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chRge IT is the go-to destination for top-quality mobile phones and accessories in the UK, and across the globe. We offer a wide selection of rigorously tested products at unbeatable prices, all with super speedy delivery worldwide, a 30-day return policy, and dedicated customer service. With a minimum 6-month warranty across a range of products, you'll get products that look and work like new without the high price tag. What’s more, shopping with us is an eco-conscious choice, helping to reduce carbon footprint and e-waste. Explore our range now for a budget-friendly and planet-friendly shopping experience.
United Kingdom
Truly amazing service. I purchased an iPhone on eBay and had the best experience. Jay kept me thoroughly posted throughout the whole process and even sent me a free case as gift. Highly recommended and I’ll be using them again.
I purchased an iPhone 16 Pro Max through eBay and the experience was perfect. The item arrived in less than 48 hours as described and Jay even sent a free phone cover with a thank you message! Definitely recommend purchasing from chRge IT!
Very happy with my purchase. Received my iPhone 15 2 days ago and have absolutely no complaints. It was better than expected and came with an extra screen protector
I bought AirPods Pro from here they were brand new and still sealed and came with Apple warranty, great value
Item sent was Apple AirPods Pro and I ordered AirPods generation 3 hard to get in contact with
I like that the Airpods were affordable. I didn’t like that it took long to get delivered to me and also didn’t come in a box. I’ll say for the price I paid, it’s good.
You guys are scamming people of bad quality stuff that broke after one day of use.
Reply from chRge IT
Dear Ossian,
Thank you for bringing your concerns to our attention. We sincerely apologise for the dissatisfaction you have experienced with your recent purchase of AirPods from our platform.
We understand the frustration that arises when products fail to meet expectations, especially after such a short period of use. We deeply regret any inconvenience this may have caused you.
Upon reviewing your case, we see that our customer support team has made every effort to assist you in resolving the issue promptly. We offered various solutions, including repair or replacement of the faulty AirPods in accordance with our warranty policy.
However, it appears that we were unable to reach a satisfactory resolution due to a lack of cooperation on your part. Despite our best efforts to assist you, we understand that you may still feel dissatisfied with the outcome.
We want to assure you that we take customer feedback seriously and are committed to continuously improving our products and services. Your feedback will be taken into consideration as we strive to provide a better experience for all our customers.
If you would like to discuss this matter further or explore alternative solutions, please do not hesitate to contact us. We value your business and would welcome the opportunity to make things right.
Thank you for your understanding.
Best regards,
April
Customer Relations Manager
chRge IT
The phone had no scratches. The battery life was on 100%, however, the battery seems to be a cheap replacement as the phone over heats, lags and it does not respond very quickly as it should normally do
Reply from chRge IT
Dear Mo,
I am very sorry to hear about the issues you have faced with your device. At chRge IT, we strive to ensure that all of our customers have a 5 star experience from start to finish.
Having checked your order, I can see that you never raised a complaint, or enquiry regarding the issues you mentioned above. All our devices are backed by a minimum 6 month warranty. Based on the time your order was placed, you should be entitled to a free repair, or replacement, subject to our warranty terms and conditions:
https://chrgeit.co.uk/pages/warranty-terms-conditions
Based on the information you have provided, I am happy to issue you with £15 worth of gift cards as a goodwill gesture. Furthermore, I am happy to offer a free of charge repair or replacement, should you wish to utilise the warranty, please email us at support@chrgeit.co.uk, with your order number and the issues you are experiencing with the device, and we will be sure to provide a resolution.
We're sorry that your device fell below our typical 5-star standards. Rest assured we will do our best to get this resolved. We hope to serve you again soon!
All the best,
Jay,
chRge IT
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