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Christmas Trees Direct Reviews 1,710

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TrustScore 4 out of 5

4.2

Christmas Store
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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, particularly the trees, noting their beautiful shape, freshness, and overall excellent condition. Many people found the ordering process to be easy and efficient, with clear descriptions and helpful options. The delivery service is frequently highlighted for its speed and reliability, with many orders arriving on time and well-packaged. However, some customers also noted issues with delivery, including trees being left in inconvenient locations or without prior notification. A few other people also felt that the product received did not always match the description or images on the website, citing concerns about bushiness or symmetry. There were also occasional reports of delayed deliveries or orders that never arrived, leading to disappointment.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are delighted with the trees' quality,... See more

Quality

People report positive experiences with quality. Many customers received well-shaped, healthy, and beautiful... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting its speed and... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy, quick, and... See more

Service

Users describe positive interactions with service. Many customers praise the excellent communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered a 5ft living pot blue spruce Christmas tree and it’s absolutely beautiful. Only downside was a 15 minute notification of delivery date and time. Unfortunately I wasn’t in when the tree was del... See more

Rated 4 out of 5 stars

A really beautiful tree, great shape etc and arrived in perfect condition. Only downside was it not being delivered on specified date. That said, it was ahead of schedule!

Rated 4 out of 5 stars

The ordering and confirmation was very good, the product sadly had dried out and the tree died (not sure how long it was boxed up for? ) however a refund was sent to me and should receive refund withi... See more

Rated 4 out of 5 stars

The tree is perfect but delivered without knocking at our door even though I was home and expecting it. Thanks, though, we love it and are looking forward to planting it in a bigger pot, ready for n... See more

Company details

  1. Christmas Store

Written by the company

Have a real fresh Christmas Tree Delivered this Christmas with free UK delivery on our range of cut and pot grown trees. We are one of the top UK sellers of real Christmas Trees. Selling over 30,000 Trees each year you can trust us to deliver the perfect tree.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Rated 1 out of 5 stars

Pot grown versus cut

I have waited to see if the tree recovers and starts to thrive but I fear it is dead. Last year we bought a cut tree and cut the branches to use as kindling. 2024's cut branches are greener that the potted tree supplied in December 2025 by Christmas Trees Direct.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

We decided quite late about ordering a tree . We were concerned about whether it would arrive in time, but needn't have been - it arrived less than 36 hours later. Plus it was a very good tree - well-shaped and in excellent condition, now growing nicely in the garden.

11 December 2025
Rated 2 out of 5 stars

Ordered a small potted tree (fraser fir…

Ordered a small potted tree (fraser fir 120cm), delivered in time however they send a very wonky, asymmetrical tree. Ow I wasn't expecting the tree on the website photos but ... hard to find a favorable angle in a corner... top was all over the place. Not a cheap service so tried to contact, 2 emails sent 1 week apart. No answer to date. No value for money.

15 December 2025
Rated 1 out of 5 stars

The wrong tree. It's a size issue...

I bought a three foot tree with roots. A 4ft 6 tree turned up.
I thought i'd cocked up so reordered, and paid for a second one.
I told them.
A 2ft tree turned up.
I told them.
They said the right one was on its way.
Father Christmas and the f'ing elves on shelves came and went.
Father Time passed through, 2025 buggered off and my wife's birthday happened.
Twelfth night came and went, decorations came down.
Now, 7 Jan... 25% of new year resolutions broken.
So many things happened.
Still no tree.
I've asked for refund...
I'm not holding my breath. Easter may happen....
Tread carefully with 'Craig' if that is even his name.
Scrouge and the Grinch conspired to dissapoint two girls...
And me.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Tree

Hello
I live in CANADA 🇨🇦
IT WAS SO IMPORTANT THAT MY FAMILY RECEIVED THERE GIFT ON TIME.
EXCELLENT CUSTOMER SERVICE & FAST DELIVERY.MY FAMILY LET ME KNOW.THE TREE 🌲 WAS BEAUTIFUL 😻

19 December 2025

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