Due to circumstances I needed to take the private route for an operation. The medical group offering the treatment provided details of a 2 year interest free payment plan through their partners Chrys... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My transaction with Chrysalis Finance was remarkably straightforward. They were helpful and the contract was very clear, no confusing wording. It was clear from the start how much I would be paying pe... See more
Company replied
I used this company to finance some dental work. Process was very quick and painless (hopefully the dental work will be too). Was straight forward and easy. Would recommend based on this experience... See more
Company replied
I used Chrystal Finance to pay for surgery to my knee. The loan was very quick and easy to apply for online. The company’s communication with me throughout was both efficient and reassuring. The 10... See more
Company replied
Company details
Written by the company
Chrysalis Finance are the UK’s largest ethical caring, and responsible lender in healthcare! Need private dental or healthcare treatment? Get the treatment you need, when you need it, with Chrysalis. Our payment options allow you to spread the cost of your treatment, paying in monthly instalments. No waiting list. No lengthy forms. No hassle. We're partnered with over 3,000 clinics. Find a Chrysalis Finance approved clinic by checking the list of partner clinics on our website. We care about you and your treatment. Acceptance is subject to status. Terms and Conditions apply.
Contact info
PO Box 404, Alderley Edge, Cheshire , SK9 0EA, Alderley Edge, United Kingdom
- 0333 32 32 230
- theteam@chrysalisfinance.com
- chrysalisfinance.co.uk
4.9
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I have no previous experience of loans…
I have no previous experience of loans but everything seemed to work smoothly
30 June 2026
Reply from Chrysalis Finance
Hi Marian, thank you for taking the time to leave us your feedback. We're delighted to hear that, even though this was your first experience of taking out a loan, everything went smoothly for you. We understand that it can feel like a big step, so we're pleased we could make the process as straightforward as possible. Thank you for choosing Chrysalis Finance.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Thank you for your review, Mrs Watson! We're so pleased to hear that we were able to provide exactly what you needed. Keeping the process simple and delivering on our promises is always our goal. We really appreciate your feedback and wish you all the very best.
Many thanks,
Betty at Chrysalis Finance
Not an easy trouble free process.
Not an easy trouble free process. Conflicting and incorrect information provided by Chysalis and their financial partner, not once or twice, but throughout the process. Inordinate amounts of time spent attempting to sort out their operational deficiencies.
14 July 2026
Reply from Chrysalis Finance
Hello,
We're sorry to hear that your experience wasn't as straightforward as we would have liked.
We always aim to make our application process as simple and stress-free as possible, so it's disappointing to hear that we didn't meet your expectations on this occasion.
Thank you for taking the time to share your feedback. We genuinely value all customer comments, as they help us identify where we can improve.
We also wish you a speedy recovery and all the very best.
Kind regards,
Betty
Chrysalis Finance
Reply from Chrysalis Finance
Hi Jeanette, thank you for your lovely review! It's wonderful to hear that you found everything quick, easy to understand and simple to complete online. We always strive to make arranging finance as stress-free as possible, so your feedback means a lot to us. Have a lovely day!
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Hi Peter, thank you for your kind words! We're delighted that your experience has been simple and easy so far. We always aim to provide excellent service throughout your journey with us, so we hope this continues for you too. Thank you for choosing Chrysalis Finance.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Hi Tony, thank you for your review! We're so pleased to hear that you found our service professional. Providing a helpful and supportive experience for every customer is incredibly important to us. We really appreciate your feedback.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Hi Mary, thank you for your lovely review! We're so pleased you found everything straightforward and efficient. We know how important it is for the finance process to be simple, especially when you're arranging healthcare, so we're delighted we could help. Thank you again for your feedback.
Many thanks,
Betty at Chrysalis Finance
Very straight-forward process that…
Very straight-forward process that allowed us access to private medical care for my wife's knee replacement. Payment spread over two years makes it affordable. Recommended by the private healthcare provider.
13 July 2026
Reply from Chrysalis Finance
Thank you for your thoughtful review, Mr Trapp. We're so pleased we could help make access to your wife's knee replacement treatment more affordable through our interest-free finance option. It's wonderful to hear that the process was straightforward, and we really appreciate you taking the time to recommend us. We wish your wife a speedy recovery.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Hi Tom, thank you for your review! We're delighted to hear that you found our service efficient and easy to use. Making the process quick and hassle-free is exactly what we aim for. Thank you for choosing Chrysalis Finance.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Hi Jill, thank you so much for your kind feedback! We're really pleased that our communication stood out during your experience. Keeping our customers informed and supported throughout the process is something we take great pride in. Thank you again for your review.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Hi Anne, thank you for your lovely review! It's great to hear that setting everything up was easy and that you achieved a good result. We appreciate you taking the time to share your experience and wish you all the very best.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Hi Denise, thank you for your wonderful feedback! We're delighted that you found the application process easy and that everything was turned around quickly. We know timing can be so important, so we're pleased we could help. Thank you for choosing Chrysalis Finance.
Many thanks,
Betty at Chrysalis Finance
Very simple application process which…
Very simple application process which was considered and granted very quickly
13 July 2026
Reply from Chrysalis Finance
Thank you for your review! We're so pleased to hear that your application was simple to complete and that your finance was approved so quickly. We always aim to make the process as smooth and efficient as possible, so it's lovely to hear this reflected in your experience.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Hi Stephen, thank you for your lovely review! We're delighted to hear that you found our telephone support so helpful. Our team always aims to provide clear advice and reassurance whenever it's needed, so your comments mean a great deal. Thank you for choosing Chrysalis Finance.
Many thanks,
Betty at Chrysalis Finance
Very friendly and good customer…
Very friendly and good customer service. Very professional and well explained when you call. Very easy, helpful and straightforward!
13 July 2026
Reply from Chrysalis Finance
Hi Alaraiba, thank you so much for your wonderful review! We're thrilled to hear that you found our team friendly, professional and helpful, and that everything was clearly explained throughout the process. Providing excellent customer service is something we're passionate about, so your feedback really means a lot.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Thank you for your lovely review, Mrs Hatton! We're delighted to hear that you found the process helpful and straightforward, and we're especially grateful that you would recommend us. Your feedback means so much to the whole team. Thank you for choosing Chrysalis Finance.
Many thanks,
Betty at Chrysalis Finance
Efficient, friendly loan company
Chrysalis Finance are very efficient in their communication and have provided a very good loan contract for myself undergoing private hospital treatment.
8 July 2026
Reply from Chrysalis Finance
Hi Helen, thank you for your thoughtful review. We're so pleased that our communication helped make arranging finance for your hospital treatment a smooth experience. We know healthcare is incredibly important, so we're glad we could support you throughout the process. Wishing you all the very best.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Hi Georgina, thank you for your lovely review! We're so pleased you found our communication quick and easy. We really appreciate you taking the time to share your experience and are delighted we could help.
Many thanks,
Betty at Chrysalis Finance
I used Chrystal Finance to pay for…
I used Chrystal Finance to pay for surgery to my back. The loan was very quick and easy to apply for online and communication at every step was clear
13 July 2026
Reply from Chrysalis Finance
Hi Alison, thank you for sharing your experience with us. We're delighted to hear that applying online was quick and straightforward, and that our communication kept you informed throughout the process. We hope your back surgery has gone well, and we wish you a smooth recovery.
Many thanks,
Betty at Chrysalis Finance
Finance paid to the wrong dentist
Finance paid to the wrong dentist which postponed my appointment, which had to be pushed back two weeks.
13 July 2026
Reply from Chrysalis Finance
Hello Christopher,
Thank you for taking the time to leave your feedback.
We're very sorry to hear about your experience. This certainly isn't the level of service we strive to provide. I know the team is currently investigating what happened so that we can understand the issue and prevent it from happening again.
We appreciate you bringing this to our attention, as your feedback helps us improve the experience we provide to all of our customers.
Thank you again for your comments, and we wish you all the best.
Kind regards,
Betty
Chrysalis Finance
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