Churchill Reviews 29,895

I tell you what stinks,your whole approach what do you do sit down and think of a figure and then just send it out and see what sticks,some people would probably not even question it and just pay up my family has 4 cars insured with you, and we have done for years so much for loyalty and looking after your old customers if I had not questioned it you would have just taken the extra money, thanks for nothing,if anyone asked me I would tell them to shop around as there is no such thing as loyalty with insurance companies

From a renewal and cancelling the auto renewal function perspective they are awful. They nearly trippled my renewal price (for no apparent reason, no claims or fines or anything) which was set to auto renew automatically, which i thought was illegal now. I tried to cancel the auto renewal through the website where they have a button to do so, but clicking it just takes you to a page where they say they're sorry to see you go and to call them so they can try and sort it out, without the actual ability to cancel the auto renewal. It just feels very underhanded and wrong. You then have to call them and sit on hold for an hour to stop from being scammed out of 100's of pounds. Very very unimpressed. The intial price of the insurance was good and competetive, it was at the end that i lost all faith in them and won't be going back. They apparently see their customers as idiots hoping they don't see they're trying to take as much money as possible out of them via the auto renewal function. Poor.

Churchill continue to bring me good service. I feel confident I am insured properly.

Easy to use Webb page and a great price

The price and ease of renewal

Balance was cleared march 2025, as far as i was concerned this was finished with, may 2025 2 months later a random charge of £62 was added which i was oblivious to, 3 after this charge a default was added to my credit file.

Fast forward to june 2026 when i go for a property which requires no unsettled defaults. this cost me the property now someone else has gone for it.

To say im angry is an understatement

Fast and convenient

Been with Churchill for a few years, no need to swap

I can't contact you sent loads email all not answered . So fed up with you want to cancel insurance now . You are apaling
Do not use churchill insurance. They will not answer emails gave me unreconusable number beliw rarther contact me . They dont do emails so there is no paper trail for them . Legal loophole to payout or ever help customer. Go somewhere else . Michelle 07929 416 820

Poor communication when online payment failed, difficult to find contact details, slow response.

Very helpful

Excellent customer service. Friendly and professional staff who were eager to help and were compassionate about my loss. Very genuine team.

We’ve just been told by email that Churchill will not be renewing our car insurance when it runs out. No explanation. When I rang the company the person on the other end (who was as helpful as they could be) couldn’t help either. Apparently our no claims over the last 5 years will be protected but can’t access that currently. Really poor service - no clarity and really high handed. I did check that the call was recorded and asked that this was raised with ‘management’. I don’t usually ever post on things like this but am only doing so to raise awareness if anyone else has been treated like this. Won’t ever use Churchill again.

Ease of use. Clarity of information

Ive used your company for a good few years never had no problems ..

Did not have to remember to pay, payment taken automaticly and emails to remind me paymen raken

Their handling of my my no fault claim is pathetic I think they run a scam as everyone I speak to just seems to read of a script I have a no fault claim which the third parties insurance admitted fault but Churchill just wants to write my vehicle off and leave me out of pocket I know my rights and will take it further if need be.