I received the watch in good condition. It looked great overall, and despite understanding that it is a pre-worn piece, I did notice two minor details: the bezel was slightly off-center, and one of th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Chrono24 is a well balanced seller/buyer platform, that makes selling easy, also for private sellers, and actually protects the buyer against fraud. The platform reacts immediately if there’s a compla... See more
I purchased the Grand Seiko Heritage Collection SBGX265 from JIHOUSHA Co., Ltd., and everything went perfectly. The shipping was fast, and the watch is absolutely stunning—looks even better in person... See more
Chrono24 followed precisely the protocol in delivering the watch after buying; but the customs and delivery company NOT. After all long waiting and wrongly delivering with all the bad news via the buy... See more
Company details
Written by the company
Koop en verkoop wereldwijd nieuwe en tweedehands horloges op Chrono24. Meer dan 311.319 merkhorloges als Rolex, Breitling, Omega enz. tegen voordelige prijzen
Contact info
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good jewerler
Good and easy contact with jewerler.
Everything was perfect and smooth with sending
8 November 2024
Chrono 24 provided excellent service. Thank you for that
The relation and interface with Chrono was excellent and is highly commendable
15 November 2024
excellent and smooth
13 November 2024
It is an excellent website to find that…
It is an excellent website to find that one special watch that you cannot always buy at the jeweler.
13 November 2024
The trustworthy Watch Market Place App!
I must admit, i was skeptical to buy on Chrono24 at first. I was scared of fake watches being sold. But… Every watch or item (like watch boxes or straps) i have bought via the Chrono24 website was as described, original products and the quality was outstanding, i had no issues with suppliers nor private sellers. Communication was easy, Chrono24 kept my payment until i received the watch or item and then the payment was released. This is a trustworthy watch enthusiast market place site. I am really impressed with the system and app. I will continue using Chrono24…I have bought 3 watches on Chrono24 and its is my Go-To watch App.
11 November 2024
First time purchase
This was a first-time purchase so everything was new and new stuff always has to 'proof' itself.
Luckily Chrono24 is not new so more than enough feedback.
Everything went smooth, no complaints.
25 October 2024
Nice platform to find good (re)sellers
14 October 2024
Service was good
Service was good, updates about the status of your order were frequently given.
15 October 2024
Best platform for buying watches.
30 October 2024
The New Seiko Arnie I ordered was…
The New Seiko Arnie I ordered was delivered exectly as advertised. Personal contact with the vendor was possible and pleasant.
1 October 2024
User friendly app, great service
User friendly app, great service. As a buyer you feel helped and secure about doing business via the app.
23 October 2024
Super smooth transaction
Super smooth transaction. Watch arrived within a few days from Japan to The Netherlands, in condition as described and the projected additional cost on customs/import duties were spot on.
1 October 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It took 14 months to sell the watch
It took 14 months to sell the watch, and in the process received many offers below market value, and or questionable buyers that were not serious. Overall a very time consuming process with a dissatisfying result.
9 October 2024
Reply from Chrono24
Dear Chrono24 user,
Thank you for sharing your feedback with us.
We are sorry to hear that your experience selling your watch was not satisfactory and that it took 14 months to complete the sale. We understand your frustration with receiving offers below market value and dealing with questionable buyers.
Selling a high-value item like a watch can sometimes be a lengthy and challenging process, as it involves finding the right buyer who appreciates the value of the item. We strive to provide a platform that connects serious buyers and sellers, but we acknowledge that there can be instances where the process does not meet expectations.
We appreciate your patience throughout this process and your feedback, which helps us to improve our services. If you have any further concerns or need assistance with anything else, please do not hesitate to contact us.
Thank you for your understanding.
Best regards,
Your Chrono24 team
Great service
8 October 2024
Safe and efficient
27 September 2024
Great!
Great service, with fast and clear communication. Always very friendly and helpful. Definitely would recommend! 10/10"
24 September 2024
Easy to use platform
Easy to use platform, great customer support, high quality products
21 September 2024
Everything was executed as agreed
Everything was executed as agreed. Very good coverage by Chrono24. Second time I use the platform, and each time was very satisfied.
10 September 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.