I purchased 2 peacock light up bird baths and a peacock butler table to which I am over the moon. The quality of glass is thick and not paper thin like other garden furniture. The baths has suckers fo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered this in desperation during a hot spell, after a very poor experience with a much more expensive product from a different retailer. This is a quarter of the price, and although its a bit smal... See more
Company replied
The product arrived efficiently when it said it would and the whole transaction was handled professionally. It’s a nice parasol base but not heavy enough for my parasol and I don’t think that was cle... See more
Company replied
Excellent quality patio umbrella, lovely colour, fast delivery, well packaged, great communication. Easy to assemble, easy to put up, take down and tilt. I would recommend the product and the compa... See more
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Company details
Written by the company
Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget. We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.
Why Choose Christow?
Written by the company
- Affordable Quality
- Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget.
- UK Based
- We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.
Free UK Delivery
No Minimum Purchase
Purchases completed before 2pm will be dispatched the same day.
Contact info
This Is It Stores Online, Amy House, 8 Wentworth Road, Heathfield , TQ12 6TL, Newton Abbot, United Kingdom
- 0345 519 1599
- sales@christow.co.uk
- christow.co.uk
Up to 60% Off
4.5
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Very difficult and impossible to speak…
Very difficult and impossible to speak to a person when having a problem.
23 June 2026
Reply from Christow
Good afternoon Greg
I sorry to hear about the issue you have had.
If you would like to email our customer service team, they would be happy to assist you.
Kind regards
Customer Service Team
Great product very smart in the garden…
Great product very smart in the garden and doesn't rust like most others if looked after
23 June 2026
Reply from Christow
Thank you for your lovely review! We're delighted to hear you're happy with the product and that it looks great in your garden. We really appreciate your support!
Great value for money product
Great value for money product. Arrived quickly without any issues
22 June 2026
Unprompted review
Reply from Christow
Thank you for your great review! We're so pleased to hear you're happy with the product and that it arrived quickly. We really appreciate your support!
Reply from Christow
Thank you for your lovely review! We're delighted to hear you're happy with your garden parasol and base. We really appreciate your support!
Reply from Christow
Thank you for your review! We're pleased to hear you're happy with the product and its value. We really appreciate your support!
Parasol was a v good price on the…
Parasol was a v good price on the Internet. Delivered promptly and it matches the description and represents great value.
30 June 2026
Unprompted review
Reply from Christow
Thank you for your review! We're delighted to hear you're happy with the value, prompt delivery, and that your parasol matched your expectations. We hope you enjoy using it.
Fast delivery ,so pleased with items…
Fast delivery ,so pleased with items will order again
14 June 2026
Reply from Christow
Thank you for your lovely review! We're so pleased to hear you're happy with your items and our fast delivery. We really appreciate your support and look forward to welcoming you back again.
Nice product.Just what I was looking…
Nice product.Just what I was looking for at a reasonable price with quick delivery.
30 June 2026
Unprompted review
Reply from Christow
Thank you for your review! We're delighted to hear the product was just what you were looking for and that you were happy with the price and quick delivery. We really appreciate your support.
Ordered a parasol and base weights
Ordered a parasol and base weights. I still haven’t recieved the base weights and I have tried to phone on several occasions unable to get through after long wait on the phone. I have also emailed several times, requesting a refund for them as evri tracking stating they had been sent back to sender. Several weeks later I’m still waiting for a reply and refund.
Very bad customer service.
22 June 2026
Reply from Christow
Good afternoon
Thank you for taking the time to leave a review. I can see that one of my colleagues is now looking to resolve this for you.
Kind regards
Customer Service Team
Reply from Christow
Thank you for your review! We're delighted to hear you're happy with the quality of your product and our speedy delivery. We really appreciate your support.
Good but a bit difficult to use in windy days
Delivery was timely and packaging was good. Overall product is nice and even useful in light rain. I liked the colour too. However, during windy days, even in moderate wind, it moves a lot and makes quite noise. Other thing, I bought square, 80kg capacity base and please keep in mind it is big and occupies lots of space. It would be good if the canopy had a strap to collect it together when not in use.
20 June 2026
Unprompted review
Reply from Christow
Thank you for your detailed feedback. We're pleased to hear you're happy with the product, delivery, and overall quality. We appreciate your comments regarding windy conditions and the canopy strap, and we'll be sure to share your suggestions with our team for consideration.
Ordered a parasol & base
Ordered a parasol & base. Turned up by separate couriers despite being ordered together. This meant there was a day to two between deliveries. Parasol has an issue in that it rotates where the two parts join despite tightening the two screws as far as they will go. Result is the parasol doesn’t stay where it’s wanted. Contacted Christow via email and ended up with a new part being sent. Unfortunately there was a couple of days delay between my messages and their reply and then the part was sent to an old address. Advised the courier to leave at an alternative address but they ignored this. Good that a solution was proposed bad that it was needed, sent to the wrong address so I’ve no idea if it will work. Currently in the 2 day waiting for a reply from Christow phase so not sure what the resolution will be.
6 July 2026
Unprompted review
Reply from Christow
Good afternoon
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
Great product
My parasol arrived quickly , we put everything together following the instructions carefully, which were very easy to follow, but unfortunately there was a fault with the arm piece, when locked it twisted around, Christow customer service was second to none they sent me out a new parasol to replace the faulty one and this one works perfectly, it looks so great and the quality is fantastic very happy with my whole experience
3 July 2026
Unprompted review
Reply from Christow
Thank you for your detailed review! We're delighted to hear you're happy with your new parasol and that our customer service team was able to resolve the issue quickly. We really appreciate your kind words and hope you enjoy your parasol for many years to come.
Excellent service and quick response to…
Excellent service and quick response to any problem that may occur
12 June 2026
Reply from Christow
Thank you for your kind review! We're delighted to hear you were pleased with our service and our quick response. We really appreciate your support and hope to assist you again in the future.
Very high quality garden umbrella that…
Very high quality garden umbrella that gives great shade while enjoy the sunny days in the garden sunshine.
19 June 2026
Reply from Christow
Thank you for your lovely review! We're delighted to hear you're pleased with the quality of your garden umbrella and that it's providing plenty of shade for those sunny days. We hope you continue to enjoy it!
Reply from Christow
Good afternoon Caroline
Please accept our apologies for any delay. I can see that this item has now been delivered.
Received lovely pink striped fringed…
Received lovely pink striped fringed parasol and was so pleased I ordered a second one. Also bought a parasol base. Really pleased with quality and price of my goods. Both deliveries were quick and arrived in time frame stated
15 June 2026
Reply from Christow
Thank you for your wonderful review! We're so pleased to hear you loved your pink striped fringed parasol enough to order a second one, and that you're happy with the quality, value, and speedy delivery. We really appreciate your support!
Wonderful garden parasol
Wonderful garden parasol
Arrived beautifully packaged and looks perfect on our patio
So recommend these parasols at this amazing offer.
11 June 2026
Reply from Christow
Thank you for your lovely review! We're delighted to hear you're pleased with your garden parasol and that it looks perfect on your patio.
The service from Christow was Fantastic!
The service from Christow was absolutely brilliant, cannot fault it in any way whatsoever, the shed i agree with what most people have said here, i expected it to be flimsy because of the price but was very pleasantly surprised, when all fitted together it does the job perfectly.. for the 1 star reviews i would say manage your expectations, there are sheds more than twice the price that aren't twice the thickness.
19 June 2026
Unprompted review
Reply from Christow
Thank you for your fantastic review! We're delighted to hear you were pleased with both our service and your shed, and we really appreciate you sharing your experience.
Reply from Christow
Thank you for your review! We're pleased to hear you were happy with the service, delivery, and quality of your item.
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