Churnet Valley Railway (1992) PLC Reviews 

14,083
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 4,620 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly and attentive staff who consistently go out of their way to ensure a memorable, pleasant journey for everyone on board. Additionally, people thoroughly enjoy the delicious food options, excellent service, and the truly wonderful nostalgic atmosphere of the vintage train rides. However, some people mentioned that the enclosed carriages could become uncomfortably hot during warm weather days without any adequate cooling. A few consumers also noted that certain stops or shortened journey lengths felt less engaging due to unexpected delays and extended waiting times.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their welcoming and helpful attitude.... See more

Service

Customers had positive experiences with service, consistently praising the staff for being exceptionally... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the beautiful... See more

Product

Reviewers express high satisfaction and delight with the food and overall dining experiences provided on the... See more

Quality

Consumers find quality to be positive, consistently expressing delight with the excellent food and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The setting at Froghall station is beautiful. The locomotive and rolling stock magnificent.The staff very friendly,helpful and engaging.We had booked for the cream tea experience.Trip scheduled 1.30-... See more

Company replied

Rated 5 out of 5 stars

It was first experience of Churnet Valley Railway, but hopefully it won’t be my last. Due to the extreme weather conditions they were running to an Emergency Timetable and couldn’t go across the moor... See more

Company replied

Rated 5 out of 5 stars

Excellent, the staff and volunteers work so hard, the train was lovely, with a beautifully set table, the table service excellent and the food exceeded my expectations. I’ll be honest I was half expec... See more

Company replied

Rated 5 out of 5 stars

Yet another fantastic trip on the Churnet Valley Railway. Took my granddaughter on the breakfast train for her 17th birthday, went on the new part of the line to Leek it’s a little bit shorter than th... See more

Company replied


Company details

  1. Tourist Attraction
  2. Breakfast Restaurant
  3. English Restaurant
  4. Heritage Preservation
  5. Railroad Company

About Churnet Valley Railway (1992) PLC

Written by the company

Churnet Valley Railway: A Journey Through Time and Scenic Beauty

Hop on board Churnet Valley Railway, Staffordshire’s premier heritage railway, for an unforgettable journey through England's scenic countryside. Catering to a wide range of audiences, Churnet Valley Railway offers not just a trip, but an experience designed to delight all ages.

Entertainment for Everyone: Whether it’s a fun-filled day out with the kids, who will be thrilled by special children's events like The Mad Hatters Tea Train Party, an exotic and romantic lunch excursion for couples, or their tipsy Rail Ale Trail for you and your mates – there's something for everyone at Churnet Valley Railway. Seasonal events like their PolarExpress™ Christmas Train Ride or the Midsummer Murder Mystery evenings offer entertainment that stays fresh throughout the year.

Heritage Presentation: Operated primarily by a dedicated team of volunteers, Churnet Valley Railway takes immense pride in preserving and showcasing the golden age of British rail travel. The meticulously restored steam locomotives, along with vintage carriages, offer passengers an authentic glimpse into the past.

Partnerships Galore: Beyond providing a thrilling day out, Churnet Valley Railway collaborates with external partners to bring Staffordshire some of its most loved events. From bringing festival-goers to villages accessible only by rail to hosting engaging and interactive educational events for children, Churnet Valley continues to offer new and exciting options to the communities they serve. Hop on board and experience the unique blend of nostalgia, scenic beauty, and warm hospitality that only Churnet Valley Railway can offer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

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Replied to 97% of negative reviews

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4.8

All reviews

(14,083)

4,476 reviews in the last 12 months

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Rated 5 out of 5 stars

A brilliant day out

Brilliant day, despite changes to timetable. Lovely oatcake lunch. Very friendly and knowledgeable volunteer staff. Look forward to visiting again.

15 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely review, please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 4 out of 5 stars

Had a lovely time with our dad's for a…

Had a lovely time with our dad's for a father's day treat. Unfortunately journey was amended due to risk of fire which is understandable but so happy to see the steam train rather than a diesel.
It may be a little better if tables were allocated with your name on. Really enjoyed it though. Well organised overall.

15 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you very much for sharing your review with us. We are delighted to hear that you and your father had such a lovely time celebrating his treat, and that you enjoyed the experience of our steam engine. We appreciate your valuable feedback regarding the need for allocated tables; insights like yours help us continually refine our guest experience, and I have passed this suggestion along to our operations team. Thank you once again for choosing to join us for this special occasion, and we look forward to welcoming you and your family back on board in the near future.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Bombay Express.

Bombay Express.
From the moment we parked the car we were pleased with the look and feel of the railway, beautiful old fashioned station which added to the atmosphere of our trip, felt like we had travelled back in time.
The sun was out and the seats outside the cafe were an added bonus as we were a little early, so we sat outside and had a pre journey drink in the glorious sunshine.
Extremely impressed with the set up of the carriages, old and authentic with the tables expertly laid.
Beautiful comfy seating with plenty of space.
All staff were smartly dressed, most impressed with the station master, he looked superb in his old fashioned uniform and it really set the mood when the engine driver was tooting along the tracks.
The food was top quality with the courses spaced out well and adequately timed. The staff were very attentive, with nothing being too much trouble. They were professional, polite and smiley 😊
I will definitely be using this Gem of a place again.

15 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for your kind words regarding your trip with us! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to contact us!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

A magical evening

Greek Evening.
This was a magical evening - being in a lovely train carriage, eating excellent Greek style food whilst being driven by a steam engine in full steam.
Perfect

14 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely review, please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Highly recommend a visit to the…

Highly recommend a visit to the Railway. So organised and lovely staff and volunteers. Excellent food too.

15 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely review, please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Lovely Indian dining experience for my…

Lovely Indian dining experience for my mum and her partner, even though due to fire risk the journey was altered it didn't take away the enjoyment.

15 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely review, please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Greek night

Excellent evening, staff made us feel special and food was delicious. Couldn't fault it.

14 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely review, please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

What a fantastic day out!

What a fantastic day out!

Well done to all the volunteers who must work so hard to maintain and keep our history alive.

Booking, service and staff all exceptional

15 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely review, please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Awesome festival

I’ve been coming to this amazing little festival for few years now such a great laugh bring all your friends and just be yourself can’t go wrong amazing beer on amazing food and amazing entertainment to

18 July 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you for your lovely review, please visit us again soon.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

All good couldn’t fault the evening at…

All good couldn’t fault the evening at all, as usual . Excellent value for money and all staff cheery and helpful. Well done everyone. Looking forward to the Balti Express on 19-Sept another good evening out!

15 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for the lovely review that you have left us. We're really pleased that you enjoyed your trip with us. All of the Churnet Valley Railway team pull together to ensure that you have a wonderful & memorable visit.
Please come again soon!

Kind regards
Kaaren
01538 360522

Rated 4 out of 5 stars

Enjoyed the experience

Enjoyed the experience but had noises kids in our carriage which spoilt it a bit. Perhaps seats/carriages could be Allocated based on families, dogs or couples?

15 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

We're glad that you enjoyed the trip but not the company. We could try to allocate but you would still have no idea who you would be sat next to & with allocated seats you would not have the opportunity to move to another carriage.

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Great day out

We made a mistake and arrived at the wrong station after putting the post code in from the bottom of our reciept . The staff were fantastic they made sure we didnt miss out on our sausage barn and cup of tea.
We thoroughly enjoyed our day and are looking to return.

15 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for the lovely review that you have left us. We're really pleased that you enjoyed your trip with us. All of the Churnet Valley Railway team pull together to ensure that you have a wonderful & memorable visit.
Please come again soon!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Well organised good communications…

Well organised good communications prior to visit. Great value for the money

15 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for the lovely review that you have left us. We're really pleased that you enjoyed your trip with us. All of the Churnet Valley Railway team pull together to ensure that you have a wonderful & memorable visit.
Please come again soon!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Ipstones Community Day Out…

I can't praise the experience enough despite the initial disappointment of the change in the route due to extreme weather conditions.We were a party of 36 having various food options.Both the food and efficient distribution were excellent and the staff were very helpful getting people on and off the train,when needed.Overall it was a brilliantly successful and enjoyable day out.I can fully recommend the experience.

15 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for the lovely review that you have left us. We're really pleased that you enjoyed your trip with us. All of the Churnet Valley Railway team pull together to ensure that you have a wonderful & memorable visit.
Please come again soon!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Very well organised

Very well organised, we took my 88 year old mum with us, very relaxing, didn’t want it to end, highly recommended x

15 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for the lovely review that you have left us. We're really pleased that you enjoyed your trip with us. All of the Churnet Valley Railway team pull together to ensure that you have a wonderful & memorable visit.
Please come again soon!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

All the staff were very friendly, great experience

All the staff were very friendly and helpful. 1st time here and will definitely be back. Lovely how all the staff at the station waved us all off. Food was vey nice as well.

15 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for the lovely review that you have left us. We're really pleased that you enjoyed your trip with us. All of the Churnet Valley Railway team pull together to ensure that you have a wonderful & memorable visit.
Please come again soon!

Kind regards
Kaaren
01538 360522

Rated 5 out of 5 stars

Great experience we'll organised with…

Great experience we'll organised with very friendly and competent staff.

15 August 2026
Churnet Valley Railway (1992) PLC logo

Reply from Churnet Valley Railway (1992) PLC

Thank you so much for the lovely review that you have left us. We're really pleased that you enjoyed your trip with us. All of the Churnet Valley Railway team pull together to ensure that you have a wonderful & memorable visit.
Please come again soon!

Kind regards
Kaaren
01538 360522

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