cinch - Derby Superstore Reviews 

Bought an Astra EV w/ part ex. Delivered by Kamran who was very professional, he kept us updated on its arrival and explained the exchange process clearly. Upon arrival he explained in detail all of the features of the new car to my partner, in addition to fully answering her questions. Part exchange was straight forward with no hiccups. Positive stress free experience overall.

Very good staff and very helpful
And geat service to

First class communication.
Pleasant staff.
Good result.

Attentive, informed service from start to finish…after 42 years of company cars and working in the motor trade, exactly the experience I was looking for…thankyou Cinch 👏👍

The sales advisor Rosie Bakewell was fantastic. She helped me choose the right car for me after discussion a few options. Also she explained in detail how Cinch worked, that really put me at ease when buying the car.

The delivery was also seamless.

I had a great experience with Cinch. Customer service was excellent, my car was delivered and my old one taken away - no hassle or quibbles, just a lovely, helpful delivery lady.
I'm very happy with my new car. As someone who would not have traditionally bought a car online I would certainly use Cinch again and have recommended to others.

The lady ( Mia) was very pleasant & extremely helpful. She explained all the extras I could but aswell. I had the body coating protection & a 2 year warranty. It was lovely to deal with someone so nice

Absolutely brilliant. Laith was very good at assisting me through the whole process of buying rage car

The service with Cinch, Derby was excellent. Everyone was friendly and helpful, from start to finish. Nothing was too much. It made the whole experience feel special.
The manager was lovely and so was Tilly Miiler and Ian Neal.
Thank you ut was nice to meet genuine people like yourselves.
Thank you Maria 😊

Lovely staff , very helpful. Dealt with Ian Neal on the day of pick up. Super easy. Definitely recommend.

Ian was very helpful nothing was too much trouble and no question was unanswered.

We will definitely be using cinch again very good service and kept informed every step of the buying process.

Unfortunately, the car itself let the experience down. It hadn’t been cleaned since we’d viewed it, and the light scratches we’d been told would be polished out hadn’t been touched. On top of that, the car’s app still shows the previous owner’s account, so I can’t use it.

When I raised this afterwards and suggested the PDI (pre-delivery inspection) should catch these things before collection, I was told to “take it up with Jaguar” — which felt like a real brush-off given I bought the car from Cinch, not directly from Jaguar.

Great sales experience, but the prep and after-sales response need work.

The ability to be able to pick up my car at a showroom was fantastic and saved me over £200. The gentleman who was showing me the ins and outs of the car was very pleasant and knowledgeable

I could not see the car l had seen online but l was assisted to get an equivalent and am so far enjoying the drive.

Mia was super helpful and friendly

I purchased the car with the understanding that several scratches and dents would be repaired before collection.

The vehicle was left with the workshop for a week, but when I arrived on the Saturday to collect it, I found that none of the agreed repairs had been completed. I was offered a refund of the admin fee, which I accepted. However, I was also promised that the vehicle would be fully charged for collection, and this wasn’t done.

To make matters worse, during the cleaning process the dealership scratched the digital instrument display. They have since stated that they won’t repair the damage themselves, leaving me to try and claim through the warranty. If this isn’t covered, I’ll be returning the vehicle.

This is my first time purchasing an expensive car from a dealership, so I expected it to be presented in excellent condition. Instead, my 12-year-old car was in better cosmetic condition than this one.

Overall, this has been a very disappointing experience, and based on how this purchase has been handled, I won’t be using Cinch again.

Mia was brilliant, easy to contact and extremely reassuring throughout the process, also persuading me to extend the warranty on the car.

Buying the car was simple. The flexibility to be able to use multiple credit cards is a nice bonus. Its allowed me to take full advantage of a 0% credit card.
The car is exactly as depicted. In excellent condition, clean, no surprises…other than the reverse parking camera that wasn’t mentioned in the advert. A nice little surprise.
Very happy with the deal.

Great car / good service

Car had missing tire repair kit, had to fight to get that sorted, no screen wash, also had to get that sorted, British glove box, interior light, both brake lights were insecure (loose), and to top it off lathered in dog hair in the back seats with mold and imperfections they accept responsibility for but every repair quote I give them they reject?! Number plates are just fixed on without using OEM inserts so my boot has two sets of holes with the front having over 8 as they couldn’t fit the registration plate on properly.

Clearly don’t sign stuff off before delivery properly. Can’t even valet cars properly, swirl marks on the bodywork and white powder still on the car so it was clearly them!

Overall I’m not happy with the issues I’ve faced that they still haven’t rectified as of yet.