CHUUG Reviews 1,078

I bought three personalized jug vessels for my brother (B) and my son (N) and myself (S). We all love them. However, one of the jugs, mine (S), does not screw out as easy as the other two. It takes a lot of effort to get the inner out of the wooden vessel. Just gonna leave it in and not worry about it. Still disappointing. But both my brother and son loved the gifts they had. My son is actually considering giving them as gifts to his groomsmen for the wedding he is having next spring. Sorta hoping the one messed up one could be replaced. We will see?

I bought the Dawn Chuug and the Dusk one both with charcoal handles. The quality of both was outstanding. The Dawn Chuug was for my future son-in-law who looks like a Viking and he was mightily impressed. Mine accompanied me (more Merlin than Viking!) for the last games of The Six Nations and will now be my lifelong drinking companion.
Highly recommended.

Easy to place order , delivered on time , the mugs are exactly what’s advertised, hand crafted,well made, look and feel fantastic I got two , one for my tea and coffee the other for beer , excellent conversation piece . Throughly recommend 5****

Looks well made. Have yet to use it but first impression is pretty nice!

Chuug has the absolute best customer service that I have experienced in the last 15 years. They have extraordinary people working for them, I had the pleasure of working with Grace, and one of the coolest and most unique products in the market. They are dedicated to delivering the best product they can, and they stand by it. These will be my go to gifts to many of my family and friends in the future. The quality is very impressive, the product is dynamic enough to support disassembly for cleaning, and the rope handle is the coolest touch ever. Love everything about this company

I bought 5 for my wedding party. They are absolutely beautiful. One of them has a minor flaw (scratch) on the wood but other than that, they are beautiful and well made.

This mug is among the finest Viking-themed mugs I've had the pleasure of handling, expertly crafted and effortlessly cleaned.

Lots of communication on shipping, it came in a timely matter, oh and the mugs are great! ☺️

My wife bought me the V2 as a Christmas present a couple of years ago. I absolute loved it and used it everyday until the metal cylinder sadly came unglued. It became awkward to drink from. When I sent Chuug a message asking for advice on particular glues etc to fix it. They instead sent me a brand new V3 free of charge. The V2 was great. The V3 is better in every way. The craftsmanship is outstanding. The handle is built to feel comfortable in your hands. The removable metal cylinder is a game changer and the metal lip over the top feels alot more natural to drink from. Will definitely be happy to gift a Chuug to anyone. On top of a fantastic product, the customer service was 2nd to none, and my replacement Chuug arrived within 2 - 3 days. Not a single negative word to say!!

Style,quality,design and function are over the top. Feels great in the hand and keep your brew cold. Love the stainless removable liner which is best kept in freeze awaiting the next cold one. Will order myself another one.

I ordered my husband a mug from CHUUG for our 10th anniversary, and I have to say that:
- Their customer support is top notch.
- The mugs are incredibly durable.
- The quality of the mugs are absolutely incredible.

This mug survived being thrown over an 8ft wall and onto concrete below in just the packaging it was shipped in, thanks to a very inconsiderate delivery person. When I opened it, the only thing that was broken was a crack in the plastic on the inside (the screw part) - but the wood did not splinter or crack, it was intact.

The customer support was incredible through the saga I had, and these are the most beautiful tankard mugs I have ever seen, let alone possessed, and the care for them is so easy and simple - there's no wobbly inside metal part, there are no splinters in the wood, there is no give in the rope. It is honestly just a well made product and I cannot find a fault even if I tried.

I purchased 2 of these crafted tankards one for my son's 50th and one for my husband's 70th birthday yesterday. He was very impressed with the craftmanship and the fact that you can unscrew the metal lining and wash it thoroughly. Thank you for such a wonderful gift. Highly recommended.

I don’t want to rate low but I have Never received my package. The delivery company marked it as delivered but it was not. The delivery day was the 20th and I’ve tried contacting the delivery company and they told me to talk to Chuug and it wasn’t their problem. I email Chuug and haven’t responded in the past 2 days since I emailed them. I don’t want to be impatient but I spend about $100 on mugs for my friend and I that I apparently will never get back.

Update: I spoke with Chuug customer support and they were very apologetic about the experience and offered to replace my package. Thanks so much.

Ordered 3 paid extra for a bag? Thougjt i was getting the gift box and tissue paper. My bad. They could be slightly bigger and I agree rhe ropes could be slightly bigger for your manly grip. Otherwise nice product!

Zero communication, Chinese company, no phone service other than overseas, and no tracking for the order.very bad transparency to advertise a product that’s not even made in their home country. Never order again. In case you’re wondering, still have not received product, nor ANY communication from company which again outsources to CHINA.

It’s an Amazing design and overall an amazing Mug!! I enjoy drinking from it and filling up knowing my drink will stay cold. It’s my first Chuug and cleaning it is very easy, love the wood finish and the rope handle and the metal studs for the feet Great Job!!!

Very efficient website which allows one to choose from various options.

The folks at CHUUG shipped their tankcard to me pretty quickly and safely from the UK all the way to Florida in the US. Love the tankcard and their care video is hillarious! Great product and definitely a conversation starter at any party!

Bought Qty 2x V3 Chuugs, so nice to have a quality handmade item. Never going to find out if it keeps beer cool for 2 hours though! Very pleased with them.

I purchased 5 Chuugs for my clan. We absolutely love them!! Really great quality and durable. Beautifully made and worth every penny!! Thank you