Website booking reasonably easy, phone call to Mia very helpful and problem resolved very well by Terry, however multiple mistakes by Amy at Barrow eg. Although me and my wife share same surname my em... See more
Company replied
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See what reviewers are saying
Kevin, the circular health advisor met us at the door and explained the process, ensuring we were kept informed about what will happen next. He has such a caring attitude towards my elderly mum and my... See more
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We attended so our 2 year old could have a PCR test done prior to our holiday. We were seen by Joe and he was absolutely amazing with our little boy. He was very personable, yet professional. He made... See more
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I ordered Antiflow Covid 19 piece of mind tests set of 5. The price is reasonable and competitive with other companies selling the same product. The delivery was fast in less than 48 hours. I used the... See more
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Company details
Written by the company
Your Proactive Health Partner. Circular1 Health is a revolutionary testing company, born out of the COVID-19 crisis, having supported critical businesses which must remain operational by necessity and nature, such as the nuclear, defence and energy sectors. These highly regulated sectors have opted for the Circular1 Health workforce screening service, due to our commitment to the highest possible levels of accuracy and quality, providing peace of mind for our clients. Circular1 Health is expanding its scope into a wider range of diagnostic and clinical health services, including testing for other respiratory viruses, immunity to vaccines and antibody testing, drug and alcohol testing, and diagnostics for issues relating to diabetes, menopause and other health challenges. Our aim is to partner with organisations that wish to protect and assist their workforces to come back to work safely and be well at work.
Contact info
Circular1 Health, M20 2DX, Manchester, United Kingdom
- 08007999751
- customerservice@circular1.com
- circular1.com
Well organized
9 November 2022
Reply from Circular1 Health
Good afternoon Helen. Thank you for your review, we appreciate the feedback. Kind Regards, Terri-Anne
Friendly staff, efficient service
Such lovely staff. We were 30 minutes early but we went straight in to the St Pancras branch on Sat 12th Nov. All super efficient and we went back after 20 mins for our certificates. I’d booked online to have a pre cruise antigen test as we were passing through London on our journey. Highly recommend.
12 November 2022
Unprompted review
Reply from Circular1 Health
Good morning Annie, thank you for your review and feedback from out St Pancras hub. We truly appreciate it. Have a wonderful time on the cruise. Kind Regards, Terri-Anne
Avoid like Covid!
Avoid like Covid!
Bought Covid tests from Circular One to be used upon return from Finland.
Returned, took the test from the airport and directly hand delivered it. Then went home and registered the return within the hour. Sounds right yes?
Because I had not registered the test first, then hand delivered they would not process the test. So no idea if we had Covid and any health precaution went up in the smoke of bureaucratic red tape. What didn’t go up in smoke was my money for both tests paid.
Made a complaint and surprise not withheld. Public safety is not a priority.
Highly not recommended
Go elsewhere.
15 January 2022
Reply from Circular1 Health
Good morning Mr Williams. Thank you for your review. As you purchased your test in December 2021 when there were still a lot of Covid restrictions, you would have had to register your test before arriving at the lab/hub to drop your test off as it is required to be registered on the portal for the lab to unpack the test and process it. Over the last year with the restrictions settling and a lot of changes with Covid we now have onsite staff who are available to assist customers with registering their tests if they require assistance. Please could you confirm the email address used when logging the complaint and I can follow this up for you. Kind Regards, Terri-Anne
Prompt and punctual service
Prompt and punctual service. The test kit was delivered on time and most importantly I received my tests in time.
15 April 2022
Reply from Circular1 Health
Good morning Miss Camoens, thank you for your review and feedback, we truly appreciate it. Kind Regards, Terri-Anne
The staff I met today named kelvin in…
The staff I met today named kelvin in Manchester, he is really nice and patient! I feel so lucky to meet him
12 November 2022
Unprompted review
Reply from Circular1 Health
Good morning Yan Liu, thank you for your review and feedback from our Manchester Hub, we will share your kind words with Kevin. Kind Regards, Terri-Anne
Don't use this company ever
Don't use this company. They caused me a lot of hassle giving me wrong information.I had to go to their hub twice in person despite underground strike. Their manager is rubbish، avoided talking to me. Their system is wrong with info. They wanted me to email them a copy of my passport which I refused. They said they cannot proceed without that!! I don't trust them. I went back to hub again and never gave them my passport. They are crazy.
11 November 2022
Unprompted review
Reply from Circular1 Health
Good morning, thank you for your review and feedback. We request all customers to please bring their passports to their appointment as the passport number is required for the certificate to travel. An email reminder is sent out to customers with regards to bringing their passports to the appointment, and the location and time and date of appointment. Kind Regards, Terri-Anne
Reply from Circular1 Health
Good morning Claire. Thank you for your review, I have looked into your test form 27/03/2022. You purchased a test to return to us with the pre paid postage, the test was registered at 13:15 on 27/03/2022, then returned to our lab with the 24 hour tracking, it arrived in our lab on 29/03/2022 at 10:05am, and the result was sent out to your email at 14:23 on 29/03/2022, that was a 4 hour turn around time from the time of reaching our lab. If customers require a faster turn around time, we do advice them not to use the postage and to please drop their tests off directly to the lab. Kind Regards, Terri-Anne
Because i did mistake i booked 2 covid…
Because i did mistake i booked 2 covid 19 test for same person after i request you 1 for cancel and back my money but you not refound me back my money never
12 November 2022
Reply from Circular1 Health
Good morning Abdul. I can confirm you purchased two tests on 1 December 2021. When tests are no longer required, we ask customers to please email customerservice@circular1.com for assistance. Many thanks, Terri-Anne
the staff are so helpful !
12 November 2022
Unprompted review
Reply from Circular1 Health
Good morning, thank you for your review and feedback. Have a wonderful weekend. Many thanks, Terri-Anne
Outstanding from start to finish
Outstanding from start to finish . I made a mistake with the form and the girl sorted it out straight away .Got the test back in time as well
27 March 2022
Reply from Circular1 Health
Good morning Nicholas. Thank you for your review and feedback, we truly appreciate it. Have a wonderful weekend. Kind Regards, Terri-Anne
Circular 1
I have had many dealings with Circular 1 and always found them excellent. However I only give them 3 stars for this transaction because the genetic and epigenetic tests purchased were quite expensive and did not yield much useful information so to me were not good value. Perhaps my expectations were too high.
1 August 2022
Reply from Circular1 Health
Good evening Barry. Thank you for your review with our genetic and epigenetic tests. We appreciate all feedback and will share your response with our Me and My Health Team. Have a wonderful evening. Many thanks, Terri-Anne
Excellent service
Very efficient, professional with great customer service. Thoroughly recommend their services for observed Covid LTFs
21 September 2022
Reply from Circular1 Health
Good afternoon Mr White, thank you for your review and recommendations, we truly appreciate it. Have a wonderful afternoon. Many thanks, Terri-Anne
Reply from Circular1 Health
Good afternoon Gloria, thank you for your review, we truly appreciate it. Have a wonderful weekend. Kind Regards, Terri-Anne
Great fast service, but watch out for delays during postal strikes
Great fast service and have ordered Covid PCR tests regularly from Circular1. Something to watch out for — My last PCR test took ages to reach the clinic due to the postal strikes. I didn’t expect it to impact the turnaround time as much as it did, and in the end my test had expired prior to arriving. So I had to visit a walk-in center instead to get the test results I needed in time.
14 July 2022
Reply from Circular1 Health
Good afternoon Charlotte, thank you for your review and feedback with your experience with the royal mail strikes. We are pleased to hear you were able to be retested at our health hub and we were able to provide you with a result. Have a wonderful weekend. Kind Regards, Terri-Anne
The test came the next day and I got…
The test came the next day and I got the results within 2 days
27 May 2022
Reply from Circular1 Health
Good afternoon Stephen, thank you for your review, we appreciate the feedback. Have a wonderful day, Kind Regards Terri-Anne
Inquiry about PCR test
Inquiry about PCR test. The person I spoke to was very helpful. She explain the procedure regarding the test and posting the sample.
8 November 2022
Unprompted review
Reply from Circular1 Health
Good afternoon Mr Singh, thank you for your review and feedback, We are pleased to hear your inquiry was dealt with efficiently. Have a wonderful afternoon. Kind Regards, Terri-Anne
Great service!
10 November 2022
Reply from Circular1 Health
Good afternoon Wei. Thank you for your review, we truly appreciate it. Many thanks, Terri-Anne
Nice service
11 November 2022
Reply from Circular1 Health
Good afternoon Toshiaki, thank you for your review and feedback. Many thanks, Terri-Anne
Great
Great, went in, went out. The ladies at St Pancras were so kind, quick and non-judgmental.
11 November 2022
Unprompted review
Reply from Circular1 Health
Good afternoon Marcus. Thank you for your review and positive feedback with regards to your recent visit to our St Pancras Hub. Many thanks, Terri-Anne
Kevin was great and friendly
Kevin was great and friendly. He greeted and treated me nicely. I was really impressed.
11 November 2022
Reply from Circular1 Health
Good afternoon, thank you for your review, we truly appreciate the feedback. Kind Regards, Terri-Anne
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