Prompt acknowledgment and delivery of the item. Very pleased with the appearance of the bottle BUT I bought this bottle to replace my previous one which seemed to be leaking and this new one seems to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the bottles and have most of the different styles including the cups as some work better for different situations and day to day life. I have only dropped a star because I bought a carabiner... See more
Company replied
Review your couriers. Could have been 5 star if package wasn't left out in the rain all day long. Good job that your layers of packaging protected the bottles ordered but I was left with very soggy bo... See more
Company replied
Lovely “love hearts” coffee cup — absolutely beautiful design. Despite the cream‑coloured lid, lipstick marks don’t transfer and wipe off easily, which is a real plus. I much prefer this older‑sty... See more
Company replied
Company details
Written by the company
Chilly's mission is to accelerate the adoption and everyday use of reusable products. We aim to do this through creating products with the perfect balance of distinctive style and unrivalled performance.
Contact info
London, United Kingdom
- support@chillys.com
- chillys.com
4.2
Great
116K reviews
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Another couple of items to add to those…
Another couple of items to add to those purchased previously, that is testimony in its self.
10 April 2026
Reply from Chilly's
Hello Michael,
Thanks for leaving a review! It is always lovely to hear when customers come back for more, it really means a lot to us.
If there is anything we can help you with in the future, we would be more than happy to assist.
Kindest regards,
Kristine
Nice bottle but slow delivery
I’ve owned this water bottle for a few years now, and I’ve always been very pleased with its durability and overall quality. Recently, the cap finally needed to be replaced, so I ordered a new one. While I’m glad replacement parts are available, the delivery time is taking much longer than I had hoped.
8 April 2026
Reply from Chilly's
Hello Frank,
Thank you for taking the time to share your feedback! We’re really sorry to hear that your order hasn’t arrived yet. We understand how frustrating it is to be waiting this long without receiving your item.
We’d like to look into this for you as soon as possible. We’ll be reaching out to you directly to check on your order and help get this resolved.
Kindest regards,
Kristine
High quality gift
It was a gift. With the recipient's name, they loved it.
High quality product.
5 March 2026
Reply from Chilly's
Hello Roger,
Thanks for your feedback! We are so pleased to hear the gift was well received and that the engraving made it even more special.
If you need any assistance in the future, please do not hesitate to get in touch.
Kindest regards,
Kristine
Great fast delivery to a quality…
Great fast delivery to a quality product, just love my chilli bottles, we have a collection of various sizes and designs, well worth the money
9 April 2026
Reply from Chilly's
Hello Julia,
Thanks so much for your kind words! We are really pleased to hear you are enjoying your collection and that everything arrived quickly and as expected.
If there is anything we can help with going forward, we are always here for you.
Kindest regards,
Kristine
Brilliant service and great products
One of my items arrived damaged so I reached out to the company, fast response and they sent out a replacement with no issues at all. The replacement also arrived quickly. I was really impressed with how the problem was handled by the company. I also really love the products 😍
7 April 2026
Reply from Chilly's
Hello Steph,
Thanks for your feedback! We are really glad to hear the issue was resolved quickly and that our team was able to sort everything for you without any trouble. It is great to know you are enjoying the products as well.
If you ever need anything else, please feel free to reach out.
Kindest regards,
Kristine
Why no more 750ml bottles?
years ago I bought a beautiful and very comfortable 750ml water bottle from you. Now I wanted to give one to my friend but you only have 500ml water bottles with no graphics... Where have all those comfortable 750ml ones with beautiful graphics gone?!
9 April 2026
Reply from Chilly's
Hello Sara,
Thank you for your feedback and for being a long-time customer. We’re really glad to hear how much you’ve enjoyed your 750ml bottle.
We understand your disappointment, and at the moment we don’t have any new releases for our 750ml patterned Original Bottles. We truly appreciate you sharing this with us, and we’ll be sure to pass your feedback on to our team as we’re always looking at ways to improve and expand our range.
If there’s anything else we can help with in the meantime, please feel free to get in touch.
Kindest regards,
Kristine
Easy to order and once again a speedy…
Easy to order abd once again a speedy delivery.
28 January 2026
Reply from Chilly's
Hello Nichole,
Thanks for your feedback! We are glad to hear you found the ordering process easy and that your delivery arrived quickly once again.
If you need any help in the future, please do not hesitate to get in touch.
Kindest regards,
Kristine
Love my Chilly bottle
Love my Chilly bottle, beautiful rainforest design and such a well made design, love it thank you
9 April 2026
Reply from Chilly's
Hello Karen,
Thanks for your lovely feedback! We are so pleased to hear you are enjoying your bottle and its rainforest design. It is great to know it has made such a good impression.
If there is anything we can help with in the future, we would be happy to assist.
Kindest regards,
Kristine
Reply from Chilly's
Hello Christine,
Thanks for your feedback! We’re really glad to hear your experience was smooth from start to finish and that our communication and returns process met your expectations.
If you need any help in the future, don’t hesitate to get in touch.
Kindest regards,
Kristine
Very fast shipping and the quality has…
Very fast shipping and the quality has improved since the last version.
8 April 2026
Reply from Chilly's
Hello Vera,
Thanks for leaving a review! We’re delighted to hear your order arrived quickly and that you’ve noticed improvements in the latest version, that’s great to hear.
If you ever need support or have any questions, we’re always here for you.
Kindest regards,
Kristine
Excellent well-made also delivered in a…
Excellent well-made also delivered in a reasonable time scale with great engraving on the bottle.
8 April 2026
Reply from Chilly's
Hello Darrell,
Thanks so much for your feedback! We’re really pleased to hear you’re happy with the quality and the engraving and it’s great to know it met your expectations.
If there’s anything we can assist you with in the future, please feel free to reach out.
Kindest regards,
Kristine
Reply from Chilly's
Hello there,
Thanks for your feedback! We’re glad to hear your order arrived quickly and that you’re happy with the quality, that’s exactly what we aim for.
If you ever need anything further, we’re always here to help.
Kindest regards,
Kristine
Great bottle!
11 September 2025
Reply from Chilly's
Hello Lou,
Thanks for your feedback! We’re so pleased to hear you’re enjoying your bottle — simple and to the point!
If you ever need any help or have questions in the future, don’t hesitate to reach out.
Kindest regards,
Kristine
Great quality
Great quality. Had my bottle for a long time before leaving it behind at David Lloyd, and somone took it :( I do like my new colours.
7 April 2026
Reply from Chilly's
Hello Victoria,
Thanks for your feedback! We’re glad to hear you’ve enjoyed your bottle over time, although we’re sorry to hear it was lost, that’s never ideal. Hopefully your new one and its fresh colours are just as enjoyable!
If you need anything in the future, we’re always here for you.
Kindest regards,
Kristine
Excellent as always would recommend to…
Excellent as always would recommend to friends and family
7 April 2026
Reply from Chilly's
Hello Dave,
Thanks so much for your continued support! We’re really pleased to hear you’ve consistently had a great experience with us and that you’d recommend us to others, that means a lot.
If there’s ever anything we can help with, please don’t hesitate to get in touch.
Kindest regards,
Kristine
Great product
I already have a small flask but wanted the next size up. Great product which keeps my water cold for ages. Great quality. Delivery was good
7 April 2026
Reply from Chilly's
Hello Maria,
Thanks for your feedback! We’re so pleased to hear you’re enjoying the larger size and that it’s keeping your water cold just as expected.
If you need any help in the future or have any questions, we’re always happy to assist.
Kindest regards,
Kristine
Lovely little bottle that fits in my handbag
Lovely little bottle that fits in my handbag. The drinking opening will take time getting used to but I’m very pleased with it overall.
7 April 2026
Reply from Chilly's
Hello Karen,
Thanks for your feedback! We’re so pleased to hear the bottle is a great fit for your handbag and that you’re happy with it overall. We hope the drinking opening becomes second nature in no time.
If you need further assistance in the future, please just let us know and we'd be happy to help.
Kindest regards,
Kristine
I have returned my bottle and do not…
I have returned my bottle and do not have a refund yet
7 April 2026
Reply from Chilly's
Hi Heather,
Thank you for taking the time to leave us a review.
I’m sorry to hear you haven’t received your refund just yet! Please note that the return process can take up to 30 days from the date the parcel was dropped off.
I can see that you previously contacted our team about this and we had reached out asking for a few more details, but it looks like we haven’t received a response yet. I’d be happy to follow this up with you so we can look into things further. Kindly expect a message from us in your inbox shortly.
Best regards,
Lara
Reply from Chilly's
Hello there,
Thanks for your kind words! We’re really glad to hear you’re happy with both our products and service . It’s always great to receive feedback like this.
If there’s anything we can help you with going forward, please feel free to reach out.
Kindest regards,
Kristine
Reply from Chilly's
Hi Debbie,
Thank you so much for your kind review.
We’re really glad to hear you enjoyed browsing our website and that you’re happy with the range and quality of our products we offer. That means a lot to us!
We hope you continue to enjoy your Chilly’s products in the years to come.
Kind regards,
Lara
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