Left car at Vauxhall Ormskirk to have small jobs done While there saw Matthew Pheasant about possibly part exchange. He listened to what I wanted, arranged everything and handed me over to Sales... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I found the staff at MG Chorley very helpful and friendly. They took time to explain everything in detail and answered all my questions. The part change process was efficient and a fare price was offe... See more
I recently bought a van from Chorley group from Chorley. It was amazing experience from start to finish. Brett was amazing dealing with. Very responsive from start to finish . Also big shout out to I... See more
Company replied
Went out for the day to look at different places for a change of car. Tried a few some very pushy some no help at all, decided to look at MG Chorley just having a look when Alex the salesman approa... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Repair and Maintenance
- Motor Vehicle Dealer
- Nissan Dealer
- Used Car Dealer
Written by the company
Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
chorleygroup.co.uk Details
Written by the company
Contact info
Head Office- Ackhurst Road, PR7 1NN, Chorley, United Kingdom
- 01253-298833
- info@chorleygroup.co.uk
- chorleygroup.co.uk
4.5
Excellent
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a great experience with Chorley…
We had a great experience with Chorley group, Tom was very helpful and answered all our queries and shared all the information very well. Car was really in good condition and delivery was also very well prepared. Few detailes we were uoset at the time of delivery but Tom took care of that very well.
Thank you.
29 April 2026
Unprompted review
Dealing with a salesman who was…
Dealing with a salesman who was helpful, whistle not being pushy, made the deal easy.
Adam Wharmby, has a good knowledge on his product, and explained the whole process to me.
3 May 2026
Unprompted review
Reply from Chorley Group
Dear Roderick,
Thank you for your fantastic review! We’re so pleased to hear that Adam provided such a helpful and relaxed experience, without any pressure, and made the whole process easy for you.
It’s great to know his product knowledge and clear explanation of the process helped you feel confident throughout your purchase.
We’ll be sure to pass your kind words on to Adam.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
MG HS Trophy clutch failed
Clutch burned out on M6 motorway no warning only 4000 on the clock 7 months old ,having been towed in to Mg Chorley by RAC was told no chance of a curtesy car and someone will have a look at mine next week they did seven days later and told me it was my fault as i must have been riding the clutch as i have been driving over 50 years without a problem and owned lots of cars with this being the first car i have owned to burn out a clutch they are refusing to repair under warranty online says HS clutch failures are relativly commonoften involving failure of premature clutch lever,release bearing and worn clutch plates i have owned 2 other mgs and do not expect to be treated like this
29 April 2026
Unprompted review
Reply from Chorley Group
Hi Paul,
Thank you for taking the time to share your feedback, and I’m very sorry to hear about the experience you’ve had with your MG HS Trophy.
We appreciate how stressful and frustrating a breakdown like this is, especially given the low mileage and age of the vehicle. Our service team have reviewed the situation and, as you’ve mentioned, Stuart has already been in contact to explain the current position and next steps.
At this stage, we are continuing to liaise with MG on your behalf regarding potential warranty support, however any inspection and diagnosis does need to be completed in line with manufacturer warranty procedures before a final decision can be made.
I do understand your concerns regarding the diagnosis and outcome so far, and I’m sorry that this has not met your expectations. Please be assured the team are still actively working on this with MG to try and reach a resolution.
If you would like to discuss anything further, or if there’s anything additional you feel we should be aware of, please feel free to contact us directly.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
It was so enjoyable and easy to deal…
It was so enjoyable and easy to deal with, Megan was an absolute star
2 May 2026
Unprompted review
Reply from Chorley Group
Dear Nigel,
Thank you for your lovely review! We’re so pleased to hear you had such an enjoyable and easy experience.
Megan will be delighted to hear she made such a great impression — we’ll be sure to pass your kind words on to her.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Simon was so helpful
Simon was so helpful, answered all our questions.Can'twait to pick up the car on Saturday.Thankyou 😀
2 May 2026
Unprompted review
Reply from Chorley Group
Dear Sarah,
Thank you for your fantastic review! We’re so pleased to hear Simon was able to help and answer all your questions.
How exciting — not long to go until Saturday! We hope you love your new car.
We’ll be sure to pass your kind words on to Simon.
If we can help with anything in the meantime, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Helpfull and polite staff
Helpfull and polite staff. Listened to my needs/wants and advised accordingly. Explained the extras without being pushy.
15 April 2026
Unprompted review
Reply from Chorley Group
Dear Al,
Thank you for your lovely review! We’re really pleased to hear our team were helpful and polite, and took the time to listen to your needs while offering clear advice without any pressure.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
New car purchase was handled very…
New car purchase was handled very efficiently with friendly helpful sales staff.I didn't feel pressurised and the whole experience was positive
Thank you
1 May 2026
Unprompted review
Reply from Chorley Group
Dear Mr. Green,
Thank you for your great review! We’re delighted to hear your new car purchase was handled efficiently and that our team were friendly and helpful throughout.
It’s especially nice to know you felt no pressure and had a positive experience — exactly what we aim for.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Pleasant atmosphere and a professional…
Pleasant atmosphere and a professional and personal attention given by salesman.
1 May 2026
Unprompted review
Reply from Chorley Group
Dear Tim,
Thank you for your kind review! We’re so pleased to hear you enjoyed the atmosphere and received professional, personal attention from our team.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great service from Andy McDonald
Great service from Andy McDonald. Very friendly and approachable and sorted my purchase out very efficiently.
Thank you
27 April 2026
Unprompted review
Reply from Chorley Group
Dear Victoria,
Thank you for your lovely review! We’re so pleased to hear that Andy provided such friendly and efficient service while sorting your purchase.
We’ll be sure to pass your kind words on to him — it will mean a lot.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Everyone I contacted was friendly and…
Everyone I contacted was friendly and helpful.
Adam was great looking after us when buying a used Tiguan. Loving our new set of wheels with all it gadgets and tech.
Thank you.
25 April 2026
Unprompted review
Friendly car salesroom
Friendly and efficent organisation. Well organised for my inspection of the used car. No problems at all. Brilliant.
27 April 2026
Unprompted review
Dawid guided us through our latest…
Dawid guided us through our latest purchase, and was helpful, friendly and knowledgeable. We are more than happy with the deal we got - our first electric Citroen - it won't be the last.
27 April 2026
Unprompted review
Reply from Chorley Group
Dear John,
Thank you for your fantastic review.
I’m delighted to hear Dawid provided such helpful, friendly, and knowledgeable support throughout your purchase.
Congratulations on your first electric Citroën—great choice! I’m sure it won’t be your last.
I’ll be sure to pass your kind feedback on to Dawid.
We truly appreciate your support, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great service
I dealt with Brodie at The Chorley Group. He was brilliant. There were a few issues which he sorted out alongside Rachel. Great customer service and would highly recommend.
23 April 2026
Unprompted review
Reply from Chorley Group
Dear Chris,
Thank you for your great review.
I’m really pleased to hear that Brodie looked after you so well and that both he and Rachel were able to resolve any issues quickly for you.
It’s great to know you received such strong customer service throughout.
I’ll be sure to pass your kind feedback on to them.
We truly appreciate your recommendation, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great service
Picked up my new car on Friday. The service from start to finish from Will at Wigan Peugeot was brilliant. Everything was explained clearly and it was not pressurised. He was always available to answer any questions I had and replied promptly. I’m so happy with my new car and the service I received, I would definitely recommend.
24 April 2026
Unprompted review
I’ve had a brilliant service throughout…
I’ve had a brilliant service throughout the whole experience, I first dealt with Andy (Andrew) and from the get go he was helpful, professional and was able to answer or help in any way he could, then when dealing with the last little bits we had a trainee called Oliver, and he was fantastic too, we never felt like we were pressured into anything, he was helpful. We had a good laugh and we left with our new vehicle feeling great. I really would recommend this company and these two men in particular. I’ve all in all had amazing experience, thank you all so much!
25 April 2026
Unprompted review
Reply from Chorley Group
Dear Shannon,
Thank you for your fantastic and detailed review.
I’m delighted to hear you had such a brilliant experience from start to finish and that both Andy and Oliver provided helpful, professional, and friendly support throughout.
It’s great to know you felt at ease with no pressure and were able to enjoy the process—along with a few laughs too!
I’ll be sure to pass your kind feedback on to both of them.
We truly appreciate your recommendation, and we hope you enjoy your new vehicle.
If there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Pleasant and stress free way to…
Pleasant and stress free way to purchase my car. The salesperson Sean was pleasant and respectful and made the Process relatively stress free. The car was in fabulous condition and hopefully will prove a very good purchase. There was no hard sell of products they offer alongside the car which can be quite irritating but he did point out my options. My wife and I both have a car supplied by Chorley Group MG now so that says it all.
25 April 2026
Unprompted review
Reply from Chorley Group
Dear Victor,
Thank you for your fantastic review.
I’m really pleased to hear you had a pleasant and stress-free experience and that Sean provided respectful and helpful support throughout.
It’s great to know you were happy with the condition of the car and appreciated the no-pressure approach while still being informed of your options.
It means a lot that both you and your wife now have vehicles from Chorley Group MG—thank you for your continued support.
I’ll be sure to pass your kind feedback on to Sean.
If there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great experience start to finish
Great experience start to finish. No hard sales pitch, just friendly and informative. Worth the 2 hour drive. Thanks Andy and Oliver
24 April 2026
Unprompted review
Reply from Chorley Group
Dear Smiths,
Thank you for your great review.
I’m really pleased to hear you had such a positive experience from start to finish and that Andy and Oliver made everything friendly, informative, and pressure-free.
It’s fantastic to know it was worth the 2-hour drive!
I’ll be sure to pass your kind feedback on to them.
We truly appreciate your support, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Sales person was ready for me when I…
Sales person was ready for me when I arrived ….no waiting. I was shown patience, support and understanding of my requirements. I did not feel pressurised but ended up choosing a car which I hope will fit my needs. Lovely !!!
22 April 2026
Unprompted review
Reply from Chorley Group
Dear Naomi,
Thank you for your lovely review.
I’m really pleased to hear you felt welcomed and well looked after from the moment you arrived, and that the team provided patience, support, and understanding throughout.
It’s great to know you felt no pressure and were able to choose a car that suits your needs.
We truly appreciate your support, and if there’s anything you need moving forward, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I would do it again with Nissan…
I would do it again with Nissan Chorley, Wigan. The team was fantastic and very welcoming. Adam was guiding us all the way and made our purchase run smoothly and professional.
21 April 2026
Unprompted review
Reply from Chorley Group
Dear Linda,
Thank you for your fantastic review.
I’m delighted to hear you had such a positive experience with our Wigan team and that Adam guided you through the process so smoothly and professionally.
It’s great to know you felt welcomed throughout—this is exactly the experience we aim to provide.
I’ll be sure to pass your kind feedback on to Adam and the team.
We truly appreciate your support, and we’d love to welcome you back again in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
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