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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported frustrating issues such as missed appointments, completely unresponsive communication channels, and extreme difficulties trying to reach customer support. Many people also experienced highly unprofessional behavior from staff members alongside service issues during home installations. Some reviewers were happy with the prompt, efficient, and professional service provided by specific individual engineers. These consumers deeply appreciated knowledgeable technicians who communicated clearly before arriving, worked neatly on the premises, and completed their setup smoothly. Reviewers noted that these helpful staff members ensured devices were properly connected and answered any remaining questions with great patience.

What people talk about most

Service

Customers had ambiguous experiences with service, reflecting a wide range of differing opinions. While many... See more

Staff

Consumers find staff to be ambiguous, reflecting a sharp division in their experiences with company... See more

Customer communications

Users describe ambiguous interactions with contact channels, noting that reaching support often involves... See more

Customer service

People report negative experiences with customer service, often citing a complete lack of contact and... See more

Location

Customers consistently note ambiguous experiences with location, mentioning various places such as gardens in... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ev charger install through Energia who subcontracted the work to Circet. Still waiting for the Installer to complete the Installation form for SEAI in order that I may claim my grant. Test Record... See more

Rated 1 out of 5 stars

Only way Circet could improve is to leave the country. Installation on January 13th. Still waiting for it to be finished. Person who came that morning, put up some cable, drilled holes, damage a... See more

Rated 1 out of 5 stars

First appointment took day off work ,nobody shows , technician or nobody calls ye to say they wont make it . Get the run around for circet then make another appointment , yep nobody shows , no calls n... See more

Rated 1 out of 5 stars

Engineer/ installer came out and gave me so many negative reasons for not having connections it was obvious he didn’t want to do the job as it involved overhead work so I told him not to bother he... See more


Company details


Contact info

2.3

Poor

TrustScore 2.5 out of 5

71 reviews

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No history of asking for reviews

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2.3

All reviews

(71)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

2 employees of Circnet called today to…

2 employees of Circnet called today to install an EV Charger at my sons home in Rolestown, North Co. Dublin.
Just want to give them a 10 out of 10 for their quality of work, their friendly approach and professionalism. Excellent work. Their names were Shane Holmes and his buddy Shaun/Sean
Ed Margey

22 July 2025
Unprompted review
Rated 1 out of 5 stars

COMPANY MESS UP YOUR PAY TO AVOID PAYING OUT

COMPANY IS JUST REVENUE BASED, THEY DONT ABOUT CARE ABOUT YOU, YOUR SITUATION OR MENTAL HEALTH. WHATEVER WAY YOU HAD OF MAKING EXTRA MONEY THEYLL ADD SOMETHING IN TO COUNTER THIS SO THEY DONT HAVE TO PAY OUT SO MUCH TO THE PEOPLE DOING THE ACTUAL HARD WORK.

DONR RECOMMEND THIS COMPANY AT ALL, RUN!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Had my fibre installed by Omar & team…

Had my fibre installed by Omar & team in PR2, did a great job, previous contractors left things incomplete but Omar managed to resolve the issues & finally as the 4th engineer got the fibre up & running. Really helpful, tidy & explained everything he was proposing to do.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service – Above and Beyond!


I had my fibre broadband installed by Cricet, and I couldn’t be more impressed. When the team arrived, Michral McCann, the engineer discovered the existing fibre line was broken. Instead of walking away or rushing the job, he spent hours carefully tracing and locating the fault — determined to get me up and running. Their professionalism, patience, and genuine dedication to solving the issue was outstanding.

They were also incredibly friendly and respectful throughout, making what could have been a frustrating experience really pleasant. It's rare to see such commitment and care these days.

Thank you Cricet for the amazing service — truly five stars and highly recommended!

30 June 2025
Unprompted review
Rated 5 out of 5 stars

I recently had broadband installed at…

I recently had broadband installed at my property by Nathan Bentley, and I couldn’t be more impressed with the service he provided. From start to finish, Nathan was professional, courteous, and efficient. He arrived on time, explained the installation process clearly, and carried out the work to a very high standard.

He took great care to ensure everything was set up properly and even took the time to test the connection and make sure I was happy before leaving. It’s clear that Nathan takes pride in his work and genuinely cares about customer satisfaction.

Highly recommended!

27 June 2025
Unprompted review
Rated 1 out of 5 stars

A shame

It's a pity that it's not possible to leave 0 stars, or even a negative amount of stars. I wanted to get broadband connection, what an idea. In our area many of the poles were put in a way that you can't even reach the house with an aerial cable. And apparently Circet has a dedicated team to install underground cables. In my case it would be just 6-7 meters. But they simply refuse it, the NBI technician who was here today really tried to convince them. In addition, they are even not too busy in the moment I have heard. No surprise this very bad overall note for this company, a shame.

16 May 2025
Unprompted review
Rated 1 out of 5 stars

Shoddy work

Circet “engineers” arrived at my property on 15th April to complete a full fibre installation. I had to ask them to remove a heavy metal toolbox from my glass table. They did a shoddy job, leaving a hole and cracked my sandstone wall which they attempted to fill with silicone. They left cables unsecured across the front of my house. I contacted my service provider BT to complain. Since then Circet have sent out two engineers who have taken photos and left, giving me no indication what they are going to do to remedy this or when.

15 April 2025
Unprompted review
Rated 1 out of 5 stars

Not good enough.

They were third party for Openreach installing broadband. The engineer had no ID or identification and I had no prior warning of who they were or what to expect. I took the risk of letting a stranger enter my home posing as an engineer, due to desperation to get broadband back. She was fantastic as it happened, but it’s not good enough for Circet to put her in that position, or for Openreach to subcontract to a company that won’t provide ID for its workers.

23 April 2025
Unprompted review

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