Prompt acknowledgment and delivery of the item. Very pleased with the appearance of the bottle BUT I bought this bottle to replace my previous one which seemed to be leaking and this new one seems to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the bottles and have most of the different styles including the cups as some work better for different situations and day to day life. I have only dropped a star because I bought a carabiner... See more
Company replied
Review your couriers. Could have been 5 star if package wasn't left out in the rain all day long. Good job that your layers of packaging protected the bottles ordered but I was left with very soggy bo... See more
Company replied
Lovely “love hearts” coffee cup — absolutely beautiful design. Despite the cream‑coloured lid, lipstick marks don’t transfer and wipe off easily, which is a real plus. I much prefer this older‑sty... See more
Company replied
Company details
Written by the company
Chilly's mission is to accelerate the adoption and everyday use of reusable products. We aim to do this through creating products with the perfect balance of distinctive style and unrivalled performance.
Contact info
London, United Kingdom
- support@chillys.com
- chillys.com
4.2
Great
116K reviews
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Reply from Chilly's
Hi Cathy,
Thank you for taking the time to share your feedback. We’re really sorry to hear that you’re experiencing an issue with your food pot lid.
This isn’t the experience we want for our customers, and we’d really like to look into this further for you. Our team will be reaching out to you directly to check this and help get it resolved as quickly as possible.
Best regards,
Kristine
Lara was exceptional in her service and…
Lara was exceptional in her service and helping solving the issue with my daughters bottle. I´m a long time customer, all my family has chilly´s bottles, because there are great and the customer service superb.
26 March 2026
Unprompted review
Reply from Chilly's
Hi Cris,
Thank you so much for your lovely review! We’re thrilled to hear Lara was able to help and that you’ve had such a great experience with both our bottles and customer service.
It really means a lot to have you and your family as long-time customers 💙
If you ever need anything, we’re always here to help!
All the best,
Julia
Reply from Chilly's
Hi Jack,
Thank you for taking the time to share your feedback. We’re glad to hear you’re happy with the price, but we’re really sorry to hear that your Series 2 Coffee Cup has been leaking.
This isn’t the experience we want for our customers, and we completely understand how frustrating that must be.
Our team will be reaching out to you directly so we can look into this further and help get this resolved for you.
Best regards,
Kristine
The speed of service was exceptional
12 March 2026
Reply from Chilly's
Hello Neil,
Thank you for your kind feedback! We're delighted to hear you found our service exceptionally fast. We really appreciate your support.
Many thanks,
Julia
I recommend it and quick delivery.
3 February 2026
Reply from Chilly's
Hello Houda,
Thank you for your recommendation!
We're so pleased to hear you were happy with the quick delivery. Your support means a lot to us, and we hope to serve you again soon!
Many thanks,
Julia
Another great product & fast efficient…
Another great product & fast efficient service from Chillys - thanks
13 December 2025
Reply from Chilly's
Hello Deb,
Thanks so much for your kind words! We're really glad you’re happy with both the product and the service, it means a lot to us.
We truly appreciate your support and look forward to serving you again soon!
All the best,
Julia
Regrettably Evri failed to deliver on…
Regrettably Evri failed to deliver on three occasions so you may which to review who delivers for you.
11 March 2026
Reply from Chilly's
Hi John,
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience with the delivery, especially after multiple failed attempts. We completely understand how frustrating this must have been.
This isn’t the level of service we want for our customers, and we really appreciate you bringing it to our attention.
Our team will be reaching out to you directly to look into this further and help get this resolved.
Kindest regards,
Kristine
Always good customer service and high…
Always good customer service and high quality products.
3 February 2026
Reply from Chilly's
Hi Sarah,
Thank you for your kind feedback! It’s great to hear you’ve consistently had a positive experience with both our customer service and product quality.
We really appreciate your continued support and you taking the time to share this.
All the best,
Lara
Reply from Chilly's
Hi Anne,
Thank you for your lovely review! We’re so glad to hear your husband is enjoying his bottle.
We really appreciate you choosing us for a gift and hope it continues to be useful for his every day use.
Kind regards,
Lara
Tends to leak.
3 February 2026
Reply from Chilly's
Hi Alistair,
Thank you for taking the time to share your feedback. We’re really sorry to hear that your Series 2 bottle has been leaking.
This isn’t the experience we want for our customers, and we understand how frustrating that can be. We’d really like the opportunity to look into this further for you and see how we can help.
Our team will be reaching out to you directly to check this and get it resolved as quickly as possible.
Kindest regards,
Kristine
Lost order but brilliant customer support
My original order was lost by the courier which was a shame but once I had alerted Chilly's to the issue, the customer service and response was brilliant. The replacement was dispatched really quickly and I was kept updated about the delivery
3 February 2026
Reply from Chilly's
Hi Holly,
Thank you for taking the time to share your experience. We’re very sorry to hear that your original order was lost in transit, but really pleased that our team was able to resolve this quickly for you.
It’s great to know you were kept updated throughout and that your replacement was dispatched promptly. We really appreciate your patience and kind feedback about our customer service.
Warm regards,
Lara
Reply from Chilly's
Hi Mike,
Thank you for your lovely review! We’re so glad to hear your wife is enjoying her cup at the office.
It’s always great to know our products are being put to good use day to day. We really appreciate you sharing this with us.
Best regards,
Lara
Reply from Chilly's
Hi Simon,
Thank you for taking the time to share your feedback. We’re really sorry to hear that you’ve experienced leaking with your sports lid.
Our sports lids are designed to create a very tight seal, which helps prevent major spills. However, while they are highly effective at reducing leaks, they aren’t guaranteed to be fully leakproof. For this reason, we do recommend transporting bottles with sports lids in an upright position.
That said, we’d really like to look into this further for you. Our team will be reaching out to you directly to check this and see how we can help.
Kindest regards,
Kristine
Review your couriers
Review your couriers. Could have been 5 star if package wasn't left out in the rain all day long. Good job that your layers of packaging protected the bottles ordered but I was left with very soggy boxes (being resourceful, would have found use for the pretty packaging)
3 February 2026
Reply from Chilly's
Hi Joana,
Thanks for your feedback, we’re really sorry your package was left out in the rain. That’s not the standard we expect from our couriers.
We’re glad the items arrived safely, but we’ll be addressing this with our delivery team to prevent it happening again. We appreciate you bringing this to our attention.
All the best,
Julia
Reply from Chilly's
Hi Monica,
Thank you for your kind feedback! We’re so pleased to hear you’re happy with your bottle and that it arrived nicely packaged.
We really appreciate you taking the time to share your experience.
Kind regards,
Lara
Reply from Chilly's
Hello Sarah,
Thank you so much! We’re thrilled to hear you love your Liberty Water Bottle, it’s one of our favorites too.
I hope you continue and enjoy using it! ✨
All the best,
Julia
I love my chilly’s bottle which keeps…
I love my chilly’s bottle which keeps my water ice cold even when at the warm environment of a swimming pool where I spend a lot of time. Just as good as my awesome Chilly’s coffee cup!
3 March 2026
Reply from Chilly's
Hi Jane,
Thank you for your fantastic review. We’re so pleased to hear your bottle is keeping your water ice cold even in warmer environments—that’s exactly what it’s made for.
It’s also great to know your coffee cup is just as reliable. Sounds like a perfect pairing!
We really appreciate your support and hope you continue to enjoy both.
Warm regards,
Lara
Love my purchase !I have brought must…
Love my purchase !I have brought must of my friends a chilly cup as I love them so much
9 March 2026
Reply from Chilly's
Hi Hazel,
Thank you so much for your lovely feedback! We’re thrilled to hear how much you love your Chilly's cup, and even more so that you’ve been sharing them with your friends.
That kind of support truly means a lot to us. We hope you and your friends continue to enjoy them.
Best regards,
Lara
Reply from Chilly's
Hi Lynne,
Thank you for your review! We’re so glad to hear you’re enjoying the designs and that your order arrived quickly without any hassle.
We really appreciate you sharing your experience and hope you continue to enjoy your bottle.
Kind regards,
Lara
Beautiful bottle well presented given…
Beautiful bottle well presented given as a gift and recipient loved it. Delivered really quickly.
9 March 2026
Reply from Chilly's
Hello Cherryll,
Thank you so much for your lovely feedback! We’re delighted to hear the bottle made such a great gift and that it was well received.
It’s also great to know your order arrived quickly and beautifully presented.
Thank so much for your support!
All the best,
Julia
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