ChicagohavenReviews 

26
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, noting that items often look just like the photos and feel surprisingly good, with fabrics described as structured, soft, smooth, and breathable. Many people appreciate the accurate sizing, finding that items fit true to size and are comfortable for all-day wear. The overall shopping experience is often highlighted as positive, with efficient order updates and items arriving in perfect condition. However, some customers also noted minor issues such as a wish for different sizing options in shoes or a single loose thread. A few other people also felt that some items lacked detailed descriptions or appeared cheap, with one reviewer mentioning a long delivery time.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising items for looking exactly like... See more

Quality

People report positive experiences with quality, noting that items arrive in perfect condition and feel... See more

Order

Clients share positive opinions on their orders, with many expressing satisfaction with their purchases, such... See more

Reviews shaping this summary

Rated 4 out of 5 stars

What stood out to me was the communication. Every step of the order was updated and I never had to wonder where my package was. The dress arrived looking just like the photos and fit well through the... See more

Rated 4 out of 5 stars

The shoes themselves are lovely and comfortable once on, but I wish I had sized up half a size. Customer service answered my question quickly though and explained the exchange process clearly. Not a b... See more

Rated 4 out of 5 stars

I bought the white platform sneakers because I wanted something stylish but still comfortable for everyday use. They look exactly like the photos and feel surprisingly lightweight. The delivery took c... See more

Rated 4 out of 5 stars

I ordered the Celestia mini dress for a rooftop dinner and honestly I felt expensive. The fabric feels structured but soft and the fit was true to size. Shipping took about 6 days with clear tracking.... See more

Company replied



Contact info

4.0

Great

TrustScore 4 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(26)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got the heart shaped jumpsuit and it is…

Got the heart shaped jumpsuit and it is SO cute. The details stand out without being loud. Fabric is thicker then I expected which I like.

22 January 2026
Unprompted review
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Reply from Chicagohaven

Thank you so much for your sweet review 🤍

We’re so happy to hear you love the heart shaped jumpsuit. The subtle details are exactly what make it special, and we’re glad the fabric quality exceeded your expectations too.

Enjoy wearing it and thank you for being part of our community 💫

Rated 5 out of 5 stars

Ordered a shirt from the men’s…

Ordered a shirt from the men’s collection and it fits clean. Not too tight not boxy either. Solid quality and arrived in about a week.

17 February 2026
Unprompted review
Chicagohaven logo

Reply from Chicagohaven

Thank you for your review 🤍

Great to hear the fit is exactly how it should be. Clean, structured, and comfortable. That balance between not too tight and not boxy is what we aim for.

Glad it arrived quickly as well. We appreciate your support and hope to see you back soon 🙌

Rated 4 out of 5 stars

I ordered the Celestia mini dress for a…

I ordered the Celestia mini dress for a rooftop dinner and honestly I felt expensive. The fabric feels structured but soft and the fit was true to size. Shipping took about 6 days with clear tracking. Didn’t expect it to look this polished for that price.

13 February 2026
Unprompted review
Chicagohaven logo

Reply from Chicagohaven

Thank you for this beautiful review 🤍

We love hearing that the Celestia mini dress made you feel expensive. That polished, structured look with a soft feel is exactly what we designed it for.

So happy the fit was perfect and the delivery experience was smooth too. Enjoy every rooftop moment in it ✨

Rated 5 out of 5 stars

I love that their pieces feel curated…

I love that their pieces feel curated instead of overwhelming. The top I ordered pairs with almost everything in my closet. Delivery was around a week with smooth tracking.

21 January 2026
Unprompted review
Chicagohaven logo

Reply from Chicagohaven

Thank you so much for your kind words 🤍

We’re really happy to hear that you feel the collection is curated and not overwhelming. That’s exactly the experience we want to create.

Love that the top works with so many pieces in your closet. Effortless styling is everything. And great to hear the delivery and tracking went smoothly too ✨

Rated 5 out of 5 stars

clearance find that looks way more…

clearance find that looks way more premium than expected Didn’t know much about the brand but tried it during the clearance sale. Fit is modern and sharp without being flashy. Shipping updates were clear and it arrived in 6 days.

31 January 2026
Unprompted review
Chicagohaven logo

Reply from Chicagohaven

Thank you for giving us a try 🤍

We love hearing that your clearance find exceeded expectations. Modern, sharp, and premium without being flashy is exactly the balance we aim for.

So glad the shipping updates were clear and everything arrived smoothly within 6 days. Hope this is the first of many pieces you’ll love ✨

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