This company has several steps to return and do NOT respond for refunds of their crapy quality of clothing items. I have sent all the information they requested sent several emails and NOTHING! I will... See more
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Worst online shopping I have ever had. the Dress came with bad material, different color , smaller size,....
The dress in the picture is so different the colour is supposed to be yellow gold and it was a champagne colour needs a lot of alteration. Poor quality poor material not done well so do not buy from c... See more
DONT BUY FROM THEM, false advertising dress is nothing like they advertised. $250.00 for something that is made terrible material is gross, it smells horrible and it looks like a kids play or Hallowe... See more
Company replied
Breach of guidelines
PRODOTTI DI QUALITA' SCADENTE E TABELLA TAGLIE SBAGLIATA
Buongiorno,
scrivo per raccontare la pessima esperienza con questa azienda e con il servizio clienti completamente inaffidabile!!!
Ho ordinato due abiti che dalle foto avevano un aspetto completamente diverso rispetto a quello che è arrivato! Le foto sono ingannevoli, i vestiti sono di pessima qualità e la vestibilità è assolutamente diversa a quella delle foto.
Inoltre la tabella delle taglie è ingannevole. Ho preso le misure per come indicato nelle loro foto. Il busto misura 36,5 in e la vita 29,5. Pertanto corrispondevo perfettamente alla taglia 10US. Ho ordinato questa taglia e mi sono arrivati due vestiti che nell'etichetta riportano la taglia 10US ma che assolutamente non sono adatti alle mie misure. Sono enormi e più grandi di almeno 10 cm sul busto e di almeno 6 cm sulla vita!!!!! Ho subito chiesto il rimborso impegnandomi a restituire i prodotti a spese loro, in quanto la loro policy rimborsi dichiara espressamente se l'errore è loro, le spese di spedizione per la restituzione sono a carico loro. Quindi ho chiesto l'etichetta per la spedizione e mi sono da sempre dimostrata disponibile alla restituzione.
Il loro servizi clienti è pessimo e si rifiutano di rimborsarmi se non spedisco i prodotti a carico mio!! E senza alcuna argomentazione valida si rifiutano di riconoscere l'evidente errore dimostrato tramite tantissime foto fatte secondo le loro istruzioni.
Per non parlare della pessima qualità dei prodotti che non valgono assolutamente il prezzo a cui li vendono. Trattasi di vestiti che valgono al massimo 20€!!!!
PESSIMO!!! NON COMPRATE ASSOLUTAMENTE!!!!
Good morning,
I am writing to tell you about the terrible experience with this company and the completely unreliable customer service!!!
I ordered two dresses that in the photos looked completely different than what arrived! The photos are misleading, the dresses are of terrible quality and the fit is absolutely different than in the photos.
In addition, the size chart is misleading. I took the measurements as indicated in their photos. The bust measures 36.5 in and the waist 29.5. Therefore, I corresponded perfectly to size 10US. I ordered this size and I received two dresses that on the label show size 10US but which absolutely do not fit my measurements. They are huge and at least 10 cm bigger on the bust and at least 6 cm on the waist!!!!! I immediately asked for a refund, committing to return the products at their expense, as their refund policy expressly states that if the error is theirs, the shipping costs for the return are at their expense. So I asked for the shipping label and I have always been available to return it.
Their customer service is terrible and they refuse to refund me if I do not ship the products at my own expense!! And without any valid argument they refuse to acknowledge the obvious error demonstrated through many photos taken according to their instructions.
Not to mention the terrible quality of the products that are absolutely not worth the price they sell them for. These are clothes that are worth €20 at most!!!!
TERRIBLE!!! DO NOT BUY AT ALL!!
5 May 2025
Unprompted review
Reply from Chiclody
Dear Valeria,
Thank you for sharing your detailed feedback. We are truly sorry to hear about the issues you experienced with the sizing and quality of the dresses, as well as the difficulties with our customer service.
We understand how frustrating it must be to receive items that do not fit as expected, especially after carefully following our size chart. Please know that your comments about the sizing discrepancies and product quality have been forwarded to our product team for immediate review and improvement.
Regarding the return shipping costs, our policy states that if the error is on our side, we cover the return shipping. We apologize if there was any confusion or miscommunication about this. We want to make this right for you.
Please contact us directly at service@chiclody.com with your order details and photos again. Our team is ready to personally assist you and ensure your return and refund process is handled fairly and smoothly.
We appreciate your patience and thank you for helping us improve.
Sincerely,
Customer Service Team
One star is even too much
One star is even too much. I have been fighting with Chiclody since March ‘25. They refuse to refund my OVER $200 dress purchase. I paid extra for expedited shipping. I wanted the dress for a dance event. It never came. They claim it was delivered to the destination - in LOUISIANA! I was in FLORIDA when I ordered and expected it to be delivered.
9 June 2025
Unprompted review
Reply from Chiclody
Hi Michelle,
We’re truly sorry for the inconvenience and frustration you've experienced. We understand how upsetting it is not to receive an order, especially when it was needed for a special event.
Unfortunately, due to the amount of time that has passed, the shipping information is no longer available in our system. In order to proceed with after-sales support, we kindly ask you to provide a non-receipt statement or other proof that the package was not delivered. This is a necessary step for us to reopen your case and assist further.
We truly want to help resolve this, and we appreciate your understanding and cooperation. Please feel free to reach out to service@chiclody.com when you're ready to provide the requested information.
Sincerely,
Customer Service Team
Please don’t buy a dress from this…
Please don’t buy a dress from this vendor. Bad experience.
8 June 2025
Unprompted review
Reply from Chiclody
Hi Tamara,
We’re sorry to hear you had a bad experience with us. That’s never what we want for our customers, and we truly regret that we fell short.
If you're open to sharing more about what went wrong, please reach out to us at service@chiclody.com. We’d appreciate the opportunity to better understand the issue and make things right.
Sincerely,
Customer Service Team
CHICLODY IS A SCAM
Do not purchase from this company. It is a scam. I unfortunately purchased a dress for $180. I attempted to return it and received horrible customer service. It took them forever to finally respond and they were only willing to give me $16 back on the purchase. It's a scam DONT ORDER DROM THEM.
6 June 2025
Unprompted review
Reply from Chiclody
Hi Lucretia,
We’re truly sorry to hear that your experience with us was disappointing. While your message was brief, it’s clear we let you down, and that’s something we take seriously.
We’d really appreciate the chance to understand exactly what went wrong — whether it was the product quality, delivery, service, or anything else — so we can address it properly and prevent similar issues in the future.
Please consider reaching out to us at service@chiclody.com with your order number. We genuinely want to make this right.
Sincerely,
Customer Service Team
DO NOT TRUST CHICLODY
DO NOT TRUST CHICLODY. I returned a dress that did not fit. Chiclody confirmed receipt of dress return in March. I paid by Credit Card & I have not received my refund & it's now June. What makes this even worse is they said they did refund & sent me details of some random person & their Paypal! This is shocking & no one will reply or rectify.
4 June 2025
Unprompted review
Reply from Chiclody
Hi VC,
We’re very sorry for the experience you've had, especially with the delayed refund and confusion regarding payment details. We completely understand how upsetting and unacceptable this must feel.
To resolve this properly, we kindly ask that you contact us again at service@chiclody.com with your order number and any related correspondence. Our team will recheck your case and make sure it’s handled correctly this time.
Thank you for your patience, and for bringing this to our attention — we truly want to make things right.
Sincerely,
Customer Service Team
Scammy ComScammy Company – Poor Quality, Fake Reviews, and Deceptive Practices
Scammy Company – Poor Quality, Fake Reviews, and Deceptive Practices
I wish I had trusted my instincts. I saw some bad reviews for Chiclody’s, but there were so many glowing ones that I gave them the benefit of the doubt. Big mistake. Looking back, it’s obvious they’re pumping out fake 5-star reviews to drown out the real ones — classic scam behavior. I feel stupid for falling for it.
The dresses I received were horrible. The material was cheap, on one of the dresses the corset section was sewn on crooked. It looked nothing like the photos, and absolutely not worth the price. Total garbage quality.
They advertise "14-day easy returns" but that’s a joke. What they don’t say up front is that you have to pay for return shipping to China — good luck with that. International return costs are expensive, and you have to just hope they give you your money back. It’s intentionally vague and misleading.
They also claim the dresses ship in 5–7 days and are “made to order,” but what they’re really doing is hiding the fact that it ships from China and takes forever to process and arrive. It’s all smoke and mirrors to make it sound more legit than it is.
Bottom line: this is a shady, low-quality operation hiding behind fake reviews and deceptive policies. Don’t fall for it like I did. Save your money and shop literally anywhere else.
2 June 2025
Unprompted review
Reply from Chiclody
Hi Lucie Schmidt,
We’re very sorry to hear about your experience and truly regret that our products and service did not meet your expectations. We understand your frustration regarding the dress quality, return process, and delivery time — your concerns are valid, and we take them seriously.
Regarding the return policy, we understand international returns can be costly, and we are actively working on making our process clearer and more convenient for customers in all regions. As for the reviews, we assure you we do not support or generate fake feedback — we welcome all real voices, both positive and critical, as they help us improve.
We would appreciate the opportunity to look into your case again. Please contact us at service@chiclody.com with your order details so we can re-evaluate and do our best to assist you.
Thank you for your feedback — it helps us grow, and we hope to make this right.
Sincerely,
Customer Service Team
Chiclody is a scam
I made an order the quality was very bad it did not match the description in the picture. I tried to make a refund but they refused to give me my money back. the website is a scam!!
3 June 2025
Unprompted review
Reply from Chiclody
Hi alice,
We’re very sorry to hear that the item you received didn’t match your expectations or the product images. We understand how frustrating it is to be denied a refund when you feel the item was not as described.
This is not the experience we want for our customers. Please contact us again at service@chiclody.com with your order number — we’d like to take another look at your case and see how we can resolve it properly.
Thank you for your feedback — we’re committed to doing better.
Sincerely,
Customer Service Team
I ordered a dress for $200 and tried it…
I ordered a dress for $200 and tried it on the same day it was delivered. Unfortunately, the dress did not fit properly, so I immediately began the return process that same day. Since then, the company has completely ghosted me. I’ve sent multiple emails and have received no response whatsoever.
After this experience, I looked up reviews and was shocked to see how many customers have had the exact same issue. The company’s responses—when they do bother to reply—are clearly copied and pasted and do nothing to actually resolve the problem.
This business is a MAJOR SCAM. Save yourself the frustration, time, and money—STAY FAR AWAY FROM THIS STORE.
1 June 2025
Unprompted review
Reply from Chiclody
Hi Daniela,
We’re truly sorry for the frustration you experienced, especially after trying to return your order right away and not receiving a timely reply. We completely understand how upsetting that must have been.
Our customer service team has reached out to you directly, and we’re committed to resolving this properly. Please check your inbox (and spam folder, just in case) — we’re here to assist you personally and make things right.
Thank you again for your feedback. We take it seriously and are working to improve.
Sincerely,
Customer Service Team
Very poor quality. Cheaply made! High price
Very poor quality garments for the price. Items look nice on website but don't be fooled the dresses are cheaply made. I asked for a refund and they offered a $20 credit voucher on a dress that I paid over $300 for. A scam company! Don't order from here.
22 May 2025
Unprompted review
Reply from Chiclody
Hi Dee,
We’re truly sorry to hear that the dress didn’t meet your expectations. Your feedback is very valuable, and we’ve shared it with our quality control team for review.
We’d love the chance to make this right. Please feel free to reach out to our customer service team at service@chiclody.com with your order details — they’ll be happy to assist you with a solution.
Thank you again for sharing your experience. Your input helps us do better.
Sincerely,
Customer Service Team
2 dresses did not fit and i was not…
2 dresses did not fit and i was not happy with quality --- it took many weeks to get an address to return --- very very frustrating -- i got a notice of return -- however they did not give me my full money back --- stay away from this company !
28 May 2025
Unprompted review
Reply from Chiclody
Hi Dave,
Sorry for the inconvenience! We're sorry the dresses didn’t fit and the quality didn’t meet your expectations. We understand the return process was frustrating and apologize for the delay and partial refund.
Please contact us again at service@chiclody.com with your order details — we’d like to help resolve this.
Thank you for your feedback — it helps us improve.
Sincerely,
Customer Service Team
I bought a $200
I bought a $200. The dress did not fit. Their refund policy is $15 back. I wish I would have read the reviews. If you are not sure please stick to companies that offer better return policies.
27 May 2025
Unprompted review
Reply from Chiclody
Hi Maddy,
Sorry for the inconvenience! We're sorry the dress didn’t fit and that our return policy didn’t meet your expectations. We understand your frustration, especially given the price.
Please contact us at service@chiclody.com with your order details — we’d like to take another look and help make things right.
Thank you for your feedback — it helps us improve.
Sincerely,
Customer Service Team
Ordering from this company is a nightmare...3 weeks out and no delivery, no easy way to track delivery, no reply to contact.
I ordered 4 dresses from this company for an upcoming event. It has been 3 weeks and I've received nothing. I did get a tracking number, but when I try to use it you need to sign up for a "special" tracking service that is convoluted and pushes advertising to you. The only way to contact them is through an email which I tried twice now and have received no reply. What a mess! If I receive the dresses at any point, I can't imagine what returning one would be like!
20 May 2025
Unprompted review
Reply from Chiclody
Hi Denise,
We’re truly sorry to hear about your experience and the delay with your order.
Please kindly reach out to our customer service team at service@chiclody.com with your order number so we can prioritize your case. We genuinely want to help resolve this for you as quickly as possible.
Thank you for your patience, and again, we’re sorry for the inconvenience.
Sincerely,
Customer Service Team
Scam the dresses not worth £5
Scam the dresses not worth £5
horrible material and finish, I ordered a dress which looked amazing on the pic, received it after 3 weeks with a horrible finish, contacted them for return they offered $15 refund for $180 i paid and keep the dress with me, and then they told me we do $100 coupon, I asked them.for return details and full refund, they havent replied yet. Total Scam this online shop is illegal and i'll take it further.
22 May 2025
Unprompted review
Reply from Chiclody
Hi there,
Sorry for the inconvenience! We take customer feedback seriously and are always striving to improve. We sincerely apologize if our proposed solutions did not meet your expectations.
We kindly ask that you contact our customer service team again at service@chiclody.com with your order details — we want to make this right and assist you further.
Thank you for sharing your feedback — it helps us grow and improve.
Sincerely,
Customer Service Team
Beautiful color and material
Beautiful color and material, however, the dress was so messy at the bottom, unequal, looks like it has too much cloth outside than the inner lining can accommodate, I have to buy another dress to attend a wedding!!!
14 May 2025
Unprompted review
Reply from Chiclody
Hi LETWINA,
We’re truly sorry to hear that the dress didn’t meet your expectations. Your feedback is very valuable, and we’ve shared it with our quality control team for review.
We’d love the chance to make this right. Please feel free to reach out to our customer service team at service@chiclody.com with your order details — they’ll be happy to assist you with a solution.
Thank you again for sharing your experience. Your input helps us do better.
Sincerely,
Customer Service Team
Reply from Chiclody
Hi Hussa,
We’re really sorry to hear that you feel this way. Your feedback is very important to us, and we take concerns like this seriously.
Please know that we are a genuine brand committed to providing quality products and service. If there’s been any issue with your order, we’d love the chance to make things right. Kindly reach out to our customer service team at service@chiclody.com with your order details so we can look into this for you.
We truly appreciate your voice — it helps us do better.
Sincerely,
Customer Service Team
NOT happy
I jumped through all the hoops this company requires to return merchandise. After many emails, I sent the gown back on April 23rd and haven't heard a work from the Chiclody return team.
I have been a fashion editor and avid shopper, both online and in stores for nearly 40 years and can't believe this convoluted return policy when every other company makes it so easy.
The sad part is the merchandise is good quality for the price, but I will never order anything from them again and can't recommend them to anyone.
Bonnie Bing
23 April 2025
Unprompted review
Reply from Chiclody
Hi Bonnie,
We’re truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback.
Your comments have been forwarded to our quality control and customer service teams for urgent review. We sincerely apologize for the inconvenience and lack of communication after you returned the gown.
If you’re still awaiting resolution, we kindly ask you to reach out to our team at service@chiclody.com with your order details — we’d love the opportunity to make this right.
Your voice matters, and your input is helping us improve every step of the way.
Sincerely,
Customer Service Team
I have been waiting for an item for 3…
I have been waiting for an item for 3 weeks Don’t order for a special occasion It takes way too long Updates just say item is in transit
26 April 2025
Unprompted review
Reply from Chiclody
Hi Robin,
We’re really sorry for the delay. Shipping times can sometimes be longer than expected due to factors beyond our control.
Please send your order details to service@chiclody.com so our team can check the status and assist you further.
Thank you for your patience and understanding — we’re here to help make this right.
Sincerely,
Customer Service Team
I ordered a dress from this store…
I ordered a dress from this store recently, but unfortunately, the sizing didn’t work out. I reached out to customer service to arrange a return, and while I received replies, I still haven’t been given a clear confirmation or the return address—even after several email exchanges.
It’s been frustrating trying to get something as simple as a return sorted. The lack of clear communication and resolution is disappointing, especially for an online store where easy returns are essential. I hope they improve their support process going forward.
16 May 2025
Unprompted review
Reply from Chiclody
Hi Catherine,
We’re really sorry to hear about the difficulties you’ve experienced with your return.
Please know that your feedback has been shared with our quality control and customer service teams to help improve our process. We truly want to make this right for you.
Could you kindly contact our customer service team directly at service@chiclody.com with your order details? They’ll provide you with the clear return instructions and assist you promptly.
Thank you for your patience and for helping us improve. We appreciate your understanding and hope to resolve this to your satisfaction soon.
Sincerely,
Customer Service Team
Will not buy because of poor reviews
After reading all these reviews I will not proceed with my purchase . Unfortunately, good reviews and reputation is the only guarantee we have when purchasing online. I had few dresses in mind but I cannot bother going through the hassle of complicated return ...
15 May 2025
Unprompted review
Reply from Chiclody
Hi Wadad,
We completely understand that trust and a smooth return process are essential when shopping online. Please know that we do accept returns for any reason within 14 days, and we’re actively working to make the process as simple and transparent as possible.
Your feedback is incredibly valuable to us, and we’ll continue to improve both our products and customer experience.
If you ever decide to give us a try in the future, we’ll be here to help every step of the way.
Sincerely,
Customer Service Team
Poor service
The dress was beautiful however it was too small so I had to return it. It’s been a month. They still haven’t refunded me my money. I’m having problems in the beginning when I first asked them for a return they try to get me to get some type of store credit or percentage off. I said I didn’t want to do that and when I responded to them two weeks ago Asking why haven’t I have received my refund they replied they hadn’t received the dress yet today I did the tracking and they received the dress April 14, but I still haven’t received my refund
14 May 2025
Unprompted review
Reply from Chiclody
Hi Christina,
Thank you for your patience, and we're truly sorry for the delay and the inconvenience this has caused.
We’ve checked your return, and your refund has already been processed.
If you don’t see it, please don’t hesitate to reach out — we’re here to help!
Sincerely,
Customer Service Team
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