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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers had a great experience with this company. Customers frequently praise the knowledgeable staff and the exceptionally dependable products that make daily commutes fun, powerful, and remarkably smooth across various outdoor terrains. Consumers also deeply appreciate the highly responsive support team, noting that customer service consistently goes above and beyond to resolve any unexpected issues quickly. However, some people mentioned that certain hardware parts broke or completely stopped working after a few months of regular use. A few reviewers were not happy with recurring mechanical troubles, such as battery power drops or frustrating tire problems experienced during the school year.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, praising the team for being very... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the exceptional build, durability, and... See more

Service

Clients share satisfaction regarding the service, noting that staff members are very helpful and willing to... See more

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with the professional, kind, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 3 scooters at once for my family. Unfortunately, mine had issues from day one. Circooter responded immediately to my emails, helped diagnose the problem, sent replacement parts and when all... See more

Rated 5 out of 5 stars

I had an issue with my scooter parts order—the first shipment was lost, and I was frustrated. Once I reached out, Mira from Circooter completely turned the situation around. She immediately arranged a... See more

Rated 5 out of 5 stars

My scooter arrived with an issue, but Mira went above and beyond to help me fix it! Her responses were lightning-fast and super helpful. I even learned a ton about the scooter during the process. In t... See more

Rated 5 out of 5 stars

I recently bought the cruiser pro, had the raptor pro last year. A lot of minor issues I had with the raptor pro were improved in the cruiser pro, such as the lights not being fixed in place, the kick... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

120 reviews

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1-star

No history of asking for reviews

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4.2

All reviews

(120)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service and quality of the product…

The service and quality of the product I received was excellent. I noted my concerns to the agent who provided me a resolution that went above and beyond what I expected. The Landturbo Pro scooter continues to be my sole means of transportation to and from work. It's definitely dependable even in harsh Colorado conditions.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

ADS DECIEVES US

I bought this scooter because of its good battery life, but it broke in less than a year. When I asked about the warranty, I was declined, even though I had read it before buying. I ended up spending more money on parts to fix it — but they sent me the wrong ones.

If you're planning to buy a scooter, make sure to read and compare the warranty carefully and check the materials used before deciding.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Serious Company Amazing Product and Support

This company is serious and i agree 100% they build all circooter scooters with love and care very well built product I Have the original Mate from back in 2020 no complaints now i just purchased the new Cruiser Pro I weigh 230lbs so the dual motors will definitely help going up the steeper hills in the trails service is amazing thank you circooter !

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Excelente

In my case, I had a problem with the shipping company FedEx, but it had nothing to do with Circooter. They have excellent customer service. Once I filed a complaint about what happened, they resolved the situation within 24 hours. I'm very happy about that, and the product is a 10 out of 5. They have excellent quality. I'm very happy and I recommend them 100%.

17 November 2025
Unprompted review
Rated 4 out of 5 stars

Good scooter

Good scooter, but the Accelerator/finger paddles came loose and broke after 7-8 months.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Mira Turned a Problem into a Great Experience!

My scooter arrived with an issue, but Mira went above and beyond to help me fix it! Her responses were lightning-fast and super helpful. I even learned a ton about the scooter during the process. In the end, I got a brand-new replacement for a very reasonable fee. Huge thanks to Mira for making this experience so positive

27 November 2025
Unprompted review
Rated 5 out of 5 stars

I recently bought the cruiser pro

I recently bought the cruiser pro, had the raptor pro last year. A lot of minor issues I had with the raptor pro were improved in the cruiser pro, such as the lights not being fixed in place, the kickstand is not so small allowing to be used on more unstable surfaces. However the battery will lower power output the lower it gets. Meaning max speed output can only be used with 80-100% battery. On the raptor pro the power remained constant until you dropped below 20%. Despite this I am still quite happy with my scooter.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

This company gets an A+ in customer…

This company gets an A+ in customer service and communication and accommodation! Any time I have reached out to them (since my purchase of Circooter Mate scooter) the response has been quick, caring, clear and remarkable. They truly care and in this day and age that stands out.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Scooter, Amazing Customer Support!!!

We purchased the iX3 Off Road Electric Scooter 800W last year, and it has been an outstanding investment. From day one, the scooter has performed exactly as advertised—powerful, smooth, and reliable. The build quality is exceptional; every component feels solid, well-engineered, and thoughtfully designed. The overall durability is impressive, and the scooter still looks clean and well-maintained even after regular use on a variety of terrains.
In addition to the product itself, the customer service experience has truly exceeded our expectations. The team has been incredibly accommodating, responsive, and genuinely committed to ensuring we were taken care of. It’s rare to find a company that treats its customers with such professionalism and care.
Overall, the iX3 Off Road Electric Scooter 800W has proven to be a well-made, high-performing product, and the level of support we’ve received has been exceptional. We are very pleased with both the scooter and the service behind it.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

DONOT buy Circooter Electric Scooters

⭐️ 1 STAR — DO NOT BUY CIRCOOTER

We bought a Circooter scooter in September 2025—literally 1.5 months ago—for our freshman daughter to get around campus and get to basketball practice. In that short time, the scooter has already stopped working completely.

And the worst part? We can’t return it.
A product that fails in under two months should absolutely be returnable or replaceable. The customer service has been unhelpful, dismissive, and unwilling to stand behind their own product.

This is unacceptable for something this expensive and supposedly built for daily use.

Save yourself the frustration and DO NOT BUY CIRCOOTER.
Terrible quality, terrible support, and no accountability.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Circooter=👍Fun!😀

Bought the Land Turbo Pro a few months ago and it far exceeded my expectations. At 6’2” and 230lbs it gets me around quickly and has excellent range. Had so much fun on this Scooter….Decided to get a 2nd one. The Cruiser Pro. This thing is a Rocket! Had a minor issue with it and customer service at Circooter went above and beyond to resolve the issue swiftly. My father told me when I was young….”When you buy something it is only as good as the service that comes with it”. Consider this when purchasing your Scooter.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

Unethical TreatmeUnethical Treatment of Affiliate Partners — Lack of Transparencynt of Affiliate…



I am writing this review to express my concern about Circooter’s unethical and unprofessional behavior toward its affiliate partners.

Many of us have experienced the same issue: our accounts clearly display earned commissions, yet payments are repeatedly delayed or never processed at all. Even after providing full screenshots, proof of traffic, and all requested verification documents, we receive no clear communication or resolution.

This ongoing lack of transparency and responsibility has caused significant inconvenience and raises serious concerns about the brand’s integrity. Affiliates deserve fair treatment and timely payment for their work.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service from Mira at Circooter! ⭐⭐⭐⭐⭐

I had an issue with my scooter parts order—the first shipment was lost, and I was frustrated. Once I reached out, Mira from Circooter completely turned the situation around. She immediately arranged a replacement and stayed in touch with me every step of the way until I received my package. Her professionalism, responsiveness, and genuine care made a huge difference. It’s rare to find customer service this dedicated! Thanks to Mira, I’ll definitely continue to trust Circooter for my scooter needs. Highly recommended!

10 November 2025
Unprompted review

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