The company’s system is efficient, easy communication, members of staff are knowledgeable and kind. I feel confident in buying from Cinch because I don’t have to worry that the car may be Dogy. I l... See more
Company replied
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The company’s system is efficient, easy communication, members of staff are knowledgeable and kind. I feel confident in buying from Cinch because I don’t have to worry that the car may be Dogy. I l... See more
Company replied
All seemed organised, well explained and efficient, great customer service We were greeted by Ethan, who was very helpful, polite and knowledgeable. He explained everything to us extremely well... See more
Company replied
Loved the and the process to purchase the car was so easy. Issues arised afterwards when informed could not have the car until 48 houts after payment has cleared and then up to 4 wreks wait for log bo... See more
Company replied
Bought from them before. They gave me a reasonable trade in price for old car (no haggling). Guy rocked up with new car and took old one away. Brilliant!!. Very slightly tainted by not providing se... See more
Company replied
Buy a quality used car your way. We take the faff out of buying a car – browse online or test drive and buy The One in-store in Corby . You always get a 14-day money back guarantee and a 90-day warranty with cinch. Drive your car away the same day when you buy outright in-store. Alternatively, choose home delivery or collection from over 100 convenient locations. Your options don't stop there – you can buy outright or pay on finance. And you can part-exchange your old car to save on your next one. Our expert technicians perform thorough checks to make sure only the highest quality motors make the cut. Plus, all of our cars have at least six months' MOT and a recent service, so you can enjoy your car straight away when you cinch it.
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Geddington Road, NN18 8AA, Corby, England, United Kingdom
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Travelled to Corby so that we could see and drive the car.
Liked it, bought it and traded in our old reliable Hyundai.
We didn't even get home before the engine warning light came on and worse, because it's the weekend we can't get hold of anybody from Cinch.
Now we're in limbo and unable to use the car.
We're seriously considering returning the car and the Missus is furious as we can't get our old car back.
Faf free motoring my @rse.

Reply from cinch - Corby Warehouse
Absolutely excellent service! From finding a series of cars in their website to test driving them at the local warehouse. The staff were friendly and helpful. The whole process was incredibly smooth, including selling them my car. I would 100% recommend!

Reply from cinch - Corby Warehouse
Max North, replied promptly to my vehicle enquiry, reserved the car whilst he answered my questions.
Yet to receive car, but purchase process was great

Reply from cinch - Corby Warehouse
Cinch I do think they good company, but there prices for a vehicle advertise are misleading, for example it will say £205 pm,then when you get the finance back it can jump up quite a bit.

Reply from cinch - Corby Warehouse
Really pleased with service & car.. one recommendation.. be good to talk to a sales person & do a video call to inspect car remotely

Reply from cinch - Corby Warehouse
Pardeep was a great help. He delivered the car and explained the features expertly. Would recommend, great employee.

Reply from cinch - Corby Warehouse
If I could give cinch 0 stars I would! Today after 8 months of having a major fault the car has finally been rejected by the finance company. I think it is luck of the drawer with cinch but their service and communication is horrendous. Avoid at all costs and whatever you do do not buy a bifuel car from them!

Reply from cinch - Corby Warehouse
Actually it all went well, but I was disappointed that when the car arrived it had paint overspray on the o/s front tyre that was not shown in the gallery close up picture of that wheel. Couldn't seem to find the right solution menu to notify Cinch. I've only had the car a few days and everything else seems ok.

Reply from cinch - Corby Warehouse
Fabulous experience from start to finish! Easy collection and part exchange. The electric wing mirror wasnt working properly, this was fixed at my home address under warranty. Thank you!

Reply from cinch - Corby Warehouse
I recently went to the Cinch Corby warehouse to collect my Mercedes-Benz A-Class. We arrived at around 4:20pm, and after giving the registration number, we were dealt with by Mohammed, who explained the collection process and procedures. He gave us the keys and asked us to inspect the car before coming back to complete the paperwork.
The car itself was what we were expecting, and Mohammed did explain the process. However, there were a couple of things about the experience that I didn’t feel were handled very well.
My wife was taking a video because this was a special moment for us. We had worked hard and saved every penny to make this purchase happen, so collecting our dream car was an important moment that we wanted to document for ourselves. We were told not to record anything. I completely understand that there may be company policies around filming, but I felt this could have been explained more politely, especially as we were simply documenting our own experience and had no intention of sharing anything inappropriate.
When we asked some questions about the car, Mohammed repeatedly said, “I’m not a mechanic.” I understand that he isn’t a mechanic, and I wasn’t expecting him to diagnose anything. However, I felt the questions could have been answered in a more helpful and polite way, or we could simply have been directed to someone who could help.
We also had a question about Apple CarPlay. He tried several wires and cables and checked it, which I appreciated, although we weren’t able to get the reassurance we were hoping for at the time.
On the positive side, I have to mention Mihaela, who helped me over the phone during the buying process. Her customer service was excellent. She explained things very clearly, was helpful, and made the buying process much easier.
Overall, I’m happy with the car, but I feel the customer experience at the Corby collection centre could be improved, particularly in terms of communication and understanding that collecting a new car can be a very special moment for customers.

Reply from cinch - Corby Warehouse
I have an issue with my first buy on a ford fiesta so i did returned it. However i still, consider buying it again from Cinch because of the wonderful customer service.. if you need assistance theyre just 1 phone callaway and email. Overall its 9/10.. if my 2nd car goes smooth with no hassle its 10/10
Customer service is exceptional and am hoping with my 2nd buy with a Nissan would be smooth and stress-free.

Reply from cinch - Corby Warehouse
Easy process, great communication before and after sale, super friendly and helpful rep at the collection point.

Reply from cinch - Corby Warehouse

Reply from cinch - Corby Warehouse
Car purchased through Cinch with expected delivery of 1-6pm. Received a call at 4:45pm to explain that there had been a mechanical issue and damage to the body work, despite it passing quality checks in the morning. Car delivery is now massively delayed with no approximate ETA. I have explained that I require a car for work and due to moving house, they have offered is £125 refund for public transport. Once the car is finally repaired, I still then have to wait another 7 days for delivery again due to availability, rather than it being a priority. I have paid over £200 for a delivery fee, which is not being refunded due to mechanical issues being a typical part of purchasing a car, despite cinch admitting body work damage, which is completely preventable.
It wasn’t until multiple emails later that Cinch acknowledged the poor experience and that it isn’t up to their ‘usual standard’. Overall feels like they haven’t really cared about the fact the car I have purchased has been damaged with them and that I should understand that these things happen when buying a car.
Hugely disappointing experience. If I didn’t need a car urgently for work I would cancel the order and never use cinch again.

Reply from cinch - Corby Warehouse
Process was very quick and easy. Only complaint is car was delivered with damage to the bonnet which is no being looked at. Also the valet of the car was poor (engine bay notclean a d door sills etc) not what I would expect when spending money on a new car.

Reply from cinch - Corby Warehouse
Car was supposed to have had 150 point check over. How then did they miss both windscreen wipers having a tear in them. I didn’t notice for 3 weeks as not had to use them and only found out when i used the screen washer. Customer service no use whatsoever. Have had to replace them myself.

Reply from cinch - Corby Warehouse
I absolutely love my BMW, and now that everything has been sorted, I’m genuinely delighted with the car. It’s been fantastic to drive, and it was definitely worth getting in the end.
However, I can’t write this review without mentioning just how ridiculous my first experience was.
The first BMW I ordered was delayed time after time because of problems with the keys. Every time I thought there was progress, another delay appeared, and nobody seemed able to give me a clear answer or a realistic timeframe. It got to the point where the whole situation became completely absurd. Weeks went by with no real resolution, and I was left wondering whether I would ever receive the car. It honestly felt like nobody was taking ownership of the problem, and as a customer, it was incredibly frustrating and disappointing.
The one person who completely changed my opinion during that experience was Ollie from the cancellation team. He was the first person who genuinely listened, understood how frustrating the situation had become, and treated me like a person rather than just another customer. He was honest, professional and reassuring, and he deserves a huge amount of credit for the way he handled such a difficult situation.
In the end, I ordered a different BMW, and I’m so glad I did. When the car arrived, David Smith was brilliant. He was friendly, knowledgeable and incredibly helpful throughout the handover, making sure everything was as it should be and answering all of my questions. He made the delivery experience exactly how it should have been from the beginning.
Cinch has some fantastic people working for them, but the way my original order was handled simply wasn’t good enough. The delays, the lack of communication and the endless uncertainty turned what should have been an exciting purchase into a stressful experience. Thankfully, Ollie and David Smith restored my confidence, and I now have a car that I absolutely love.
Thank you to Ollie and David Smith for turning a very disappointing experience into a happy ending.

Reply from cinch - Corby Warehouse
More than happy with my Cinch experience...I am very happy with my purchase..the choices and price ranges were excellent.... the prompt way any queries were dealt with and with the delivery service too...so I am very happy to have been Cinched and would recommend this company to anyone looking to change their car....

Reply from cinch - Corby Warehouse
Where do I start!….. I purchased and booked in a delivery day to have my new used car delivered, it was advertised at 2024 and 5000 miles on the clock…. Great I thought, something that will last me for a good few years!…. How wrong I was!….
Fast forward to the Tuesday before delivery and I receive an email telling me that a fault had been detected on the car and I will be notified when the fault would be corrected so Thursdays anticipated delivery would be delayed! Fine I thought but red flags began to arise and wave not to mention the sound of alarm bells ringing!
So I gave Cinch the benefit of the doubt but no update, day after day…. They had my money but I had no car (not that I wanted one that already had a problem!)… I rang them on many occasions within a week and all I got was “we have no update, our mechanic has not contacted us, we will let you know when we have an update!”
The frustration grew day after day, eventually I was offered £100 compensation for inconvenience “ok I thought that is better than nothing….” I call cinch again, no update and no sign of any car, I ask for a refund…. While I eventually received a full refund, Cinch then informed me that my £100 refund would not be honoured as I would not be receiving the Car!….
Basically!…. AVOID THIS SHAM OF A COMPANY …. YOU WONT SEE A CAR AND ANY COMPENSATION IS TAKEN AWAY AS SOON AS YOU REQUEST A REFUND BECAUSE OF THEIR INCOMPETENCE!…. WHY SELL CARS THAT DONT WORK!!!! AND DONT RIP AWAY CUSTOMER COMPENSATION BECAUSE THEY TAKE THEIR BUSINESS ELSEWHERE!!! YOU ARE A DISGRACE!!!!

Reply from cinch - Corby Warehouse

Reply from cinch - Corby Warehouse
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