Just want to say a big thank you for a fantastic service, its been brilliant from start to finish, i was having trouble initially ordering, but was helped on the phone by brilliant staff, who guid... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So, sugar free sweets and chocolate are expenside compared with ones with sugar, but I've felt justified because its helped me avoid things that dont help my blood sugar levels. I found I was putting... See more
Company replied
Always a pleasure to purchase from Chocobel. Their customer service is by far number one. They respond to emails quickly and are always available to assist if needed. I purchase their Finnish liquoric... See more
Company replied
Delivery was amazingly quick - ordered in the afternoon, delivery arrived next morning! I had requested an email alert for an item that was out of stock, and that came through as soon as it had come b... See more
Company replied
Company details
Written by the company
We are proud to say that we are a market leader/distributor in the UK for choice of Sugar Free, Reduced Sugar, Vegan and Free From products, with our comprehensive selection. This range of products is targeted at: - people with food allergies and intolerances - those who wish to avoid certain ingredients - people who want to lose weight - people making lifestyle choices with respect to food - those who wish to avoid certain ingredients - people who want to lose weight As there are several different types of diabetes, we cannot say that all our products are suitable for all diabetics. All consumers need to consult their doctor or dietician if in any doubt at all.
Contact info
United Kingdom
- chocobel.com
4.5
Excellent
44 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We are small sweet shop in…
We are small sweet shop in Buckinghamshire and in business contact since 2016.we have long satisfying period but in last 2 years I feel stock variety didn't increase and we still using stock catalogue same from first day.i believe things will improve in coming years
23 March 2026
Unprompted review
Reply from chocobel.com
Good morning,
I am sorry to hear that you found our catalogue has not expanded. This is something we are hoping to work on going forward so please do keep checking back.
If there is anything else we can help with please reach out.
Thank you.
Suzanne.
Hard or soft, that is the question ?
I have ordered the Zouts before and are advertised as Hard liqourice but my 2nd order were very soft and not what I expected.
I would have returned them but not worth the hassle.
Still tasty but much prefer the hard version. Might be worth stating this on the product description .
20 February 2026
Unprompted review
Reply from chocobel.com
Good morning,
I am sorry to hear that you were unhappy with the zouts you received. If this does happen again please reach out to our customer service team who will be able to look into this for you.
Thank you.
Suzanne.
Product I ordered was great
Product I ordered was great. It did not show up the first time due to the courier sending it back for some reason. When I emailed their support, they were prompt, refunded my initial delivery fees and sent out the product again right away!
16 February 2026
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us a review.
I am pleased to hear that the customer service team were able to help get your order to you and resolve the delivery issue.
We hope to see you again.
Thank you.
Suzanne.
Very communicative and informative on…
Very communicative and informative on how the process of delivery works for sweets which I appreciated as I had never bought from them before. The items were as described and I shall be a returning customer.
13 February 2026
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us a review.
I am pleased to hear you received good communication regarding your order, and that everything arrived as described.
We hope you visit again soon.
Thank you.
Suzanne.
Have used Chocobel for many years
Have used Chocobel for many years. They have a good range and send the products out quick. Recommended.
6 February 2026
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us a review and for continuing to support us over the years.
We hope to see you again soon.
Thank you again.
Suzanne.
Arrived really quickly and delicious…
Arrived really quickly and delicious mint liquorice chalks. Also much more economical to buy the large tub.
9 February 2026
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us a review.
I am pleased to hear you like the mint liquorice chalk you purchased.
We hope to see you again when you need some more.
Thank you.
Suzanne.
Web site is easy to use and the…
Web site is easy to use and the delivery was very fast
27 January 2026
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us a review.
I am pleased to hear you found the website easy to use and that your order arrived with you quickly.
We hope to see you again soon.
Thank you.
Suzanne.
Good service
I placed an order and followed up with a phone query. The query was dealt with quickly, efficiently and in a friendly manner. Delivery was fast and prices are good. Delivery charges for small orders are high but overall a really nice company to deal with.
26 January 2026
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us feedback.
I am pleased to hear that our customer service team were able to help with your query, and that your order arrived with you quickly.
We hope you visit us again soon.
Thank you.
Suzanne.
Great buy,I am very happy,with my…purchase.
Great buy,I am very happy,with my purchase,lots of sweets,sugar free as well.😀
23 January 2026
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us a review.
I am pleased to hear you enjoyed your sugar-free sweets and the range we can offer.
We hope to see you again soon.
Thank you.
Suzanne.
Simple to use great range and prices
Simple to use great range and prices. Delivery is quick no messing about
21 January 2026
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us a review.
I am pleased to hear your order arrived with you quickly and that you are happy with the range and prices we offer.
We hope to see you again soon.
Thank you.
Suzanne.
Very good chocolate delivered quickly
Very good chocolate delivered quickly. We spent a pleasant afternoon nibbling on a bar or two of the chili/cinnamon/peppercorn while deliberating over our next purchase.
18 January 2026
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us a review.
I am pleased to hear that you were enjoying your chocolate, and hope you can agree on which flavour to try next.
Thank you again.
Suzanne
Fast delivery even over the Xmas…
Fast delivery even over the Xmas period. I love this kind of liquorice and will definitely buy from them again
27 December 2025
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us a review.
I am pleased to hear your order arrived with you quickly despite the busy Christmas schedule.
We look forward to seeing you again.
Thank you.
Suzanne.
Excellent service
As usual, excellent service from ordering to final delivery.
8 January 2026
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us feedback.
I am pleased to hear you were pleased with the service you received from us.
We hope you visit our site again soon.
Kind regards.
Suzanne.
Delivery was amazingly quick
Delivery was amazingly quick - ordered in the afternoon, delivery arrived next morning! I had requested an email alert for an item that was out of stock, and that came through as soon as it had come back in stock. Great, responsive service, no complaints.
9 January 2026
Unprompted review
Reply from chocobel.com
Good afternoon,
Thank you for taking the time to leave us a review.
I am pleased to hear your order arrived with you so quickly and you got your email update as soon as the lines were available.
We hope you visit our site again soon.
Thank you.
Suzanne.
Great
Fast delivery and perfect product and competitive pricing. Website is easy to navigate too.
6 January 2026
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us feedback.
I am pleased to hear your order arrived quickly and that you found our website easy to use.
We hope you visit our site again soon.
Thank you again.
Suzanne.
Great selection of liquorice and sugar…
Great selection of liquorice and sugar free sweets.super fast delivery service,well done, great service and thank you 😊
2 January 2026
Unprompted review
Reply from chocobel.com
Good afternoon,
Thank you for your email.
I am pleased to hear that your liquorice and sugar-free sweets arrived quickly. And that you were happy with the range we have to offer.
I hope you visit us again soon.
Thank you again.
Suzanne.
Excellent selection of sugar free…
Excellent selection of sugar free sweets and fast delivery. *****
30 December 2025
Unprompted review
Reply from chocobel.com
Good afternoon,
Thank you for taking the time to leave us a review.
I am so pleased to hear you were happy with the range of sugar-free sweets we have available on our website.
We hope you visit the site again soon.
Thank you.
Suzanne.
Missing Items
They dispatch goods in good time
Unfortunately 2 Items were missing and 2 days after notification they have not responded other than their warehouse is closed for stocktaking !!
17 December 2025
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us a review.
I am sorry to hear that you were missing two items from your delivery and there was a delay in resolving this for you due to stock.
I can see that this has now been resolved for you and if we can be of any further help please let me know.
Kind regards.
Suzanne.
A great sweetie company!
This was the only company that had the sweets I wanted. And the delivery and communication was absolutely perfect. A great company to deal with.
15 December 2025
Unprompted review
Reply from chocobel.com
Good morning,
Thank you for taking the time to leave us a review.
I am so pleased to hear that you were able to find the sweets that you were looking for and received good communication throughout.
We hope you visit our site again soon.
Kind regards.
Suzanne.
I can honestly say I there is nothing…
I can honestly say I there is nothing to be improved Faultless service very speedy. The price is fantastic compared to others I have bought from. So glad to have found you.
1 December 2025
Unprompted review
Reply from chocobel.com
Good morning,
Thank you so much for taking the time to leave us a review.
I am pleased to hear you have had such a good experience with us and we hope to see you again soon.
Thank you.
Suzanne.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.