I switched from SiteGround to save $ BUT... I was delightfully blown away by the tech support. It's as good or even better than SiteGround. Prior to my SG contract expiring I had briefly tried Hosting... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I signed up for a plan last year to consolidate a few other sites and the price was perfect. Overall the move has been great especially because they migrated the sites for me. Sometimes I run in... See more
Company replied
I purchased hosting from Chemicloud recently and needed website migration, help with email, SMTP and Quick.cloud. The people there were very professional and courteous and quickly helped me out, eve... See more
Company replied
The support engineers at ChemiCloud are ALL extremely help, knowledgeable, prompt to reply , diagnose & fix - 24/7 through live chats, and when it's time for either side of an issue to get some sleep... See more
Company replied
Company details
Written by the company
Founded in 2016, ChemiCloud's success is thanks to the people that make us the company we are. With cornerstone principles of exceptional customer service and making web hosting simple, our goal is to help anyone who wants to host a site do so with ease. Whether you represent yourself with a personal site, or a big box brand with an enterprise-level Cloud VPS we have something for everyone. No matter what we're doing for you, rest assured that our 24/7 always-online Customer Support is ready to listen and lend a hand whenever it's required.
Contact info
651 N. Broad Street, Suite 206, 19709, Middletown, United States
- +1.302.766.7722
- help@chemicloud.com
- chemicloud.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
25 December 2025
Unprompted review
Reply from ChemiCloud
Thank you for your feedback! We’re glad to hear you’re happy with the service. If you ever need anything, our team is here 24/7 to help.
Real humans giving great support!
I don't have to wait long for real solid answers to my questions -- and they come from real humans!!! I've had some very technical issues as well and truly knowledgeable people respond to my issue with quality answers.
22 December 2025
Unprompted review
Reply from ChemiCloud
Thank you for sharing this — it truly means a lot! We’re really glad to hear you’ve been getting solid, timely answers from real, knowledgeable people, even with more technical issues. Providing genuine, human support you can rely on is something we care deeply about, and we appreciate you recognizing it. We’re here 24/7 whenever you need us.
Excellent Support, Reliable Service, and Great Uptime
I’ve had a very positive experience with ChemiCloud so far. Their technical support is truly excellent — very responsive, professional, and patient in explaining every detail clearly.
The service itself is very reliable, and the uptime has been excellent, which is critical for my websites. Even during a recent server relocation, the process was handled smoothly and professionally, with clear communication from the support team throughout.
Overall, ChemiCloud delivers a high-quality hosting service backed by a support team that genuinely cares about customer satisfaction. I’m very satisfied and would confidently recommend them.
22 December 2025
Unprompted review
Reply from ChemiCloud
Hi Ahmed,
Thank you for taking the time to share such a thoughtful and detailed review! We’re really glad to hear that our technical support team has been responsive, patient, and clear in explaining every step along the way. It’s also great to know that your sites have remained reliable with excellent uptime, even during the recent server relocation.
We truly appreciate you highlighting the care and communication from our team. At a time when many companies rely heavily on automation, we remain committed to real, human support that customers can trust. Thank you for your confidence and recommendation; we’re here 24/7 whenever you need us.
Excelente support
Excelente support, technnician was useful and skilled so the problem was solved in the best way
18 December 2025
Unprompted review
Reply from ChemiCloud
Hi Felipe,
Thank you for your kind words! We’re glad to hear our technician was helpful and skilled, and that your issue was resolved effectively. We truly appreciate your trust and are here 24/7 whenever you need us.
I am already for years with chemicloud…
I am already for years with chemicloud with my reseller hosting package. They are very helpfull, always quick and nice in their responses!
18 December 2025
Unprompted review
Reply from ChemiCloud
Hi Jussi,
Thank you for being with us for so many years! We’re really glad to hear you’ve had a great experience with your reseller hosting and that our team has consistently been helpful, quick, and friendly. We truly appreciate your long-term trust and are here 24/7 whenever you need us.
I highly recommend it to anyone who needs WordPress or web hosting.
I was concerned that the hosting operating costs being 10 times cheaper than Cloudways (USD 35/month vs. USD 3.5/month, based on a 3-year contract) might mean inferior performance or service.
However, I am extremely satisfied with both the performance and service.
First, in terms of performance, they provide twice the CPU and RAM compared to my previous hosting provider.
Second, regarding service, they successfully completed the migration of 6 WordPress sites in under 30 minutes. When I requested chat support for a plugin error, they kindly resolved it within 10 minutes. I want to give them top marks. I'm really glad I switched to ChemCloud and would highly recommend it to others. Thank you.
14 December 2025
Unprompted review
Reply from ChemiCloud
Thank you for sharing such a detailed and honest experience! We’re really glad to hear that, despite the initial pricing concerns, our performance and service exceeded your expectations. It’s great to know the increased resources made a noticeable difference and that the migration of your six WordPress sites went smoothly and quickly.
We also appreciate you highlighting the fast, hands-on help you received with the plugin issue. That kind of responsiveness is exactly what we aim for. Thank you for trusting ChemiCloud and for the strong recommendation. We’re here 24/7 whenever you need us.
3 years already ! Best technical support
I started to migrate my first website 3 years ago to Chemicloud to give a try and it was a good experience. Good server performances and there is more functions than other hosting companies.
The best thing about them is technical support 24/7, fast and has really good technical knowledge.
Now, I've 3 differents servers from them and I'm very happy.
21 December 2025
Unprompted review
Reply from ChemiCloud
Hi Julien,
Thank you for being with us for three years and for sharing your experience! We’re really glad to hear that your first migration went well and that our server performance and feature set have continued to meet your needs as you’ve grown to multiple servers.
It means a lot to know that our 24/7 technical support — fast, knowledgeable, and handled by real people — has been the standout for you.
We truly appreciate your long-term trust and are happy to keep supporting you every step of the way.
Customer Support is TOPS!!
Yall did an awesome job with customer support, sales, and technical support. Huge thank you for migrating EVERYTHING from my previous server. Yall got everything (even CRON jobs) and all worked minute one!! Thank you so much for the warm welcome to CC.
11 December 2025
Unprompted review
Reply from ChemiCloud
Hi Mark,
Thank you so much for such an amazing review! We’re thrilled to hear that everything was migrated smoothly and worked right from minute one. That’s exactly the kind of outcome our team aims for.
It also means a lot to know that our customer support, sales, and technical teams made you feel welcomed and well taken care of. At a time when many companies are shifting toward AI chat bots, we’re proud to offer real, human support that digs into the details and gets things done. Welcome to ChemiCloud — we’re excited to have you with us and we’re here 24/7 whenever you need us!
Very reliable
In general, the hosting is very reliable. Very fast response times when there is ever a problem, but problems occurs rarely.
19 December 2025
Unprompted review
Reply from ChemiCloud
Hi Lenka,
Thank you for your feedback! We’re glad to hear you’ve found our hosting reliable and that issues are rare. When something does come up, it’s great to know our team’s fast response times have made a difference. We truly appreciate your trust and are here 24/7 whenever you need us.
Readily addressed the issue
19 December 2025
Unprompted review
Reply from ChemiCloud
Hi James,
Thank you for your feedback! We’re glad to hear your issue was addressed promptly. If you ever need anything else, our team is here 24/7 to help.
Smooth and fast service.
19 December 2025
Unprompted review
Reply from ChemiCloud
Hi Kel,
Thank you for your feedback! We’re glad to hear you had a smooth and fast experience with our service. We’re here 24/7 whenever you need us.
As someone wChemiCloud Sets the Standard for Quality Hostingho manages multiple…
As someone who manages multiple websites, I can confidently say that ChemiCloud stands out. Their infrastructure is solid, with excellent uptime and impressive speed optimization. The migration process was smooth and handled entirely by their team.
The support agents are extremely knowledgeable — they understand WordPress, DNS, email configurations, and server settings. Every interaction I’ve had with them has been efficient and professional. Definitely a top-tier hosting provider.
29 November 2025
Unprompted review
Reply from ChemiCloud
Hi Eslam,
Thank you for taking the time to share such a detailed review! We’re really glad to hear that our infrastructure, uptime, and performance have stood out for you while managing multiple websites, and that the migration process was smooth and fully handled by our team.
It means a lot to know our support agents’ knowledge across WordPress, DNS, email, and server configurations has made every interaction efficient and professional. At a time when many companies lean heavily on automation, we’re proud to offer real, experienced people who understand the details and take ownership of the solution.
Thank you for your trust and recommendation. We’re here 24/7 whenever you need us.
Reply from ChemiCloud
Hi Gabor,
Thank you for your feedback! We’re glad to hear our team was able to provide quick solutions whenever issues or questions came up. We truly appreciate your trust and are here 24/7 whenever you need us.
They helped me migrate my sites very…
They helped me migrate my sites very quickly and their server is very fast.
18 December 2025
Unprompted review
Reply from ChemiCloud
Thank you for sharing your experience! We’re glad to hear your sites were migrated quickly and that you’re enjoying the speed of our servers. We truly appreciate your trust and are here 24/7 whenever you need us.
ChemiCloud quickly and efficiently…
ChemiCloud quickly and efficiently fixed an error I was having and saved the day! This makes about a month's worth of days they have saved me so far. 10 STARS!
17 December 2025
Unprompted review
Reply from ChemiCloud
Hi Melanie,
Thank you so much for the amazing feedback! We’re thrilled to hear our team was able to step in quickly, fix the issue, and save the day again! Knowing we’ve saved you so much time already truly means a lot to us. We’ll keep being here 24/7 whenever you need us.
They respond quickly
I have had hosting with them for several years, and it has been good, and whenever I have had issues, they respond quickly.
18 December 2025
Unprompted review
Reply from ChemiCloud
Hi Andres,
Thank you for being with us for several years and for sharing your experience! We’re glad to hear your hosting has been reliable and that our team has always responded quickly whenever you needed help. We truly appreciate your long-term trust and are here 24/7 whenever you need us.
Reply from ChemiCloud
Hi Til,
Thank you for the great feedback! We’re glad to hear our support was quick and to the point, and we really appreciate the recommendation. We’re here 24/7 whenever you need us.
Excellent service at affordable costs
11 December 2025
Unprompted review
Reply from ChemiCloud
Thank you for your feedback! We’re glad to hear you’re enjoying our service and find it affordable. We truly appreciate your trust and are here 24/7 whenever you need us.
Helpful instructions.
10 December 2025
Unprompted review
Reply from ChemiCloud
Hi Dan,
Thank you for your feedback! We’re glad to hear the instructions were helpful. If you need anything else, our team is here 24/7 to assist you.
I am very satisfied with the fact that…
I am very satisfied with the fact that my questions are being resolved very clearly by issuing a ticket inquiry.
13 December 2025
Unprompted review
Reply from ChemiCloud
Hi Kim,
Thank you for your feedback! We’re glad to hear that your questions were resolved clearly through our ticket system. We truly appreciate your trust and are here 24/7 whenever you need assistance.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.