by causing a 90 minutes delay and significant distress, but also resulted in my luggage being thrown away on the road without my permission and I made subject to verbal threats and manhandling. This is no way any reasonable and thinking human being will treat another. The behaviour of the staff of circular car hire only can be described as uncaring and outrightly aggressive.

This is the WORST vendor I have dealt with in my entire life time. Please stay clear of them!

DO NOT HIRE FROM THIS COMPANY.

BAD SERVICE, SCAMMED MY MONEY AND AWFUL CONDITION CARS!

Very bad experience here... At Izmir airport, no office, so we asked the parking staff where the company was supposed to leave the car, but nobody knew about this circular car hire... By chance we met the guy almost 2 hours after the appointment. The guy couldn't speak a word in english, and tried to take extra money from us by asking for covering the car insurance entirely (meaning we should have paid a lot in case of an accident...), and for an extra driver. Thank god my brother in law could talk to him in turkish via the phone. Then we left a deposite by giving every single information from the credit card (apparently it's common procedure to do so, but I was afraid they will take all our money). Of course we never saw this money back. On top of that, I asked for a manual car, but we received an automatic car... panick to understand how to drive it. And beware by driving in turkey...rules are not very much followed. Ah yes, and we got the car with 1/3 tank.

Not even sure where to begin. Werent at the airport where the should have been. After calling they came and took us to their "office", 20km from Istanbul airport, middle of nowhere. Then told me they wanted additional 200 euro for one way fee which was already included in price. In the end took those 200 eura without notification or receipt from credit card. Car should be full -full regime, came with 1/4 tank. TÜV insurance for the car expired 10 days before rental end period. All in all a horror of a firm, do not touch under any circumastances. I will sue them for 200 euros they took as a fraud,already took first steps via my bank and my lawyer.

Poor service and rubbish car
I hired a car through this company as meet and greet at the airport. Firstly their representative turned up late then offered me a the wrong car versus what I had hired. The car was some thing from 30 years ago with windup windows! Then they promised to change the car the next day but didn't and it took another 2 days before it was changed. After a few days the new car started having problems which meant they had to get a mechanic to fix it. This company is rubbish avoid, avoid, avoid!

The worst experience I have ever had with hiring a car. Put the car online when I was going to his mates from London it was meant to be greet and meet at the airport when I arrived there was nobody there to greet me it took me one hour to run around from international departures into domestic departures to find where the car hire company was I had to use my UK phone to get in touch with the head office and at the end they asked me to meet them in the car park,then they would not accept my Credit card as the machine was not working properly the reception was down they asked me to go and find them cash for the deposit, witch I had to go back into the airport and find cash Machines, Then when I paid them the money they asked for the guy never had any change to give me back but he said he will refund me my 70 TL When I return the car to them and that I will get my deposit back within two weeks of me returning back to the UK, once I return back to the UK after one month of waiting I never heard anything from them I had to call them at least five times before I got a response then I was told that on the system it showed that I had overbooked the car and they want to deduct more money from me,and that they can only send me the money back v Western Union and there was going to be a £20 deduction for the fees of transferring the money back to me, I never got my full deposit back , I would never ever rent a car again from this company the car they supplied me with had major problems the boot lid kept on opening while I was driving it kept on vibrating after I was doing 60 km an hour it came with no fuel in the tank when it was meant to have a full tank when they dropped it off it was very dirty as well the customer service of this company is awful I recommend nobody ever uses this company again