Choice Funeral Plans Reviews 

934
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 426 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being extremely helpful, professional, and respectful during difficult emotional moments. Many reviewers mention that staff members take ample time to answer all questions thoroughly without making anyone feel rushed. People note that the overall service process is wonderfully straightforward, clearly explained, and takes away much unnecessary stress. Consumers also appreciate the transparent pricing structures and the practical ability to customize arrangements to suit individual preferences. Buyers feel fully supported and reassured knowing their funeral plans are handled capably and with genuine compassionate care.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, respectful, and considerate... See more

Service

Reviewers highlight positive aspects of service, frequently describing the support as helpful, considerate,... See more

User experience

Users describe positive interactions with user experience, highlighting how helpful representatives put them... See more

Customer service

Consumers find customer service to be positive, frequently noting that helpful and friendly representatives... See more

Price

Customers consistently note positive experiences with price, highlighting that plans are cheaper and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wombwell branch managed my late wife's funeral with dignity and respect two years ago. So was a no brainer when it came to sorting my funeral plan. Staff gave all relative information Were not p... See more

Rated 5 out of 5 stars

We Chose Pink’s Funeral Walingham (Choices) because we had used them before for my farther and also we have made a plan for my mother when it’s needed. As the service was so good and the lady was so h... See more

Company replied

Rated 5 out of 5 stars

After deciding to proceed with a Choice Funeral Plan for my elderly mother, I spoke with Hayley on the phone who was so thoughtful and helpful while guiding me through the whole process. We develop... See more

Company replied

Rated 5 out of 5 stars

Jodi Thompson, the young lady who dealt with us at F Curtis and Son's in Warminster was absolutely lovely, very professional, knowledgeable and helpful. All of our questions were answered and we did... See more

Company replied


Company details

  1. Funeral Insurance Company
  2. also in
  3. Funeral Director

Written by the company

Our Funeral Plans enable you to prepay for certain elements of your funeral in advance and fix the cost of Funeral Director Services, protecting you from the risk of these rising. Choice Funeral Plans can be purchased direct, or they can be purchased in funeral homes which are operated by the Funeral Partners Group. Funeral Partners is a network of Funeral Directors throughout the UK, most of which are well-established local firms. Some of our businesses have been around for over 300 years.

A plan to suit you

Written by the company

Our Funeral Plan allows you to make arrangements for your funeral, which may protect your loved ones from uncertainty about your final wishes and risks of rising costs for these services.

Contact info

4.9

Excellent

TrustScore 5 out of 5

934 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(934)

401 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Ellen

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that you had a positive and easy process purchasing a plan with us.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Jane

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that Kerry was able to give you the support you needed.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Everything explained very clearly and…

Everything explained very clearly and quite happy with result

12 September 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear David

Thank you so much for taking the time to leave us a 5 star review.

We are glad to hear that everything was clearly explained to you by our staff.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Peace of mind

Professional yet sympathetic to my requirements.Not pushy just wanted to provide everything I wanted.A very pleasant visit from Georgina.

26 August 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that Georgina was able to provide caring and supportive service.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

simplified way to go about arrangements…

simplified way to go about arrangements easy to understand way it will work very nice lady explained everything for both my wife and myself

1 September 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Josephine

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that you had a positive and easy process purchasing a plan with us.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 4 out of 5 stars

I was introduced to your company by our…

I was introduced to your company by our local undertaker whose reputation is highly regarded. Their representative guided me through the procedures with sensitivity w high I admired. Great praise to Ashley of Chadwick’s.

18 August 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Brian

Thank you so much for taking the time to leave us a review.

We’re pleased to know that you had a positive experience with Howard Chadwick Funeral Service and we are so glad that you were impressed by the service you received from Ashley.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Katrina at huddersfield funeral home…

Katrina at huddersfield funeral home talked us through everything with sincerity and calmness

13 August 2026
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Reply from Choice Funeral Plans

Dear Julie

Thank you so much for taking the time to leave us a 5 star review.

We’re pleased to know that you had a positive experience with Huddersfield Funeral Home and that you were impressed by the service you received from Katrina.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Pink’s funeral Plan…

We Chose Pink’s Funeral Walingham (Choices) because we had used them before for my farther and also we have made a plan for my mother when it’s needed. As the service was so good and the lady was so helpful and friendly, helped us with the forms, made it so easy. Would definitely recommend them.

19 August 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear David

Thank you so much for taking the time to leave us a 5 star review.

We’re pleased to know that you had a positive experience with Pinks Funeral Directors and that your experience with our team was straightforward and that you felt supported throughout the process.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Excellent service and really helpful

Excellent service and really helpful

10 August 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Patricia

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

First class service

The service I received when I took out a funeral was excellent.
Things were explained clearly and the member of staff,Nicky, was help personified
Wilf Ashburn

3 September 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Wilf

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that Nicky was able to provide caring and supportive service.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

The staff where very friendly and caring

The staff where very friendly and caring

22 September 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Sally

Thank you so much for taking the time to leave us a 5 star review.

We are so glad that you were impressed by the service you received from our team.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Recommended funeral directors

When we contacted Doves funeral directors in Orpington we were impressed with the sincerity of the conversation.
Upon our visit to their premises we met Karen who helped us with our choice of plans and was kind and considerate and showed empathy throughout.
We highly recommend this company and especially Karen Colman the arranger at Orpington branch

21 August 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Wendy

Thank you so much for taking the time to leave us a 5 star review.

We’re pleased to know that you had a positive experience with Doves Funeral Directors and that Karen was able to give you the support you needed.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 4 out of 5 stars

I have a plan that I wanted and very…

I have a plan that I wanted and very easy to do

7 August 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Colin

Thank you so much for taking the time to leave us a review.

We are pleased to hear that you had a positive and easy process purchasing a plan with us.

If there is anything specific you feel we could improve upon, please do not hesitate to let us know.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

I chose your funeral plan ,because it…

I chose your funeral plan ,because it is exactly what I wanted.and the cheapest.

22 September 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear James

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

very respectful.to our wishes.

We went to our local funeral director, they sorted it all out, very professional, and respectful..

4 September 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Linda

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Easy

Easy, nice friendly people, good communication.

1 September 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear John

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that our team were able to provide caring and supportive service.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Earls funeral services are very helpful and considerate

Have used Earls funeral services in the past and always found them to be very helpful and considerate. They were very respectful of my wishes and explained everything in detail without any pressure. Would thoroughly recommend

10 August 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Linda

Thank you so much for taking the time to leave us a 5 star review.

We’re pleased to know that you had a positive experience with Earl & Co Funeral Directors.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Lilian at James Brown Funeral Directors was a true caring professional

The woman Lilianat James Brown Funeral Directors, Rosepark, Dundonald, was an absolutely amazing helpful person . . . She made everything very straightforward for me . . . A wonderful, friendly, helpful, and caring lady . . . A professional with people indeed !!!

13 August 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear William

Thank you so much for taking the time to leave us a 5 star review.

We’re pleased to know that you had a positive experience with James Brown & Sons Funeral Directors and that you were impressed by the service you received from Lilian.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Staff member was so nice and helpful

Staff member was so nice and helpful.not sure of the date query last month in stratford on avon.

18 August 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Marianne

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

The staff were absolutely great in…

The staff were absolutely great in helping me navigate my options for this funeral plan. I would highly recommend Chris White Funeral Directors in Wilton, nothing is too much trouble.

11 August 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Susan

Thank you so much for taking the time to leave us a 5 star review.

We’re pleased to know that you had a positive experience with Chris White Funeral Directors.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

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