Just great to speak to humans on the other end of the line. Problems a while ago which they bent over backwards to sort out, which was finally resolved by BT engineer finding a loose wire. Laura Bacon... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Michael F at CHESS IT has been brilliant at handling multiple enquiries from our office. He resolved each issue promptly and was always helpful, with nothing ever being too much trouble. All issues we... See more
Company replied
How refreshing to find someone like Ricky on the end of the “ Customer Enquiries” line ! This gentleman got to the bottom of my problem immediately. He explained exactly what had happened and kept hi... See more
Company replied
Danielle Cook has been great to work with as our account manager at CHESS. Nothing is ever too much trouble for her, and she always gets things done ASAP. She’s super responsive, easy to deal with, an... See more
Company replied
Company details
Written by the company
Chess ICT - One of the UK’s leading ICT solution providers, helping over 30,000 businesses grow through innovative technology and expert advice.
Contact info
Mereside, Alderley Park, Congleton Road, SK10 4TG, Macclesfield, United Kingdom
- 03447706000
- customerservices@chessict.co.uk
- chessict.co.uk
4.5
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rude Customer Service
I was extremely disappointed with the customer service from Chess IT this morning. I was expecting a helpful and courteous experience, but instead, I was met with rudeness and lack of professionalism from Sophie (Chess IT Staff). The lady was completely uninterested in assisting me and was dismissive of my concerns. I would not recommend dealing with this company to anyone. The lack of respect and poor communication skill is appalling.
8 October 2025
Unprompted review
Reply from Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
Please call us on 03447706000 or email us on customerservices@chessict.co.uk so that we can locate your account on our systems and work together to find a solution that meets your needs.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’.
Many thanks,
Dean
Chess - Mobile Phone query
Gareth Roper at Chess sorted my query out really quickly and was very helpful. Thank you very much.
7 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great feedback! We're so pleased to hear Gareth continues to provide such responsive and helpful support — he’s a real asset to the team!
Thank you.
Dean
I dealt with Chess for a number of…
I dealt with Chess for a number of years, and have always received a prompt response to find a solution. Gareth and his team understand the business, and their experience is invaluable.
7 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great feedback! We're so pleased to hear Gareth continues to provide such responsive and helpful support — he’s a real asset to the team!
Thank you.
Dean
Amazing support
Amazing support, Michael was a great help! Fixed my issue really quickly and even helped with setup. Lovely overall :)
6 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great feedback! We're so pleased to hear Michael continues to provide such responsive and helpful support — he’s a real asset to the team!
Thank you.
Dean
Great service from Michael Fenton…
Great service from Michael Fenton today. He was very patient with me and always looked for other ways to help. Thanks Michael :)
6 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great feedback! We're so pleased to hear Michael continues to provide such responsive and helpful support — he’s a real asset to the team!
Thank you.
Dean
They failed transferee our numbers…
They failed transferee our numbers correctly. or failed transfer one number at all I complained for months, the tech department were unable to sort the problem saying it was working, when it Cleary was not working, there contract states they do not have to provided any working service, so now we are going to go to court. We nearly have gone bust because our sales book when down from 7 weeks to one week. really bad company. I had to tick one star should of been no starts.
6 October 2025
Unprompted review
Reply from Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
Please call us on 03447706000 or email us on customerservices@chessict.co.uk so that we can locate your account on our systems and work together to find a solution that meets your needs.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’.
Many thanks,
Dean
Reply from Chess
Good afternoon
Thanks for the great feedback! We're so pleased to hear Danielle continues to provide such responsive and helpful support — she’s a real asset to the team!
Thank you.
Ryan
STAY AWAY !!!
STAY AWAY !!!
1. When being moved from NBC cloud phone service they decided to add additional chargeable service without asking for permission. I have requested to have it removed and refunded -they did absolutely nothing and kept charging us. Several tickets later finally they have cancelled the service though said they will not refund anything as it was charged for several months.
2. In Jan 2025 as we were in contract with them we have requested additional for new employee. End of September 2025 - NEVER HAPPENED!
3. The communication is total disaster - we've been unable at some point to log into the portal and took them month to sort it out. We could not request the password remainder because the email for some reasons we going to one of their team members!
STAY AWAY
30 September 2025
Unprompted review
Reply from Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
Please call us on 03447706000 so that we can locate your account on our systems and work together to find a solution that meets your needs.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’.
Many thanks
Ryan
Alvin Kadi
Alvin, my contact, explained everything very well, offered me a great deal and he couldn’t have been more helpful and patient. Thank you!
26 September 2025
Unprompted review
Reply from Chess
Good morning
Thanks so much for your lovely feedback! We're delighted to hear Alvin was so helpful and patient — he’s a real credit to the team. We're glad you got a great deal!
Thank you.
Ryan
Great customer service
We changed to Chess for our mobiles a few years ago and received great pricing and above anything excellent customer service from Danielle. It is great that she is on the ball and answers every query in record time and nothing is too much trouble. Clearly an asset to your company.
24 September 2025
Unprompted review
Reply from Chess
Good morning
Thank you so much for your kind words! We're thrilled to hear you've had such a great experience with Danielle — she truly is a star and we're lucky to have her. Your feedback means a lot!
Thank you
Ryan
Brilliant service from Ricky Walker
Brilliant service from Ricky Walker. He was great sorting my faulty telephone line when I had a problem
23 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great feedback! We're so pleased Ricky Walker was able to resolve your issue so efficiently
Thank you
Ryan
Alvin Kadi
Alvin Kadi, thanks I was going to move away from chess , luckily for chess, Alvin rang me and work hard to help me rejig and stay.. thank you
18 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for the great feedback! We're so glad Alvin was able to help and keep you with Chess—brilliant work!
Thank you.
Ryan
The person I spoke to and who spoke he…
The person I spoke to and who talked me through everything made this transaction so easy Thank you so much Alvin Kadl
22 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for the lovely feedback! We're thrilled Alvin made the process so easy for you
Thank you.
Ryan
Danielle is incredibly helpful
Danielle is incredibly helpful and Chess have been great to deal with for our phone plans.
23 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the kind words! We're so glad Danielle and the team at Chess could make your phone plan experience a great one!
Thank you.
Ryan
I should have read the reviews......
I should have read the reviews....... Seemed ok at first, then the charges kept increasing and they pulled a con with the addition of dark web monitor -instead of inviting to join, they gave a free trial which could be cancelled. Of course that's a twisted way oof increasing the income as it was not clearly stated that it would be automatically added to the account. They have been totally unhelpful and disinterested in resolving my complaints and very quick to threaten sending my disputed, unpaid amounts to a debt collector. It's a bad way to do business and would suggest any other company rather than this one. Should have read the reviews!
22 September 2025
Unprompted review
Reply from Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
Please call us on 0344 770 6000 so that we can locate your account on our systems and work together to find a solution that meets your needs.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’.
Many thanks
Ryan
Very personal experience very hands on…
Very personal experience very hands on dead easy to talk to
communication top tier
Andy Rushton was my point of contact very help top guy
18 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great review! We're glad you had such a smooth and personal experience — Andy's always happy to help!
Thank you.
Ryan
Chess customer service
Chess, and Alvin in particular, couldn't have been more helpful despite a few hiccups (not of their doing, I hasten to add) along the way. We wouldn't hesitate to recommend - excellent cheerful customer service from start to finish.
18 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for the kind words! We're so pleased Alvin was able to support you throughout — even with a few bumps along the way. Your recommendation means a lot!
Thank you.
Ryan
Business phone renewal
Just renewed my business phone contracts with chess again, Andy Ruston was super helpful in sourcing us the best phones for our business! Highly recommend
18 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for the great feedback! We're thrilled to hear Andy was able to help you find the perfect phones for your business. We really appreciate the recommendation!
Thank you.
Ryan
Ease of speaking to people to ensure…
Ease of speaking to people to ensure speedy agreement of new contracts
17 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for taking the time to leave a review.
Glad to hear our team made it easy to connect and get things moving quickly!
Thank you
Ryan
Excellent service from Michael Fenton…
Excellent service from Michael Fenton who patiently talked me through issues step by step. Very helpful and clear.
11 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for your kind words! We're thrilled to hear that Michael provided such clear and helpful support. We'll be sure to pass on your appreciation!
Thank you.
Ryan
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