I have been purchasing from this company for several years now. Within 5 minutes of placing my order DPD notified me they were expecting the parcel and it was delivered the following day. Could not a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fabulous customer service!!! Phoned for advice re food for my dog with IBS/IBD/gastric issues. They couldn't have been more helpful - gave advice and recommended a couple of kibbles that would likel... See more
Company replied
My dog absolutely loves the Tickety Boo Range of Ci Foods .. and when it says Tickety Boo - Kickable Poo - it really means it (a doddle to pick up)! Great range of flavours and the ability to choose d... See more
Company replied
Millie suffers from allergies and this food is perfect for reducing the symptoms. She has a sensitive stomach and it is now much easier to pick up her poo! She loves the beef flavour. Quick delivery
Company replied
Company details
Written by the company
We deliver really good, affordable, 100% natural dog food & treats to canny dog-owners who are looking beyond the bigger brands for better quality, service & value - we do it quickly too!
Contact info
4 St Clears Business Park, SA33 4JW, St Clears, United Kingdom
- 01994 230515
- enquiries@cifood.co.uk
- cifood.co.uk
5.0
Excellent
728 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding
Outstanding customer service and fantastic quality dog food and dog treats. Very happy customer with very happy doggies. Thank you Ci!
26 January 2024
Reply from Ci - really good dog food
Thanks so much for taking the time to review Tamsyn - we really appreciate it 😊. Delighted to hear things are working out so well xx
Reply from Ci - really good dog food
Thanks so much for your review - delighted to hear your pooch is enjoying xx
Reply from Ci - really good dog food
Glad we could help Margaret - thanks so much for reviewing xx
Excellent service and great dog food
26 January 2024
Reply from Ci - really good dog food
Thanks so much for your review Anne 😊
Excellent food that my dogs are…
Excellent food that my dogs are thriving on. The customer service is outstanding too; very personal and friendly.
24 January 2024
Reply from Ci - really good dog food
Thanks so much for your review - we really appreciate it 😊
Food fine, delivery poor
Instructions for a safe place were given, but the 2 boxes were left on the driveway in the rain. 2nd time this has happened
23 January 2024
Reply from Ci - really good dog food
Thanks for your review - we're so sorry you're experiencing problems with DPD. I've checked the order based on your email address and we clearly marked that it should be left in the run/trailer, so we're sorry the drivers aren't complying. We will of course mention it to DPD.
We find DPD to be the best courier we have tried, but for customers that regularly experience a poor service from them (some areas aren't so good) we can send the parcels via Parcelforce - just let us know in the comments box when you order & we'll do it that way.
Apologies again & thanks for the feedback, but hopefully Parcelforce will prove to be better for you from now on.
Great service and great food enjoyed by…
Great service and great food enjoyed by our dogs
23 January 2024
Highly recommended nutritional dog food!
Our pup was experiencing really runny poos since we first got him, we tried transitioning to a couple different brands but nothing was working for him. I originally heard about Ci dog food under a high nutrition quality review on ‘allaboutdogfood.com’ so we tried it and haven’t looked back since! I would highly recommend to any dog owner and especially those with sensitive stomachs!
22 January 2024
Reply from Ci - really good dog food
Thanks so much for taking the time to review Toni - we really appreciate it & we're delighted to hear the food is working out well - fab news!!
It's always on time
It's always on time. I just like the company and my delivery driver is always polite
22 January 2024
Reply from Ci - really good dog food
Thanks so much for your review - we're really grateful & pleased to hear your DPD driver is good too!
Fantastic Quality
Fantastic Quality.
My Dog loves it . Will be ordering the bigger bag next time.
Thsnk you.
27 January 2024
Unprompted review
Reply from Ci - really good dog food
We're so glad your pooch is enjoying the food - thanks so much for reviewing, we really appreciate it 😊
brilliant
easy to order, superfast delivery and of course excellent high quality dog food.
5 January 2024
Reply from Ci - really good dog food
Thank you so much for taking the time to review Jean - we really appreciate it 😊
Great quality treats
Great quality treats, delivered super fast. Dogs absolutely love them!
5 January 2024
Reply from Ci - really good dog food
Thanks so much for reviewing Hannah - we really appreciate it - delighted to hear your dogs enjoy the treats xx
Lovely personal feel to the company
Lovely personal feel to the company. Great food that my dogs love. Good prices and lots of choice for every stage and type of food. Easy to navigate website. Friendly service and prompt delivery. Can't fault them.
15 January 2024
Reply from Ci - really good dog food
Thank you so much for your generous review, Lana - we're really grateful 😊
Reply from Ci - really good dog food
Thanks for taking the time to review - we're thrilled to hear your pooch is enjoying the food 😃
Excellent service and lovely people
3 January 2024
Reply from Ci - really good dog food
Thanks so much for your review - we really appreciate it xx
Looks great
Gradually transitioning my rough collie on to Mighty Meaty. He seems to like it so all good so far.
3 January 2024
Reply from Ci - really good dog food
Delighted to hear it seems to be working out well Joanne - thanks for reviewing xx
Allergic to rice
When we had our greyhound Judy she was allergic to rice which in mist dog foods so we bought dog food from here. She was so much better.
3 January 2024
Reply from Ci - really good dog food
Delighted to hear the food continues to work out well for Judy - thanks so much for reviewing, we're really grateful xx
I find CI Foods offer a personal
I find CI Foods offer a personal, 'family feel' service. We receive a handwritten, personalised 'thank you' on our bill, which I really appreciate. The high quality 'Mighty Meat' food brand suits our dog brilliantly. I love that every order has a dog toy included as an extra gift. Definitely a 5* company and service in my book!
3 January 2024
Reply from Ci - really good dog food
Thanks so much for your generous review Jo - we really appreciate it - delighted to hear the Mighty Meaty is working out well xx
Reply from Ci - really good dog food
Thanks for reviewing - we really appreciate it!
Excellent food
Excellent food, eco friendly packaging.
My puppy loves the food and it really does give him 'perfect poo'. Which is is very forgiving whilst house training.
Customer service and thoughtfulness is very apparent in packaging and delivery. Cannot recommend highly enough.
28 November 2023
Reply from Ci - really good dog food
Thanks so much for your review Madelaine - we're delighted to hear your pup loves the food 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.