I would appreciate you with 5 stars. I can't give more stars. Because that's impossible. But I would recommended to all customers to CHI Institute. I set up a multiple purchase with the help of the cu... See more
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I would give you 10 stars plus if I could. The customer service people worked with me as I set up a multiple purchase. The repair people tried extensively to fix my I-9 with an intermittent problem.... See more
Company replied
The new Palm is nothing short of fantastic. It's lighter, easier to hold and position and the adjustability of the settings makes it the easiest Infratonic device ever. My husband and I have a hard... See more
Company replied
Love their products. Innovation and commited customer service. As a practitioner I've used the infratonic line for decades. Invaluable tools. Every home should have one. I sincerely mean that.... See more
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Company details
Written by the company
Our Tribe aspires to enhance their human experience. In order to succeed, our Tribe requires the inspiration to wholeheartedly embrace their struggles and challenge their inner ego. With sincere intention, you can grow physically, emotionally. Once you’ve enhanced your human experience, be the positive change in our world that our Tribe strives to be!
Contact info
Reno, United States
- 8006827061
- support@chi.us
- chi.us
Great service
20 March 2020
Unprompted review
Reply from CHI Institute
Hi Cheryl,
Thank you for taking the time and giving us a review! We appreciate the support!
-The CHI Team
Buttons didn't work consistently
Buttons didn't work consistently. Used device for 5 days and felt no different. Sorry
17 March 2020
Unprompted review
Reply from CHI Institute
Hi Ellen,
Thank you for taking the time to submit this review. I am sorry you had a bad experience with the Infratonic 9. Over here at CHI Institute, we strive to ensure our customers needs are met and they leave happy. Everyone's body is different and we always recommend to give your Infratonic about 2 weeks for the body to adjust as well, that's when most people start to see change and if not, you still have that 30 day guarantee to back you up.
As for the buttons, I am sorry they weren't working. Technology sometimes has a mind of its own. We are here to help you and fix the machine once we received it in the mail!
- The CHI Team
The I-9 is my best friend
The I-9 is my best friend. It is the most wonderful product I've ever owned. I use it almost daily to relieve any discomfort from to pain to congestion. My daughter could not stop coughing in the middle of the night and as soon as I put the I-9 on her chest, the coughing stopped.
This is only one example. It is my first go-to. I try my best to avoid drugs. Thank You for inventing such an awesome device! Also, the Vital Rest is working perfectly now. Thank You again, Laura Tyson
4 March 2020
Unprompted review
Reply from CHI Institute
Hi Laura,
We love to hear this- it makes my heart happy! I am so glad you love your Infratonic and use it as your go to medicine! That is amazing to also hear your VitalRest is up and running nicely! We appreciate your continued support and business!
- Kindly, the CHI Team
Your Customer Service is excellent
Your Customer Service is excellent. We have always had our orders filled promptly and sent to us.
26 February 2020
Unprompted review
Reply from CHI Institute
Hi Anne,
Thank you for the review! We strive to make sure all our customers are happy and taken care of!
- The CHI Team
Great customer service!
23 February 2020
Unprompted review
Reply from CHI Institute
Hi Kevin,
Thank you for the review!
- The CHI Team
My Infratonic 9 needed a new battery
My Infratonic 9 needed a new battery. I called, Customer Service was extremely helpful and within a few days a new battery was sent to me. Thank you for being so responsive. I cannot go a day with out this device.
21 February 2020
Unprompted review
Reply from CHI Institute
Hi Marie,
Thank you for the review! We are here to help you, I hope you got that battery in so your Infratonic is ready to use!!
- The CHI Team
They got a new AC adapter to me in 2…
They got a new AC adapter to me in 2 days after I ordered it.
20 February 2020
Unprompted review
Reply from CHI Institute
Hi James,
Thank you for the review! I am glad to hear your AC adapter got to you in a speedy delivery!
- The CHI Team
I have use these machines and energy…
I have use these machines and energy tools for years-love them!
19 February 2020
Unprompted review
Reply from CHI Institute
Hi Lisa,
Thank you so much for the review! We appreciate your continued support!
- The CHI Team
Cutting Edge Products
Great company, love their products. I was impressed that I got a follow up call to see how I liked my purchase and if they could answer any questions.
14 February 2020
Unprompted review
Reply from CHI Institute
Hi Jaime,
Thank you for the review! We are here to help you with any questions you may have! I hope you are enjoying you CHI Shield!
- The CHI Team
Always prompt and kind customer…
Always prompt and kind customer service. They really care!
11 February 2020
Unprompted review
Reply from CHI Institute
Hi Brett,
Thank you for your kind review! We appreciate it and we are always here to help you!
-The CHI Team
Love your customer service
Love your customer service, love your product!
7 February 2020
Unprompted review
Reply from CHI Institute
Hi Sally,
Thank you so much for your review! I hope your daughter is enjoying her CHI Stone!
-The CHI Team
Our Family loves the CHI Institute
Our Family loves the CHI Institute - for over 10 years we have used the Infratonic 9 to heal and prevent injuries - I also love how it helps me fall into a deep sleep. I have also used this on various dog injuries and I believe it to be most helpful. The Staff and customer service is OUTSTANDING!!!! Patient and very friendly they support the customer, repairs have always been prompt and well done.
31 January 2020
Unprompted review
Reply from CHI Institute
Hi Mr. and Mrs. Alland,
Thank you very much for the review and continued support throughout the years! If you have any specific methods or protocols that you use- send them our way. We love to hear the different ways that you find help relieve pain for yourself or your animals!
- The CHI Team
Very pleased with service and product
I was very, very pleased with the service, product, and accommodation for my situation.
24 January 2020
Unprompted review
Reply from CHI Institute
Hi Shirley,
Thank you for the review! I am glad we could properly help you in your situation! Enjoy your new CHI Shield!
- The CHI Team
repair
Sent my infratonic 9 for repair of the battery and buttons. The wok was done quickly and returned to me promptly
20 January 2020
Unprompted review
Reply from CHI Institute
Hi Dr. Schwartz,
Thank you for the review! I am glad we got those buttons adjusted and a new battery in your device quickly and effectively!
- The CHI Team
I have been with this company since…
I have been with this company since there beginning in California. They have always been on top of there game.
11 January 2020
Unprompted review
Reply from CHI Institute
Hi David,
Thank you for the review and the constant support throughout the years! We appreciate your business!
- The CHI Team
Reply from CHI Institute
Hi Dawn,
Thank you for the review! Gabby is an amazing team member, we are lucky to have her! Enjoy your Infratonic 9!
- The CHI Team
Wonderful after purchase care!
The customer service from Gabby was amazing. I am so appreciative and impressed by her! Products are great but so are the staff.
8 January 2020
Unprompted review
Reply from CHI Institute
Hi Rebecca,
Thank you for the review! Gabby is quite amazing. We stand behind you in being thoroughly impressed and appreciative of her! I hope you are enjoying your devices!
- The CHI Team
Superb service for my Infratonic 9…
Superb service for my Infratonic 9 which I have had for 6 years with needing only batteries. I love it. A chiropractor introduced it to me. He told me I would not need to go to the weekly treatments I went to with my former chiropractor. He was right!
8 January 2020
Unprompted review
Reply from CHI Institute
Hi Shirley,
Thank you for the review! I am happy to hear that the Infratonic has been helpful for you!
- The CHI Team
What a great company
What a great company! I really appreciate all the phone calls to accomplish the purchases we made and your willingness to work with me to complete them! Kind and knowledgeable people willing to help.
3 January 2020
Unprompted review
Reply from CHI Institute
Hi Dr. Michael and Dr. Susan,
Thank you very much for the review! We are here to help you, answering any questions we can in our power! We appreciate your business!
- The CHI Team
You are the best to deal
You are the best to deal
With always the best customer service !!!
3 January 2020
Unprompted review
Reply from CHI Institute
Hi Kim,
Thank you for the review! We are here to help you!!!
- The CHI Team
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