Prompt acknowledgment and delivery of the item. Very pleased with the appearance of the bottle BUT I bought this bottle to replace my previous one which seemed to be leaking and this new one seems to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the bottles and have most of the different styles including the cups as some work better for different situations and day to day life. I have only dropped a star because I bought a carabiner... See more
Company replied
Review your couriers. Could have been 5 star if package wasn't left out in the rain all day long. Good job that your layers of packaging protected the bottles ordered but I was left with very soggy bo... See more
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Lovely “love hearts” coffee cup — absolutely beautiful design. Despite the cream‑coloured lid, lipstick marks don’t transfer and wipe off easily, which is a real plus. I much prefer this older‑sty... See more
Company replied
Company details
Written by the company
Chilly's mission is to accelerate the adoption and everyday use of reusable products. We aim to do this through creating products with the perfect balance of distinctive style and unrivalled performance.
Contact info
London, United Kingdom
- support@chillys.com
- chillys.com
4.2
Great
116K reviews
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Reply from Chilly's
Hello Annie,
Thanks so much for your lovely feedback! We’re delighted to hear that the product was a great choice for your grandson and that he’s finding it easy and enjoyable to use.
It’s especially nice to know that the bright colours stood out and made it even more appealing for him.
We really appreciate you taking the time to share your experience with us — it means a lot!
Kindest regards,
Kristine
The service e was excellent
The service e was excellent, speedy delivery and person who it was bought for was really pleased.
25 March 2026
Reply from Chilly's
Hi Mrs. Joanne, thanks so much for your kind words!
We’re really glad to hear you had a great experience with our service and that your gift was well received — that’s exactly what we love to hear. 😊
If there’s ever anything else we can help with, just let us know!
Great quality product
Great quality product, fabulous delivery. Lovely to drink from. Could not be happier.
23 March 2026
Reply from Chilly's
Hi Zarena,
Thank you for your the review! We’re so glad to hear you’re enjoying the quality, delivery, and drinking experience of your bottle.
It’s also great to know you’re happy with your purchase.
Best regards,
Lara
Great products that last a long time
Great products that last a long time. I waited for the sale before i bought the bottles and accessories and i love using them x
17 February 2026
Reply from Chilly's
Hi Hristina,
Thank you for your great review! We’re thrilled to hear you’re enjoying your bottles and accessories, and that they’ve been lasting well over time.
It’s great to know that waiting for the sale was also worth it, and we really appreciate you taking the time to share your experience.
Warm regards,
Lara
Even better than I thought it would be
Excellent build quality, and super cool water whilst avoiding the plastic taste you get with a plastic bottle. Easy to drink from too. Grateful for eco-friendly packaging
24 March 2026
Reply from Chilly's
Hi J,
Thank you for your wonderful feedback! We’re so glad to hear you’re enjoying the build quality, cool drinks, and easy-to-use design of our bottle, as well as the eco-friendly packaging.
It’s great to know our products are making a difference for you, and we really appreciate you taking the time to share your experience.
All the best,
Lara
The product is good however I had the…
The product is good however I had the weirdest experience opening the packaging. I cut it open as I typically do for parcels- and a bunch fine powder and particles went all over me and I breathed some of it in. It was extremely odd and at first I thought it was really shocking and made me cough a tonne
24 March 2026
Reply from Chilly's
Hello Josephine,
Thank you for your feedback, we’re really glad to hear you’re happy with the product itself, but we’re very concerned to hear about your experience with the packaging.
That’s certainly not something we expect or want any of our customers to encounter. Please kindly expect an email from me shortly so that we can look into this further for you.
All the best,
Julia
Flamingo pattern … really love
Flamingo pattern … really love, but haven’t actually used the bottle yet. It is the right size to fit in my bag and not too heavy either, so very pleased with that.
24 March 2026
Reply from Chilly's
Hi Susan,
Thank you for sharing your thoughts! We’re delighted to hear you love the Flamingo pattern and that the bottle is the perfect size and weight for your bag.
We hope it makes bringing your drinks on the go even more enjoyable once you start using it.
Kind regards,
Lara
Love chilly
23 March 2026
Reply from Chilly's
Hi Alexandra, thank you so much! 😊
We’re really glad to hear you love Chilly’s, that means a lot to us. We truly appreciate your support!
Reply from Chilly's
Hi Mr Rees, thank you for your review!
We’re so glad to hear the item was just what you needed, that’s exactly what we aim for. We really appreciate you taking the time to share your feedback!
Reply from Chilly's
Hi Helena,
Thank you for taking the time to leave us a review.
I’m really sorry to hear that your cup arrived faulty, but I’m glad to see that this has now been resolved by our team!
We truly appreciate your patience and hope we’ll have the opportunity to provide you with a better experience in the future. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Lara
Very efficient…
Very efficient…. ordered and then delivered in time. Delighted with the bottle.
23 March 2026
Reply from Chilly's
Hi Oonagh, thank you for your lovely review!
We’re so glad to hear everything arrived on time and that you’re delighted with your bottle. That’s exactly the experience we aim to provide.
We really appreciate you taking the time to share your feedback!
It Was difficult to get info about when…
It Was difficult to get info about when the product was arriving
16 February 2026
Reply from Chilly's
Hello Marta,
I appreciate you flagging this, and I’m sorry it took extra effort to get the information you needed. I’m glad to see that your order has now been delivered, and I hope everything arrived as expected.
If there’s anything more we can help with, we’re here for you.
All the best,
Julia
Amazing customer service
They handled a delivery issue efficiently, resolved it promptly, and ensured my order was delivered.
23 March 2026
Reply from Chilly's
Hi Ella,
Thank you for taking the time to leave a review.
I’m really sorry to hear that you've not been able to locate your order. I can see that our team responded to your query on March 27, but we haven’t received a reply.
After reviewing your order, it looks like there was an issue with the postal code provided at checkout. The order was processed and shipped based on the details entered, and any discrepancies can affect delivery. According to the tracking information, the order was marked as delivered on March 25.
I’d love the chance to resolve this for you! Please check your inbox shortly for a message from me so we can get this sorted.
Kind regards,
Lara
I love these bottles but was…
I love these bottles but was disappointed with the engraving. It is expensive and something I always have but this one looks blurry. Such a shame
23 March 2026
Reply from Chilly's
Hi there,
Thank you for taking the time to leave us a review.
I’m really sorry to hear that you’re disappointed with the engraving on your product! This isn’t the experience we want for our customers.
We haven’t received any previous correspondence regarding this, but I’d like to reassure you that our Customer Service Team is always here to help with any concerns you may have.
I’d love to look into this for you and see how we can make things right. Please keep an eye on your inbox, as I’ll be reaching out shortly.
Kind regards,
Lara
Reply from Chilly's
Hi Stefanie,
Thank you so much for your review! We’re really glad to hear everything was perfect, that’s exactly what we love to hear.
If you ever need anything in the future, please don’t hesitate to reach out. We’re always here to help.
Kindest regards,
Kristine
Replacement Delivery
My coffee cup was delivered to the wrong address by Evri and never recovered. It has taken almost two weeks of back and forth emails but have managed to get a replacement sent and is on it's way now with a different courier.
19 March 2026
Reply from Chilly's
Hi Joey,
Thank you for taking the time to share your feedback. We’re really sorry for the inconvenience caused by the delivery issue and the delay in resolving this.
We’re glad to hear that this has now been resolved and that your replacement is on its way with express shipping. We truly appreciate your patience while we worked to get this sorted for you.
If there’s anything else you need, please don’t hesitate to reach out.
Kindest regards,
Kristine
Amazing customer service
Really amazing customer service from Chilly's, so attentive and helpful.
The product itself is perfect too.
Thank you so much
30 March 2026
Unprompted review
Reply from Chilly's
Hi Laura,
Thank you so much for your kind words, this really means a lot to us!
We’re so pleased to hear that you had a great experience with our customer service and that you’re loving your product too. That’s exactly what we aim for.
Thanks again for taking the time to share this, it’s truly appreciated.
Kindest regards,
Kristine
Reply from Chilly's
Thank you for your lovely review! We’re so glad to hear you’re enjoying the new bottles and had a great experience with our service. That’s exactly what we love to hear. 😊✨
We really appreciate you taking the time to share your feedback!
Reply from Chilly's
Thank you so much for your kind words! We’re really glad to hear you were happy with the service and that everything, from delivery to your refund, was handled quickly and smoothly. That’s exactly the experience we aim to provide. ✨
We appreciate you taking the time to share your feedback!
Excellent customer service and fantastic bottle
I ordered a small black bottle.
There was something wrong with the bottle, so I got in touch with customer service.
After sending in a video and a couple of pictures, they very quickly sent me a replacement bottle.
I will keep the faulty bottle - it is still usable and my husband can use it.
The bottle is stylish and sleek.
Just what I wanted.
After receiving my replacement, I am very happy and I can highly recommend Chilly's to other people!
19 March 2026
Reply from Chilly's
Thank you so much for your wonderful review! We’re really glad our team could help get things sorted quickly for you, and it’s great to hear you’re happy with your replacement bottle. Love that it’s exactly what you were looking for. 💝
We truly appreciate your recommendation and you taking the time to share your experience!
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