Frequently order from Cigars.co.za and every order has been delivered on time (or even before). My last order they notified me about a stick not being in stock and asked if they could replace it wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The order and delivery were very smooth and straightforward. I love the packaging as it preserves the cigars very well. Cigars were incredibly smooth — earthy on the nose, caramel on the draw, and lea... See more
Company replied
So far the best cigar retailer I have found in South Africa. Good selection of cigar brands (although I would love it if they would consider stocking Camacho especially the Connecticut Toros). The cig... See more
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Ordering was easy, had an issue with payment (me being the issue, not their website), they followed up and assisted me. They then followed up again as soon as they realised they were out of stock of t... See more
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Company details
Written by the company
Cigars.co.za is South Africa’s leading specialist in premium cigars, offering one of the biggest curated selections available in the country. Our focus is on quality, authenticity, and consistency, supported by a knowledgeable team passionate about helping customers at every stage of their cigar journey. All cigars are stored in professionally managed humidors, maintained at optimal temperature and humidity to ensure that every cigar reaches you in perfect condition. PedroPortia Cigar & Champagne Lounge in Fourways is the flagship lounge associated with our online offering, providing a sophisticated, welcoming environment to enjoy our cigars on‑site. The lounge features an extensive walk‑in humidor, a premium bar selection, and attentive service, making it an ideal setting for both relaxed visits and special occasions. Together, Cigars.co.za and PedroPortia combine expert online service with a high‑end lounge experience, positioning us as a trusted destination for cigar lovers across South Africa.
My promise to you
Written by the company
- You will get the best kept cigars in the fastest way possible!
- All our cigars are kept in a temperature and humidity controlled warehouse. With no delays, as everything you see is in stock, together with a courier company that is proven to be the fastest, you will get your cigars before you can say: supercalifragilisticexpialidocious
Our shipping promise
Same day and next day deliveries
JNB / PTA area same day delivery on orders completed before 10am. The rest of South Africa, all orders are delivered the following working day. (Rural areas can take 2-3 days extra)
Contact info
PedroPortia Cigar Lounge, The Gantry Lifestyle Center, Cnr Witkoppen and The Straight av, 2021, Fourways, South Africa
- 0713518820
- Smoke@cigars.co.za
- cigars.co.za
4.9
Excellent
858 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Even though the delivery address was…
Even though the delivery address was wrong by the courier you jumped in and got me my product within the same time frame! I have also been to your lounge and the food is fantastic and the ambience amazing!
19 July 2026
Reply from Cigars.co.za
Thank you so much for the awesome review Jorge!! Much appreciated !! Muito Obrigado!
Delivery was fast and produsct perfect
Delivery was fast and produsct perfect
Everything went smooth
6 July 2026
Reply from Cigars.co.za
Much appreciated for the awesome review Karlien!
Excellent service
This is the second time I have ordered with cigars.co.za. The website user experience was great, and the items were delivered quickly and efficiently. They go above expectations with packaging and the cigars arrive in great condition.
2 July 2026
Reply from Cigars.co.za
Thank you so much for the awesome review! It’s only a pleasure! You can always count on us!
My favorite Cigar place
My favorite spot to get my cigars, whether i was in the wester Cape or in JHB, they delivered ever time and have a great stock range
26 June 2026
Reply from Cigars.co.za
Thank you so much Mark!! Much appreciated for the love!! =)
Excellent service
Excellent service, very fast delivery. Will definitely refer you to people. Im a very satisfied customer. Definitely 5 star service.
7 July 2026
Reply from Cigars.co.za
Thank you so much for the review Michelle, i would love to know how to get that extra star from you!
Reply from Cigars.co.za
Thank you so much for the awesome review Patrick!
Service and delivery time.
3 July 2026
Reply from Cigars.co.za
Thank you so much for the awesome review Andrew!! Much appreciated!
Well stocked product and fast delivery…
Well stocked product and fast delivery services.
19 June 2026
Reply from Cigars.co.za
Thank you so much for the great review! Would love to find out how to grab that extra star from you!
Reply from Cigars.co.za
Thank you so much for the awesome review Johan!
Reply from Cigars.co.za
Thank you so much for the awesome review Abraham! Much appreciated !
Brilliant buying experience and very…
Brilliant buying experience and very fast responses to questions. Their delivery is transparent to follow and was on time.
23 June 2026
Reply from Cigars.co.za
thank you so much for the awesome review Andrew, appreciate the trust!
Excellent service!
16 June 2026
Reply from Cigars.co.za
Thank you so much for you awesome review Thys! always a pleasure!
FAST SERVICE !
FAST SERVICE !!
also nice to receive complimentary cigar boxes with orders on singles
15 June 2026
Reply from Cigars.co.za
Thank you so much for the great review Mohammed! its only our pleasure
Beautiful products a lovely service…
Beautiful products a lovely service fast delivery all stock in good condition ... site easy to use wishlist are nice to sort... orders are easy to make prices and discounts are good
23 June 2026
Unprompted review
Reply from Cigars.co.za
Highly appreciate the awesome feedback! Thank you so much Abdullah
The communication between the company…
The communication between the company and the buyer...the updates, specials,,and the affordability of the cigars that being sold.
14 June 2026
Reply from Cigars.co.za
Thank you so much for the great review Lesley! We are here to help!
Great delivery and service
28 May 2026
Reply from Cigars.co.za
Thank you so much for the great review Lucian!
Consistency personified.
This company never fails to deliver world class service consistently. Simply top drawer.
9 June 2026
Reply from Cigars.co.za
ahaha Thanks Grant! =)
Always Great services
27 May 2026
Reply from Cigars.co.za
thank you so much for the awesome review Angelo! highly appreciate it!
Prompt response and delivery
5 June 2026
Reply from Cigars.co.za
Thank you so much Pierre, highly appreciate it!
Brown leather humidor
10/10 for service and delivery. The promptness and follow-ups were really great.
The humidor I bought is beautiful and I'm really excited to gift it. The only reason, it's a 4 and not a 5 is because of the key issue. The staff responded swiftly and appropriately. I can def recommend them as a reliable and legit company.
1 June 2026
Reply from Cigars.co.za
Thank you so much for the great review Annaelle! So sorry about what happened with the key of the humidor. We did notice that all the humidors received have the same issue, there is a need to do some force on the key to unlock it.
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