Dealt with many car dealers over the decades, these guys are a step up, no stress or pressure just 100% honest approach, made a refreshing change. I dealt with Sean Black, he was a total pro and did... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We recently bought a Citroen C4 Spacetourer from Citroen Blackpool after having looked at other cars before reaching our decision. David Gore dealt with us throughout whilst we asked endless questions... See more
Company replied
I've been a customer of citreon, Amy Johnson way Blackpool for over 11years now and the staff have always been professional, very helpful & extremely supportive, would highly recommend... But... See more
Company replied
This was our first experience of the Chorley Group Blackpool. We introduced ourselves to Sean Black who picked up on every small detail we mentioned .Sean made the whole experience a pleasure he is a... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Repair and Maintenance
- Motor Vehicle Dealer
- Nissan Dealer
- Used Car Dealer
Written by the company
Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
chorleygroup.co.uk Details
Written by the company
Contact info
Amy Johnson Way 4, FY4 2RP, Blackpool, England, United Kingdom
- 01253 208852
4.7
Excellent
120 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best I have ever dealt with
Dealt with many car dealers over the decades, these guys are a step up, no stress or pressure just 100% honest approach, made a refreshing change.
I dealt with Sean Black, he was a total pro and did the group proud, he was assisted with the handover by Jack who was equally as professional.
Just an overall good experience AAA+
5 June 2026
Unprompted review
Found the car via cazoo
Found the car via cazoo. Made an enquiry on the Sunday. Had brilliant communication and reassurance from John all week. We travelled from Birmingham on the Saturday and drove away the same day
Thank you for all your help John.
18 April 2026
Unprompted review
Reply from Chorley Group - Blackpool Citroen
Dear Natalie,
Thank you for your fantastic review.
I’m delighted to hear that John provided brilliant communication and reassurance throughout, making the whole process smooth for you.
It’s great to know everything came together so quickly and that you were able to drive away the same day after travelling from Birmingham.
I’ll be sure to pass your kind feedback on to John.
We truly appreciate your support, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Sim was a delight to deal with and it…
Sim was a delight to deal with and it was an excellent experience in spite of living 4 hours away, he gave me full details of the vehicle so that on collection it surpassed my expectations. Thank you Sim
10 April 2026
Unprompted review
Reply from Chorley Group - Blackpool Citroen
Dear Simon,
Thank you for your fantastic review.
I’m delighted to hear that Sim was a pleasure to deal with and that your experience was such a positive one, especially given the distance involved. It’s great to know the information provided beforehand meant the vehicle exceeded your expectations on collection.
I’ll be sure to pass your kind feedback on to Sim.
We really appreciate your support, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Fantastic service
This was our first experience of the Chorley Group Blackpool. We introduced ourselves to Sean Black who picked up on every small detail we mentioned .Sean made the whole experience a pleasure he is a true professional and great to work with . our experience was second to none
28 March 2026
Unprompted review
Reply from Chorley Group - Blackpool Citroen
Dear William,
Thank you for your wonderful review.
I’m delighted to hear that your first experience with Chorley Group Blackpool was such a positive one. It’s great to know Sean picked up on every detail and made the whole process a pleasure for you—he’s a real asset to the team.
I’ll be sure to pass your kind feedback on to him.
We really appreciate your support and hope to see you again in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
A great sales executive
Grace Dodd our sales executive gave us all the information we needed to know about all the features with the car. The sale was smooth and we have the confidence that if a new questions pop up we can contact Grace for prompt attention.
31 March 2026
Unprompted review
Reply from Chorley Group - Blackpool Citroen
Dear John,
Thank you for your lovely review.
I’m so pleased to hear that Grace provided you with all the information you needed and made the whole process smooth and straightforward. It’s great to know you feel confident reaching out with any questions—that ongoing support is really important to us.
I’ll be sure to pass your kind comments on to Grace.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Chorley group Citroen Blackpool .I had…
Chorley group Citroen Blackpool .I had my car serviced 17th and I unfortunately didn't have time to wash my car prior to dropping off ..to my amazement I picked up my car was not only serviced correctly but they even washed and polished it I can not tell you how much I appreciate this act of kindness they go up and about whenever they do any work .they truly are one of the BEST car companies I deal with and would change THANKYOU .I FORGET THE MERCHANICS NAME WHO DID MY CAR. But I really do appreciate it
17 February 2026
Unprompted review
Reply from Chorley Group - Blackpool Citroen
Dear Paul,
Thank you so much for your fantastic review.
We’re absolutely delighted to hear how pleased you were with your recent service visit to Chorley Group Citroën Blackpool. It’s wonderful to know that the team not only looked after your car mechanically, but also went the extra mile to return it washed and polished — those little touches really do make a difference.
Your kind words about the team mean a great deal, and I’ll be sure to share your feedback with our service department. Even if we don’t know the technician’s name, they’ll all appreciate knowing their efforts were noticed.
Thank you again for your continued support — it’s truly valued.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
AMAZING COMPANY!
What can I say about these guys?! 5 stars is not enough! They have been absolutely incredible from start to finish. Constantly in touch and always there to hand to answer and questions I had. They have gone above and beyond for me and I can’t thank them enough. I’m so happy with my new vehicle! Highly recommend the Chorley Group!
3 February 2026
Unprompted review
Reply from Chorley Group - Blackpool Citroen
Dear Carly,
Wow — thank you so much! ⭐⭐⭐⭐⭐
We absolutely love reading feedback like this. It’s fantastic to hear the team looked after you every step of the way and made the whole process such a positive experience. Going above and beyond is exactly what we aim for, so knowing you’re thrilled with your new vehicle really makes our day.
Thank you for the recommendation and for choosing Chorley Group — enjoy every mile!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I've been a customer of citreon
I've been a customer of citreon, Amy Johnson way Blackpool for over 11years now and the staff have always been professional, very helpful & extremely supportive, would highly recommend...
But more recently i would like to especially give a massive thank you for your time, support & help to Craig the manager, Sean Black, Reece, jack & Sim for going above & behond with your help, patience & expertise ..
THANK YOU.. I wouldn't go anywhere else .. Jayne Timmins X
19 November 2025
Unprompted review
Reply from Chorley Group - Blackpool Citroen
Hi Jayne,
Thank you so much for such a heartfelt review — it truly means the world to us! Knowing you’ve trusted our Blackpool Citroën team for over 11 years is the biggest compliment we could ask for.
Craig, Sean, Reece, Jack and Sim will be absolutely thrilled to hear your kind words. They work incredibly hard to look after our customers, so your appreciation will make their day!
Thank you again for your loyalty and lovely message — we’re proud to be your go-to dealership, and we’re always here whenever you need us.
Warmest Regards,
Nicole Butcher
Client Services Manager
Chorley Group
New Mini!!
After finding the vehicle online I enquired and was contacted by Sim who has been so helpful the last few days. Nothing was too much trouble and communication has always been efficient, even sending me videos of the car inside and out and organising the car to be delivered to my home address in a really short time frame. Super friendly and helpful would 100% recommend Chorley Group & Sim Singh!
21 November 2025
Unprompted review
Reply from Chorley Group - Blackpool Citroen
Thank you so much for your fantastic review! We’re delighted to hear that Sim made everything smooth and stress-free for you — from the first enquiry right through to arranging delivery. He’ll be over the moon to know his videos, updates, and support made such a difference!
We really appreciate the recommendation, and we hope you absolutely love your new car. If you need anything at all, we’re only ever a message or call away.
Best Wishes,
Nicole Butcher
Client Services Manager
Chorley Group
What a choice!!
A useful experience and selected my new car with no problem despite the huge choice of cars! Friendly staff who were very helpful.
6 November 2025
Unprompted review
Reply from Chorley Group - Blackpool Citroen
Thank you so much for your lovely feedback! We’re thrilled to hear you enjoyed the experience — even with our mountain of cars to choose from!
It’s great to know the team helped make things easy and that you found the perfect new car without any hassle.
If you ever need anything in the future, we’re always here and happy to help. Enjoy every mile in your new car!
Best Wishes,
Nicole Butcher
Client Services Manager
Chorley Group
I found Rebecca very approachable and…
I found Rebecca very approachable and charming. She knows her stuff and helped me with the fiances loads, a very nice lady. Thankyou Rebecca.
27 October 2025
Unprompted review
Reply from Chorley Group - Blackpool Citroen
Thank you so much for your lovely review! We’re so pleased to hear that Rebecca was able to make the process so smooth and enjoyable for you — she’ll be thrilled to know her help made such a difference.
We really appreciate you taking the time to share your experience, and hope you’re loving your new car! 🚗✨
Best Wishes,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent customer service
Our sales advisor Brodie was excellent. He kept us up to date with the whole process without being pushy. (I’ve no time for pushy sales people). He was thorough, knowledgable and very pleasant. We would highly recommend Chorley group to others.
18 October 2025
Unprompted review
Reply from Chorley Group - Blackpool Citroen
Thank you so much for your lovely review! We’re so pleased to hear that Brodie made the experience smooth and enjoyable for you — he’ll be thrilled to know his efforts were appreciated.
It’s great to hear you felt informed and never pressured; that’s exactly the experience we aim to deliver for every customer. Thank you again for your kind recommendation — we really do appreciate it!
Wishing you lots of happy miles ahead in your new car! 🚗✨
Warm Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Car sales
Found the whole experience very exceptional every question was clearly answered hospitality was great and the handover was very smooth couldn't have asked for a better sales person. Sean was very good at anticipating our various queries and explained everything clearly well pleased.
12 October 2025
Unprompted review
Reply from Chorley Group - Blackpool Citroen
Thank you so much for your wonderful feedback — what a lovely message to receive! We’re absolutely delighted to hear that you had such a great experience and that Sean looked after you so well.
We’ll be sure to pass your kind words on to him and the team — they’ll be thrilled to know their efforts made such a positive impression.
We hope you’re loving your new car, and if you ever need any assistance in the future, please don’t hesitate to get in touch — we’re always happy to help.
Warm Regards,
Nicole Butcher
Client Services Manager
Chorley Group
If it wasn’t for my mum I wouldn’t have…
If it wasn’t for my mum I wouldn’t have found this car let’s start there haha! I was searching high and low for the right car right price right mileage colour and spec with a couple of extra must and must nots. I did my shopping around on the web as we all do when searching for a car, reached out to a few other dealerships and got the usual half hearted responses, people who couldn’t tell you the truth and people who believed they were gods gift to that enquiry. I was on the verge of giving up especially the day before finding this one when I tried to get to speak to a salesman at another dealer group when I kept being told I have to speak to a receptionist or head office to ask about a car.. anyway I rolled the dice one more time and I was close to loosing when told someone was coming for a test drive on what is now my new car.. however Sean from the initial enquiry to his cheerful voice on the citnow video and promising me the things I were concerned about weren’t present like smell of smoke etc. kept dropping subtle hints about reserving the car for £99 as you’d expect but I didn’t mind it and it kept playing on my mind all day to the point I messaged him later on asking how the test drive went and when he basically said they didn’t buy it there and then I was over the moon. That night the £99 deposit was put in the car all the bits he mentioned of the little imperfections were dealt with and everything he said he was doing was done, don’t get that much these days! From an ex salesman myself also working for the brand not the Chorley group but Citroen I knew the cars, Sean reminded me a bit of myself and he may not forgive me for saying this but it felt like I was buying a car off my dad made it easy as it could be and also I’ve never bought a car without seeing it in person but I trusted him and he delivered! Thanks again Sean and the Chorley group you may have a customer for a long time with me. No doubt I’ll be in touch in a couple of years for a change! P.s. my cup turned up empty was expecting a brew to be thrown in😅
30 September 2025
Unprompted review
Reply from Chorley Group - Blackpool Citroen
Thank you so much for taking the time to share your experience — we absolutely loved reading it! It’s brilliant to hear how Sean made the process so smooth and trustworthy, from the initial enquiry right through to getting your new car. We’re thrilled you felt looked after every step of the way — that’s exactly the experience we aim to give every customer.
We’ll make sure Sean sees your kind words (and we’ll make a note about that cup next time 😅). Enjoy your new car, and we look forward to seeing you again in a couple of years!
Warm Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Recently purchased my Peugeot 3008.sim…
Recently purchased my Peugeot 3008.sim the salesman was very professional and helpful, the after sales was excellent, a few little problems with the car were quickly and professionally dealt with by Craig who provided us with a car whilst the small problems were being resolved. Overall,an excellent and professional service.
30 September 2025
Unprompted review
Reply from Chorley Group - Blackpool Citroen
Thank you so much for your wonderful feedback! We’re delighted to hear that Sim and Craig provided such a professional and helpful experience, and that everything was resolved quickly and smoothly. Enjoy your new Peugeot 3008, and we look forward to assisting you again in the future! 🚗✨
Warm Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent customer service from…
Excellent customer service from Sean.Went on a VIP day and received extra amount off my car from the tombola.Sean covered all details about the car and we found it much better that we could test drive the car ourselves with no pressure.Our Seat Arona was ideal for what we now require.Slight mark and poor windscreens wipers were quickly addressed.Fully appreciate the all round effect of the staff members.
Would definitely return.
17 September 2025
Unprompted review
Reply from Chorley Group - Blackpool Citroen
Thank you so much for your lovely review! We’re delighted to hear you enjoyed the VIP Day and that Sean was able to make the experience smooth and pressure-free for you. It’s great to know the SEAT Arona is the perfect fit for your needs, and that our team could quickly sort out those little details for you.
We really appreciate your kind words about the all-round service from our staff – feedback like this means a lot. We’ll be sure to pass your comments on to Sean and the team.
We look forward to welcoming you back again in the future!
Warm Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent
From finding my car on the website to going into the showroom my experience could not have been better.
I was looked after by Shaun who showed me the car I told him I'd seen and explained the make and model in great detail and when I decided to buy he took care of al the details for me. altogether a pleasant and stress free experience, thank you Shaun.
3 September 2025
Unprompted review
Reply from Chorley Group - Blackpool Citroen
Dear Charlie,
Thank you so much for your excellent review! We’re delighted to hear that Shaun made your experience smooth, stress-free, and enjoyable from start to finish. We’ll be sure to pass along your kind words to him. Wishing you many happy miles in your new car, and we look forward to welcoming you back in the future!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Jack was excellent from start to…
Jack was excellent from start to finish. He was knowledgeable about the car, friendly, pleasant demeanour. A credit to your company.
11 September 2025
Unprompted review
Reply from Chorley Group - Blackpool Citroen
Dear Suzanne,
Thank you for your wonderful feedback! We’re so pleased to hear that Jack’s knowledge, friendly approach, and professionalism made such a positive impression. He’s truly a credit to the team, and we’ll be sure to share your kind words with him. Wishing you many happy miles in your new car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent service
Very nice showroom and we received excellent service and were expertly advised and helped by Sim Singh, who made the whole process stress-free. A great all-round experience.
26 August 2025
Unprompted review
Reply from Chorley Group - Blackpool Citroen
Thank you so much for your kind words! We’re delighted to hear you enjoyed your experience in our showroom and that Sim made everything stress-free for you. Wishing you many happy miles in your new car!" 🚗✨
Warm Regards,
Nicole Butcher
Client Services Manager
Chorley Group
No Customer Parking !
What a joke this place is. Went to view a new car with intentions of ordering. Not one customer parking spot was available. Drove round and round and can’t even park outside the dealership as there are double yellow lines. How do they hope to sell cars when you can’t even park up at their site ! Went to stellantis in Preston and was able to park and found the place brilliant with helpful staff available.
10 July 2025
Unprompted review
Reply from Chorley Group - Blackpool Citroen
Thank you for taking the time to share your feedback. I’m really sorry to hear you had trouble parking—it’s completely understandable how frustrating that must have been.
I do appreciate you bringing this to our attention, and I’ll make sure your comments are passed along. I’m genuinely sorry we didn’t make things easier for you on the day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.