Amazing service! What a brilliant company, delivery company failed to deliver my item and sent back to vendor upon emailing the vendor and having a short phone call they resolved the issue and got the... See more
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I made errors in my order & the customer service is amazing; very responsive & very helpful. Would definitely recommend & will shop here again!
Superb! Had exactly what we were looking for, and delivered in a timely manner just a couple of days later. Sensible price and the newcomer discount was very welcome. No complaints at all. Highly reco... See more
We were so impressed with the customer service!! We live up in Scotland and knew exactly what travel system we were looking for, however we were struggling to get it anywhere. We seen that it was avai... See more
Company details
Written by the company
We here at Chelsea Baby are dedicated to bringing you the best possible brands at the best prices! We are the one stop shop for everything you need on your baby’s journey through life. From the moment you start planning your nursery, to potty training then learning to ride a bike and beyond! As parents ourselves we know how difficult raising children can be and how confusing buying all of the things you need and what questions you may have, such as, “which car seat is the best?” “Is this pram suitable for newborns?” ” What is the in Christmas present this year?” and more. That’s why our team of dedicated experts are here to advise and help you on your journey
Contact info
Unit 25 Pedmore Road Industrial Estate, DY5 1TJ, Brierley Hill, United Kingdom
- 01902490211
- hello@chelseababy.com
- chelseababy.com
4.7
Excellent
160 reviews
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Prompt service and fast delivery on time
22 January 2024
Reply from Chelsea Baby
Thank you for your review!
We're glad to hear that you received prompt service and on-time delivery.
Your satisfaction is important to us.
If you have any questions or need assistance, please don't hesitate to reach out.
We appreciate your support!
Warm regards
Pleased with service and products with…
Pleased with service and products with prompt delivery.
22 January 2024
Reply from Chelsea Baby
Thank you for your kind words!
We're delighted to hear that you were pleased with both our service and products, and that you received your delivery promptly.
Your satisfaction is our priority, and we look forward to serving you again in the future.
If you ever need assistance or have any questions, please feel free to reach out.
Thank you for choosing Chelsea Baby!
Delivery took a while but it was over…
Delivery took a while but it was over Christmas period and website said it would be delays when I ordered. Great price and great service, highly recommend
18 January 2024
Reply from Chelsea Baby
Thank you for your feedback and understanding during the Christmas period delay.
We're glad you found our pricing and service satisfactory.
Your recommendation means a lot to us!
If you have any questions or need assistance in the future, please reach out.
We appreciate your support!
Best wishes
delay on delivery
We had a long delay on delivery, aside from which, product and communication was great
18 January 2024
Reply from Chelsea Baby
Thank you for your feedback.
We sincerely apologise for the delay in delivery, and we appreciate your patience and understanding.
We're delighted to hear that you found the product satisfactory and that our communication met your expectations.
We will take your feedback on board to improve our delivery processes.
If you have any further questions or concerns, please don't hesitate to contact us.
We hope to serve you again in the future.
Best regards
Great price , good communications from the shop
Bought the Britax Kidfix over the Christmas period. Price was much lower than anywhere else , so really happy with that! Chelsea Baby contacted me early Jan to apologise that there would be a delay (I expected this to be honest since I knew their shop closes over Xmas and the price was so good). The seat actually arrived a week earlier than they said in the end! Really happy overall, thanks!
10 January 2024
Reply from Chelsea Baby
Thank you for taking the time to share your experience with us. We're thrilled to hear that you're happy with the great price and our communication.
We appreciate your understanding regarding the slight delay and are delighted that the seat arrived even earlier than expected.
Your satisfaction is our priority, and we look forward to serving you again in the future.
Best regards
Took a little longer to arrive than…
Took a little longer to arrive than expected but now it’s here I’m delighted with my purchase.
9 January 2024
Reply from Chelsea Baby
Thank you for your patience!
We're delighted to hear that your purchase has brought you joy.
If you have any further questions or need assistance, feel free to reach out.
Best regards
Good price and good communication
10 January 2024
Reply from Chelsea Baby
We appreciate your feedback!
It's fantastic to hear that you found our prices competitive and appreciated our communication.
Thank you for choosing Chelsea Baby!
Best regards
Easy website
Easy website. Delivery when said. Straight forward no problems. Good price for cot I was looking for.
8 January 2024
Reply from Chelsea Baby
Thank you for your positive feedback!
We're delighted to hear your experience with our website and delivery was smooth. Providing an easy and straightforward shopping experience is our goal.
We appreciate your kind words.
Best regards
I'm super happy with the nursery chair
An absolute brilliant Nursing Chair and Footstool. Really pleased with it.
9 January 2024
Reply from Chelsea Baby
Thank you for your delightful feedback!
We're thrilled to hear that you are super happy with the nursery chair and footstool.
Your satisfaction is our top priority, and we appreciate your kind words.
Warm regards
Best price and fast delivery!
8 January 2024
Reply from Chelsea Baby
Thank you for your positive feedback!
We're delighted you found our prices competitive, and we appreciate your acknowledgment of our fast delivery.
If you ever have more shopping needs or questions, feel free to reach out.
Best regards,
Chelsea Baby Team
The item was delivered on time
The item was delivered on time , I haven’t opened it yet as it’s a gift for my grandson’s first birthday . Hopefully it would all be good in the box
2 January 2024
Reply from Chelsea Baby
Thank you for your feedback.
We're delighted to hear that your item was delivered on time.
We hope it brings joy to your grandson on his first birthday.
If you have any questions please don't hesitate to reach out.
Kind regards,
Chelsea Baby Team
Great product
Great product, great price, good service.
I bought it just before Christmas, a automatic email just to make me aware that they were closed and wouldn't be able to dispatch straight away would've been useful. All sorted with a phone call and the staff member I spoke to was very helpful.
4 January 2024
Reply from Chelsea Baby
Thank you for your positive feedback!
We're happy to hear you love the product, appreciate the price, and had a good experience with our service.
Your suggestion regarding communication around holiday closures is valuable, and we'll certainly consider it for future improvements.
We're glad the phone call resolved everything, and we hope you enjoy your purchase.
If you ever need further assistance, feel free to reach out.
Best regards,
Chelsea Baby Team
The chair and stool took a while to…
The chair and stool took a while to come but we were kept informed. The quality and price were excellent
20 December 2023
Reply from Chelsea Baby
Thank you for taking the time to share your experience!
We appreciate your patience, and we're thrilled to hear that you found our chair and stool to be of excellent quality at a great price. Your satisfaction is our priority, and we look forward to serving you again in the future.
Best regards
Very good first experience
I was recommended this online shop as I had not heard anything about it. The website was easy to navigate, easy to order and sone great prices.
The items are suitably described and informative where required
I would recommended
28 November 2023
Reply from Chelsea Baby
Thank you so much for taking the time to share your positive experience with Chelsea Baby! We're delighted to hear that your first experience with us was very good, from the ease of navigation on our website to the straightforward ordering process and great prices.
We strive to provide accurate product descriptions and helpful information, and we're glad to know it's appreciated. Your recommendation means a lot to us.
If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you for choosing Chelsea Baby!
I would avoid using this company again
I would avoid using this company again. Haven’t tried the products yet but they were very late in arriving. I was told I’d be receiving a substantial discount for the inconvenience they’d caused with the long delay but to date they’ve ignored my emails chasing this up. Really unprofessional company with some very rude staff working there.
27 November 2023
Reply from Chelsea Baby
I appreciate your time for leaving this and understand your frustration regarding the delay in processing your order, especially during the Black Friday sale.
Firstly, I must address the issue of communication channels. While we understand the importance of addressing customer inquiries promptly, using multiple channels simultaneously has a significant impact on our operational efficiency and the quality of service we strive to provide to all our customers. We encourage our customers to use a single channel to streamline communication and ensure a more effective resolution process.
Now, let's delve into the matter of the delay in processing your order, especially during the Black Friday sale. Regrettably, the surge in orders during this period, particularly for larger items, resulted in some delays. We were transparent about these challenges and communicated the situation to our customers.
Despite our efforts to keep you informed, it appears that our explanations were disregarded. It is disheartening that, rather than engaging in constructive dialogue, you chose to employ aggressive tactics, making demands under the threat of a negative review. We cannot condone or entertain such coercive behavior, as meeting such demands would compromise the integrity of our business.
We sympathize with your frustration regarding the delay, but we cannot succumb to unreasonable demands. Our commitment to fairness prevents us from offering 50% discounts that are unsustainable for our small business. It is regrettable that, in response to our refusal, you chose to escalate the situation by making false accusations and threats.
We believe in constructive criticism and are open to addressing legitimate concerns. However, bullying, aggression, and harassment have no place in our interactions. We take the wellbeing of our staff seriously, and such behavior is unacceptable.
Despite these challenges, we extended a goodwill gesture in an attempt to find common ground. Unfortunately, your response deemed our offer offensive. It is regrettable that a resolution could not be reached through a more amicable discourse.
We hope you reconsider your stance and engage with us in a more constructive manner. We remain committed to resolving this matter amicably and appreciate your understanding.
Kind regards,
Noah
Took money but item was not in stock
Ordered a stroller that was on offer, a kinderkraft nubi 2. Next day receive an email saying it was out of stock and will be refunded in 5 working days. Firstly why take the order if it was out of stock? It shouldn't allow me to process the order and now you have my money and I have to wait to get it back. Quick to take the money but takes 5 days to send back , ridiculous. Maybe invest in a stock management system that doesn't allow people to place orders for non existent items. Will not be using this company ever again, useless!!
29 November 2023
Unprompted review
Reply from Chelsea Baby
Good afternoon,
Thank you for taking the time to share your feedback.
I sincerely apologise for the inconvenience caused by the out-of-stock issue with your Kinderkraft Nubi 2 stroller order. We deeply regret any frustration this may have caused.
Unfortunately, due to unexpectedly high demand, our stock was gone before we could fulfil your order. Upon discovering this issue, we took immediate action by removing all Nubi 2 listings from our website to prevent similar situations in the future.
I understand the frustration of waiting for a refund. While the timeframe for some refunds is subject to each bank's policy, we are committed to making improvements to minimise delays.
Your patience is greatly appreciated, and we value your feedback as it helps us identify areas for improvement.
Thank you for bringing this to our attention.
Best regards,
Monica
Reply from Chelsea Baby
Thank you for taking the time to share your positive experience with us!
We're delighted to hear that you received your order promptly and are satisfied with the quality of the product.
If there's anything else we can assist you with or if you have any feedback on how we can further enhance your shopping experience, please feel free to let us know.
We appreciate your support and look forward to serving you again in the future!
Kind regards,
Monica
Good choice,good description of goods…
Good choice,good description of goods and delivery prompt.
21 October 2023
Reply from Chelsea Baby
Thank you for your kind words!
We're delighted to hear that you had a positive experience with Chelsea Baby.
Our team works diligently to provide detailed product descriptions and ensure swift deliveries.
We appreciate your support, and if you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Enjoy your purchase!
Monica
I made a mistake with the order
I made a mistake with the order.
it was dealt with quickly, politely and corrected.
15 October 2023
Reply from Chelsea Baby
Thank you for sharing your experience with us.
We're delighted to have resolved the issue for you quickly and efficiently. If you have any more questions or need further assistance, please don't hesitate to reach out.
Thank you for choosing Chelsea Baby!
Monica
Great experience
Easy to order. Arrived on time. Well packaged. Can't fault anything. Great experience . Thanks
11 October 2023
Reply from Chelsea Baby
Thank you for your positive review and for choosing our services. We're delighted to hear that you found the ordering process easy, and that your order arrived on time and in excellent condition.
Customer satisfaction is our top priority, and we're thrilled that you had a great experience with us. We truly appreciate your kind words and your trust in our brand.
If you ever have any more feedback or need assistance in the future, please don't hesitate to reach out.
Best regards,
Monica
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