Slow delivery. A nice T shirt, but too small, despite being a 2 xxl, my standard size for every other garment. Nice enough, but not sufficient for me to repeat order
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Ordered the heart shaped friendship ornament. Sadly it did not suit my needs but customer services were super helpful and arranged a prompt refund. Very impressed with how they dealt with the issue.
Company replied
2.7
Poor
223 reviews
Replied to 99% of negative reviews
Typically replies within 2 weeks
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Very fast delivery and exactly how they…
Very fast delivery and exactly how they were described
1 October 2025
Unprompted review
I am glad of my delivery.
3 October 2025
Unprompted review
Good quality material
Good quality material, arrived in good time and the cheapest on the market.
20 October 2025
Unprompted review
Brought sea glass decoration and they…
Brought sea glass decoration and they were broken on arrival and were definitely not sea glass at all they were plastic. Also said made in england but they were sent from china? Took over 3 weeks to arrive
Will defo not by from them again
28 September 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your concerns and resolve them as quickly as possible. If your item is damaged in any way, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address service@chic-lucky.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Brought two mugs which is supposed to…
Brought two mugs which is supposed to make noise, but they don’t work. Several emails sent and all I get is check you mail. They don’t respond to the issue that I’m having.
Stay away from this site
8 October 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your concerns and resolve them as quickly as possible. If your item is damaged in any way, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address service@chic-lucky.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Great service and product
17 October 2025
Unprompted review
Item took weeks to arrive when did…
Item took weeks to arrive when did arrive buy 2 get 1 free never received the free one total rip off what I did receive.NEVER AGAIN.Trying to get hold of them aftersales impossible.Dont buy of these people.
19 September 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your concerns and resolve them as quickly as possible. If your item is missing, please contact our after-sales service team. We take responsibility for every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Purchased as a gift which was very well…
Purchased as a gift which was very well received. Good quality
10 October 2025
Unprompted review
Good
The item was even better then what I thought it was got loads of comments on it and a comfortable fit for the price
11 October 2025
Unprompted review
Christmas present
Quick delivery bought for grandchildren for Xmas they are older now so askedfor money this year can't wait to see there faces ,love the pictures on them ideal present just what I was looking for
3 October 2025
Unprompted review
Wife loved it would recommend and…
Wife loved it would recommend and definitely buy again.😎
18 October 2025
Unprompted review
The size I ordered was a 2xl I like t…
The size I ordered was a 2xl I like t shirts baggy, but it was more like a large sizing doesn't reflect true
26 September 2025
Unprompted review
Delivered earlier than date
Delivered earlier than date, well packaged
13 October 2025
Unprompted review
Way to long for order to arrive and is…
Way to long for order to arrive and is 2 to 3 sizes to small
18 October 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We apologize for the delay. We will report this to our shipping carrier and ask them to expedite delivery. We fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Very pleased with the purchase and…f.cod 🤣
Very pleased with the purchase and speed of delivery
18 October 2025
Unprompted review
I haven't used it yet
I haven't used it yet, but looking forward to using it 😀 xx
18 October 2025
Unprompted review
Slow delivery
Slow delivery. A nice T shirt, but too small, despite being a 2 xxl, my standard size for every other garment.
Nice enough, but not sufficient for me to repeat order
10 October 2025
Unprompted review
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