Ordered their top end fancy Easter egg. First delivery arrived smashed to pieces. Second arrived in a similar state and with a small hole in the egg box. The packaging was fairly substantial on... See more
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Based on these reviews
My wife purchased the assorted Easter Chocolate Hamper Bag for me and what was sent/ received was not what was ordered. They swapped out the key elements -being the dinosaur & honeycomb eggs... See more
Bought 4 Easter eggs for delivery. Unfortunately one box was squashed and sad looking. I messaged customer services - nothing. I got an email from them a few days later asking for a review, and reques... See more
At least the chocolate had a good flavour . Very expensive egg so poorly packaged that it arrived in pieces ! A few bits of polystyrene around egg is totally insufficient and unexpected at this price... See more
Been buying on and off from this company since 2002. Bought for several occasions and each time did not fail to amaze and delight. Prompt speedy delivery in non plastic packaging, ethical beautifu... See more
I wanted something tasty and different as a thank you gift.Living in Northern Ireland I am always concerned about postage issues butIi am glad to say my order arrived in good time. My only gripe wo... See more
Many years ago, I went on a chocolate making course. I remembered chococo staff were involved in the teaching. I haven’t bought them for sometime but thought I needed a January boost. I went for the... See more
I placed an order and it was dispatched the next day😊 great quality chocolate and I love that they are an independent business that sell vegan chocolate! Would order from them again and highly recomm... See more
We always visit Chococo every time we go to Exeter. Its our little family treat at the end of a day's shopping. A lovely oasis of calm and chocolate! The hot chocolates are lovely, 80% for the grown u... See more
I use this company for presents to my daughters. They tell me that these are the best chocolates around. Nice shop in Exeter. Good online sales service. When I have messed up on delivery details they... See more
Best chocolates we’ve ever had. Every time we get chocolates from anywhere else, they are always poor by comparison.
Absolutely delicious chocolate very creamy and not too sweet So much choice and variety I love chocococo
I love chococo. The chocolates are superb, and the love and care for the craft of the owners really shine through the entire place. More please!
Wow, amazing! Fantastic chocolates, beautifully packaged, delivered quickly. Thank you!
Had the best experience in the Stratford Westfield branch. We were initially greeted by Claire who went above and beyond and listened to my brothers eating difficulties. It was very interesting to... See more
Vegan chocolates were lovely :) interesting flavours and presentation.
I absolutely loved Chococo! It was such a lovely treat to enjoy after breaking my fast — the quality and taste of the chocolates were exceptional. I really appreciated being able to select my indivi... See more
ordered 2 easter eggs , unfortunately ome arrived broken. Messaged customer service and received a very prompt and helpful reply from Lewis. Upon sending photo of damaged egg Lewis assured me that thi... See more
I bought the advent chocolate tube. I don't know why I anticipated lovely, creamy chocolate discs that filled the circumference of the tube. Instead I got 24 tiny, Christmas shapes of very poor qualit... See more
Have been buying from Chococo for several years now as I think their product is wonderful . Ordered this year again despite poor service in previous years . I paid for next day delivery on Monday as I... See more
We have ordered Easter eggs from Chococo for many years now. Unfortunately for the third year in a row the goods arrived either smashed or with disintegrated honeycomb in the honeycomb Easter egg. We... See more
I ordered an Easter egg on 29th March, today I received a notification that it will arrive on 7th April (at the earliest). I have no other way to now get an Easter egg to the person I am trying to sen... See more
Lovely product, poor customer care. Ordered a Christmas gift hamper as a present for my Dad but it didn’t arrive. I contacted customer services who advised that this was because an error had been ma... See more
Incredibly poor experience - missed delivery date (without communication), when I chased they didn’t even have stock and suggested they’d deliver in a few days. I attempted to call the customer serv... See more
Well, my mum on good faith ordered an egg for her grandson and it said guaranteed delivery for Easter. Her I am Easter Sunday and no egg. Granted it could be down to Royal Mail etc however do not guar... See more
I think if you throw out chocolate rather than eating it, then that is a bad sign. £30 for one of their eggs which looked stunning, but was paper thin and honestly tasted like cheap soapy chocolate.
I emailed yesterday about only receiving one egg and one chocolate bunny. I am missing 5 more and am £70 out of pocket in a cost of living crisis. I am disabled. I cannot afford more eggs and I... See more
Ordered Easter chocolates for my children, with an estimated delivery date of 2 April. The order never arrived in time, leaving them without Easter eggs on the day. I understand delivery dates... See more
Ordered a large box of assorted chocolates for a 60th birthday. I asked for delivery on the 12th August, I ordered well in advance too. Due to the very hot weather the company decided to withhol... See more
Just an awful company, poor service and dirty shop. Overpriced Buy decent chocolates and not these
Ordered a birthday gift box on Friday evening, paid for next day delivery (needed for the Tuesday), receive a tracking update on the Monday that the parcel will arrive Tuesday morning. Parcel doesn't... See more
Absolutely awful experience and terrible customer service! I ordered the fresh (limited shelf-life) chocolates and some brownies on Sunday. The estimated delivery day was Thursday. I allowed for an ex... See more
I had a really disappointing experience with Chococo’s customer service and won’t be ordering again. My order was delayed and then marked as “refused” by the courier, even though I provided the... See more
I have been searching for some excellent fine chocolates since our local chocolateer has had to pause his production. I searched the web and stumbled across chococo. They have received numerous awar... See more
Really beautiful Easter egg, it appeared to be hand crafted and a lot of love had gone into making it. My boyfriend loved the dinosaur theme. The egg did take about a week to come but luckily got here... See more
I ordered two Easter eggs from Chococo after seeing them featured over the last few years and having promoted them through my platform to thousands of people, I decided it was finally time... See more
Company details
Written by the company
Multi award-winning artisan chocolate company based in Dorset since 2002 making truly fresh chocolates by hand using fine origin chocolate and locally sourced seasonal & fresh ingredients including; fresh Dorset cream, fruits, herbs, spices, honey & craft alcohols. We also craft a range of unique edible gifts including studded slabs, clusters & shapes as well as seasonal gifts for Christmas, Valentine's Day & Easter. We also offer a Truly Fresh Chocolate Club with 3, 6 or 12 month subscriptions. You can access our nationwide mail order service online or by telephone if you prefer to speak to a real person. You can also visit our chocolate shops with chocolate cafés in Swanage in Dorset, Winchester in Hampshire and Exeter in Devon.
Contact info
12 Westminster Road, BH20 4SN, Wareham, Dorset, United Kingdom
- 01929 421 777
- info@chococo.co.uk
- chococo.co.uk
3.0
Average
530 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Seen their beautiful Easter eggs…
Seen their beautiful Easter eggs recommended on this morning with starfish and turtles inside so order for my partner as I’m away from home for Easter. When he opened it the egg was smashed to pieces. The packaging was perfectly in tact so I’m guessing it was like that before it was posted. Disappointed since it’s a £15 egg and over a fiver for the postage.
26 March 2024
Unprompted review
Reply from Chococo
Dear Miss Griffin,
As you have ignored the email we sent to you as soon as we spotted this review, I thought I would send it to you again on this platform. If you want to support an indie business, may I suggest you contact the business first about an issue before writing such a negative review and then not ignore the business when they do try to help you!
'Thank you for your recent order for a Milk Chocolate Ocean Egg to be delivered to your partner which arrived yesterday. We were very sorry to see that you posted a review on Trustpilot without getting in touch with us to let us know what had happened and giving us the chance to rectify this for you.
For your partner to have received a broken egg is really sad and clearly disappointing, and certainly not how we want our lovely chocolate to arrive. Please be assured that we don't want any of our customers to be unhappy; it certainly wouldn't have been packed that way, and we'd never knowingly send out damaged chocolates.
We're very sorry that your egg arrived damaged. We have used our plastic-free packaging format for our eggs for a number of years now with only a very small number of damages which are more to do with how the items are handled in transit rather than the fault of the packaging.
We would be happy to send out a replacement egg today via 24h tracked service, or alternatively arrange for a full refund for you, but we would kindly request that you remove the review. There's no need to return the damaged egg; the chocolate is just as delicious despite its less-than-perfect appearance.
Once again, please accept our apologies for the damage sustained and we look forward to hearing from you.'
Very poor quality chocolate Easter…
Very poor quality chocolate Easter eggs. Bad aftertaste
Only bought the eggs because they have been recommended on “This Morning” and others.
I bought 2 for friends and one for myself. I will have to apologise to them.
23 March 2024
Unprompted review
Reply from Chococo
We are sorry to hear that our signature chocolate wasn't to your taste. To reassure you, it is actually very high quality chocolate made exclusively for us from fine cocoa beans grown in Colombia (our 47% milk chocolate) & Ecuador (our 72% dark chocolate) and both have won Great Taste Awards, so are officially delicious. Our milk chocolate contains less sugar than most milk chocolates and our dark is more aromatic than others. All our chocolate is palm oil-free and most are soya-free too (except our Colombia origin white chocolate) and all are 100% traceable from farm to us and are slave-free which is very important to us. We hope that you find chocolate that better suits your palate.
Refuse cash payments
Similar to other comments I have seen on here although having been regular customers for several years, mainly at the Winchester branch, we are now unable to use cash payments. We will not be returning and I'm aware of others who now refuse to buy from them. According to a recent statistic I heard on TV just a few days ago there are still more than 3 million people in the UK (I guess mostly older) who do not have bank cards so how are they expected to pay?
22 September 2023
Unprompted review
Worth the Price
Ordered online, excellent quality chocolate well worth the price.
11 September 2023
Unprompted review
Tasty chocolates
I have been to their cafes on many occassions. They are not cheap, but the chocs (and hot chocolates) are delicious and clearly properly made. I like to get the darker hot chocolates, 80% maybe with some salted caramel. Delicious. And they always add a chocolate on the side. My wife likes to add a scoop of their ice cream in her hot chocolate.
4 September 2023
Unprompted review
Great customer service and quick…
Great customer service and quick delivery, thank you!
25 August 2023
Unprompted review
Awful service at the Winchester…
Awful service at the Winchester branch..they also do no take cash which was very embarrassing..will not return
1 August 2023
Unprompted review
Nice but maybe not worth the price
Biggest let down is that they use royal mail to deliver instead of a delivery company that actually delivers on time. Ordered as an anniversary gift and came 3 days late. Not all of the chocolates are our cup of tea, but there are some really good ones in the selection box. The brownies are super dense and rich... Almost more like fudge than a brownie. Really tasty but you can't eat much in one sitting. Overall I do think they're a little overpriced for what you get, but as a treat or gift they're probably worth it.
7 August 2023
Unprompted review
first class chocolates
Good quality chocolates can be a divisive subject and from some of the reviews i have read its clear to me some people are being picky and others should stick to cadburys,my own experiance with chococo has been brilliant,first class and professional,i am a massive fan,keep up the great work guys.
12 July 2023
Unprompted review
Worth the money - delicious
Wow. Unbelievably good chocolates, some of the best I have ever had. Nice range of flavours and unusual combinations. Ordered online and they turned up well-packaged. Aiming to visit the Winchester store soon!
4 July 2023
Unprompted review
Never again
I have used Chococo before. Their chocolate is alright, not on the same league as Alain Ducasse, Leonidas or Neuhaus, but sort of a hippy Hotel Chocolat.
I had seen they had problems with their deliveries at the time of the mail strikes and that they were seeking a different courier, but I made an error when I bought my Easter egg with them in March 2023, delivered by Royal Mail.
The order was expected to arrive by 4/4/23 but it is now 13/4/23 and it has not arrived. It continues to be living its own Groundhog day experience at a Royal mail centre. The Easter egg was a present so I had to arrange for an alternative gift.
Once Chococo were informed, I found their response uncompromising, saying that they had to work together with their courier and that I would have to wait until after 19/4/23 before they would issue me any sort of refund. This added salt to injury.
Obviously, I will never order from them again as they are not reliable and would rather spend extra money to get worthy customer service.
30 March 2023
Unprompted review
Amazing chocolate and amazing customer service
Most importantly, the chocolate is amazing. Some of the best chocolate I've ever had!
Another thing to mention is that my egg arrived totally smashed up... it must have happened during transit, which was a shame. I got an email asking for feedback, and I just mentioned it to Chococo telling them they may want to speak to the courier... A customer rep got back to me offering a full refund, which I wasn't expecting at all.
Great experience, and will certainly be a returning customer.
5 April 2023
Unprompted review
Avoid total rip off
My husband bought me a £30 Easter egg which when I opened it smashed into a 1000 pieces, it must have left the store like that as the paper wrapping was tight around the product so it didn’t rattle the box. A total waste of money, I would rather have had a cheap whole one from Asda.
7 April 2023
Unprompted review
Unable to pay as debit/credit card…
Unable to pay as debit/credit card option not available
21 March 2023
Unprompted review
Fantastic!
Absolutely delicious chocolates and fantastic customer service!
16 March 2023
Unprompted review
From a chocolate taster
I am a chocolate lover; and I am enjoying trialling some of the best chocolates available. Being a lifetime Dorset resident, I found that I should give Chococo a try. A small trial box didn't really appeal too much but thought I would give them the benefit of doubt and took out a subscription for the large 25 chocolate box. Certainly I can agree the packaging is special (but at what cost) whilst the chocolates have very thin cases and break easily when attempting to remove them from the box (in spite of the warning that the dividers can be removed which rather detracts from the visual appeal). The chocolates themselves were just very average - quite sweet and with too much filling and too little chocolate coating.
But what really let the side down were the 'menu illustrations' which my wife and I found of little use.
I am sorry Chococo, these artisan chocolates are really 'all show and no go' for us.
3 March 2023
Unprompted review
F.A.B.
This review relates to Chococo's Festive Collection, 2022. To echo another reviewer, "Quality, packaging, flavours and presentation spot on". High-quality chocolate, with innovative flavours & distinctive presentation. For example, "Prunes steeped in Pedro Ximenez sherry, blended with dark chocolate" - standout. Who would have thought? Monotonous, this is not!
15 February 2023
Unprompted review
Uninspiring
Box of advent chocolates were well presented, but the chocolates were difficult to extract from the packaging and tastes were strangely uniform and uninspiring, with little resemblance to what was promised.
31 December 2022
Unprompted review
Great
I have bought chocolates from them multiple times mainly as presents and I haven't been disappointed. The chocolate always looks nice, the packaging is environmentally friendly and the taste is great. I'm fussy about chocolate and I really liked the chocolates I've tried from them so far.
18 October 2022
Unprompted review
Got as I gift so yummy
My friend sent me a gin box as a gift, would definitely recommend these chocolates, lovely gift well packaged and tasted so yummy
10 October 2022
Unprompted review
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