Chrysler Capital Reviews 

Chrysler Capital or the Santander group now, shut down the electronics in our vehicle when it was parked so that we couldn't move it.
I was late on my payment I understand that. However I was just days away from catching up.
There was nothing wrong with the electronics in that vehicle there was no indication from the computer that there was anything wrong we parked it just a few hours prior then everything went dead.
I know that they can do that I've talked to other people who've had vehicles like ours in the finance company did it to them.
This caused us to lose our trailer the load that was on the trailer as well.
That load was going to pay my payments and my insurance.
And now almost 2 months later that truck is still sitting in the driveway blocking other vehicles in.
They are in such a hurry to shut us down and get that truck repossessed but here it still sits in the driveway.
If they had just let me keep running it I wouldn't be going through this right now and they'd be having all their payments.

I would give Chrysler Capital review of zero stars if I could. I leased a jeep from a dealer in Florida while leasing a house for the winter and having a primary residence in Illinois. I paid the taxes on the jeep in Florida as per the advice of the finance manager at the dealership. The lease agreement confirmed this. After turning the Jeep into the Illinois dealership, Chrysler Capital came back to me three months later wanting Illinois taxes to be paid . Illinois Department of Revenue went over the lease agreement with me page by page and found that the taxes were paid and the dealership was responsible for the $1600.00 that Chrysler Capital was trying to charge me. They also kept an extra car payment and called it fees with no explanation of why they kept the extra payment or what fees meant. It's been 18 months of back and forth with this firm. They are terrible. I will never buy a Stellantis, Chrysler or Jeep product again. I will not longer do business with Chrysler Capital or Santander in any way. Buyer beware!

Extremely frustrating and alarming experience with both Chrysler Capital and the dealership.

This vehicle was plagued with problems almost from the beginning. The issues started only about three months into the lease, and I repeatedly experienced problems with the same vehicle throughout the lease.

Approximately six months before the lease was scheduled to end, I was faced with a charge of more than $12,000. Then, approximately a month and a half before the lease was scheduled to end, I was presented with another charge of approximately $3,000.

What makes the second charge especially concerning is that it involved an issue that had already been repaired previously. The repair that should have addressed the issue had already been performed, yet I was later being told that I could be responsible for another approximately $3,000 related to the same problem.

I ultimately returned the vehicle on July 2026, after dealing with the repeated problems and circumstances surrounding the lease.

Then the situation became even more concerning. Chrysler Capital later contacted me and told me that the vehicle supposedly had never been returned and that they needed to contact the dealership to verify the return. This was extremely frustrating because I had already returned the vehicle and had previously communicated with Chrysler Capital regarding the return.

The combination of a vehicle having problems almost from the beginning, repeated repairs involving the same issue, being presented with a $12,000+ charge, then another approximately $3,000 charge for an issue that had already been repaired, and finally having to deal with confusion over whether the vehicle was even returned has been extremely stressful.

I believe customers deserve clear documentation, accurate records, proper communication between the dealership and finance company, and reasonable explanations for any charges being assessed.

If you lease a vehicle from this dealership or through Chrysler Capital, document everything—every repair, every conversation, every payment, every return document, and every charge.

This experience has been extremely disappointing and alarming, and I hope both Chrysler Capital and the dealership seriously review how this entire situation was handled.

Thank you for responding.

I would like the review to include the complete lease history, all repair records and charges related to the vehicle, the approximately $12,000 charge that was presented to me about six months before the scheduled lease end, the later approximately $3,000 charge involving an issue that had previously been repaired, and the records documenting the vehicle’s return in July 2026.

I also want the review to address why I was later contacted and told that the vehicle had supposedly never been returned, despite the vehicle having already been returned and my prior communications concerning the return.

I am looking for a clear accounting of what occurred, including the dates, documentation, and basis for each charge and the return-status information. Also was told buy Chrysler
customer service manager that everything would be taking care of and that I don’t owe anything else after I paid my last lease month do to the experience I was having with the car.

Have been over charged for three months customer service was no help and tried to brush me off

Probably the worst customer service I've ever had to deal with. Called for a copy of my buyout agreement I could barely understand the customer service rep. He said they would send me a copy of the agreement. Well guess what? They never sent me anything. Luckily I found the original copy of my buyout agreement so good riddance chrysler capital! I would definitely not recommend leasing a vehicle through chrysler capital. They are an absolute disaster.

Will never use them again! After trying to make an online card payment and possibly putting in the wrong information. My payment was denied. No big deal. Or so I thought. Proven wrong by three CALL Center employees who I could barely understand. I was informed that I’m not allowed to use the checking account. I’ve used for the entire duration of my loan for at least three payments. So I will be mailing my payments in from here on out which they frowned upon by the way and discourage on their website.

Absolute worst customer service that I have ever experienced with a bank. They lost the title for the customer and then could not give us an update on the duplicate for over 60 days. Customer service is extremely unhelpful and gives you different information every time you call in. I would not recommend ever using this bank.

Messaged 3 times, with absolutely no response. Multi billion dollar company, trains there people to lie, cheat, and not give access to front line support. How much money is enough for you to train your own employees to lie, not give access to support?? People do have real life happen and get in binds, but your protocol is not to help, give a chance, it’s all about revenue to Chrysler capital. You should be ashamed of yourself and not call yourself an American icon. You people are not even close to American values. Shame on you. I’m trying to reply to your request for more information but I am not finding a reply to add more information. I have called from my number in my Chrysler capital account, you have my personal phone number, my personal email account, and all information to help me give you more information. The phone number you gave me is useless, because I have screenshot of my last call with date and time, and length of call trying to to speak with supervisor or someone other than front line employees who are trained not to escalate calls. All they did was try and discount payments, which is exactly what I was not trying to get accomplished, and refused such, was told I can’t talk to anyone. So I message thru my online portal of Chrysler capital 3 times with still no response or acknowledged of such. Surly you have recording of calls and messages, you claim you do??? Is that not true. If you truly want to help, you use my account information and get ahold of me showing you do care, I can share screenshots of my calls with absolutely no progress or conversation with anyone other than not listening and trying to discount my payment which I refused, do you really care to resolve and understand??? I respond in your time frame, I’ve called, messaged, and mailed you. With absolutely no care or response from Chrysler capital. What else can I do to talk with someone in charge??? Please advise
Tony

penny pinching with the fees terrible company avoid at all costs

The gentleman helping with my account tonight was amazing. He was very professional and patient in helping with my issues. I wish every experience with other companies were this good.

I moved out of California a little over three months ago and lost my original vehicle title. I had previously bought out my lease, and Chrysler Capital sent me the original title in 2024. After losing it, I requested a replacement title — and that’s where everything went downhill.
Their customer service is outsourced, and the representatives I’ve spoken with have given inconsistent, unclear answers from the very beginning. I was initially told I would receive the replacement title by June 10, which I needed in order to register my vehicle in my new state. When it didn’t arrive, I called on June 17 and was told the CA DMV said Chrysler Capital would receive it by July 14.
Before July 14, I called again to confirm everything was on track. That agent suddenly told me they were planning to send the title to a “new financial institution,” even though they didn’t know who that was — and I repeatedly explained I needed the title sent directly to me for my DMV. When I questioned the contradicting information, the agent abruptly transferred me to the title department without explanation.
I was again reassured I’d have the title by July 14. July 14 came and went with no title. When I called, I was told to wait 3–5 business days. I waited, called again, and was told to wait another 3–5 business days.
Today, I contacted the CA DMV myself, and they stated they mailed the title on June 11 — over a month ago. I called Chrysler Capital immediately, and after being transferred, placed on hold, and even hung up on, I still cannot get a straight answer about where my title is.
I am beyond frustrated. I’ve been given the runaround for Months, and Chrysler Capital has handled this situation terribly. All I want is my vehicle title, and I cannot understand why it has been so impossible to get clear communication or basic service.
Because of what I’ve gone through, I will never lease or get a loan through Chrysler Capital again — even if they offered a 1% interest rate.

Their call center is outsourced so they may take calls and represent this company but they aren’t even in the US. They’re a call center, heavy accented and when trying to explain our situation, the rep keeps throwing numbers and threatens. I refuse to give them information as it’s already there. Ugh!!!

What an actual nightmare of a company. Cant get ahold of anyone, and when you do, staff is useless. Disgusted with them

website is a POS! Ive tried 20+ times to log in and it constantly wants me to get one time passcode then goes right back to log in. POS JUNK!

Absolute disgrace of a company. Their phone connection is extremely poor quality and I only catch every 3rd word the rep says. It doesn’t help when they have a heavy accent either. I’m not comfortable with that because I am giving them extremely sensitive personal information and I don’t understand what they’re saying they’re going to do with it. Chrysler Capital is not helpful at all if you come into a financial hardship. They try to push me to pay something immediately when I literally have $7 in my bank account. They will not work with you in any way to help you catch up causing further harassment with phone call, texts and threats of repossession. You should be ashamed of themselves.

Customer service is terrible. Extremely difficult to understand and in turn, they do not have answers. I was trying to explain that I leased a newer model Jeep and returned my vehicle to
The Jeep dealership who agreed to pay my final payment. Account still shows payment due. Also attempted to question the disposition fee as well as wear and tear and the agent could not understand what I was explaining. Will never, NEVER again lease or finance from the company. Maybe bring your customer service to the good ole USA!!

So apparently Chrysler Capital has found the check and paid my lease, but now its saying I owe another 254.00 and I was given a 15 day payoff on June 2, 2026, the payment posted on the 11th, my calculations thats not 15 days. There is no reason for this to happen, its unacceotable.

If you want problems and headaches make business with them ,really bad experience

I have been leasing a car through them, and have called SEVERAL times in the past two years. Not only are the taxes and tags well ABOVE what they should be then they do NOT send the registration sticker that I have paid for or the proper information for me to acquire the sticker. My car registration sticker has been out dated for 2 years, even though it has been paid. I have called them FOR TWO YEARS STRAIGHT in an attempt to get the documents I need for the DMV to give me the sticker. I have been met with hour long phone calls most of which have been me on hold. Someone who doesn’t let me speak & cuts me off. Someone who does not understand or speak English well, or even understands basic laws of the States. They often “don’t know what I’m talking about registration”. When I ask to speak to a manager I am “disconnected”. I have also been told that the documentation I need has been emailed to me (seems inappropriate) but takes 10 days to get, then I NEVER get the email EVER…. It’s been 2 years, the email was clearly never sent I’ve checked every folder. Poor customer service, zero communication, zero knowledge on the topic. I would give zeros stars if I could. Do NOT recommend using this company.

Chrysler Capital has been one of the worst companies I’ve ever dealt with. Every single representative gives a different answer, nobody seems to understand how their own system works, and customer service is a complete disaster. I constantly get hung up on or disconnected from chat before my issue is resolved. On top of that, they overcharge and make it nearly impossible to get clear answers. Extremely frustrating experience from start to finish.