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Love the Joule BUT now I cannot sign in. Says the password/email I always used is incorrect. Tried to reset password but got no email in response to multiple attempts. There appears to be no othe... See more
Company replied
I signed up and paid for a Studiopass membership a few days ago. Tried to login today and failed. Repeated attempts to reset the password have failed. There is NO SUPPORT without logging in - that... See more
Company replied
The Joule works. The company Chefsteps however is what this review is based on. They are very deceptive. When I purchased the Joule several years ago you had to purchase a Premier lifetime membersh... See more
Company details
Information provided by various external sources
Joule Sous Vide by ChefSteps is the smartest, smallest, and most powerful sous vide tool on the market. Want to make a perfect steak? How ’bout a juicy, tender chicken breast? Just pick what you want to cook, and Joule will make sure it turns out perfect, every time. Joule was created by ChefSteps, a smart kitchen product company. ChefSteps is currently hard at work on new Joule tools, features, and services that will prove integral to the kitchen of the future, and we’re making it a reality one product at a time.
Contact info
1501 Pike Pl, #600, 98101, Seattle, WA, United States
- customerexperience@chefsteps.com
- chefsteps.com
1.4
Bad
1K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent performance
Excellent performance. Great temperature control. Since there are no manual controls, there are problem having other people using the same Joule, unless there is some sharing option I am not aware of. Sole problem is that the connection to WiFi is troubling, and the Bluetooth is not working from far away.
29 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a review, Steve! We would love to help troubleshoot your WiFi connection and share some tips for controlling Joule- please submit a ticket to support.chefsteps.com so we can best assist!
Thanks again,
The ChefSteps Customer Experience Team
Great company, site, and products
I've had a Joule from ChefSteps for nearly a year and a half now. The app and their site are constantly updating for the better. When my Joule began to have some issues, the customer service department identified the issue from the symptoms I described and immediately ordered a replacement to be sent to me at no cost. I merely had to ship the failing one back, also for free. I can't say enough good things about ChefSteps and Joule!
28 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5-star review, Dan! We’re glad to hear that you’re loving cooking with Joule!
We’re here for you if there’s ever anything we can help with, so please don't hesitate to reach out if you have any additional questions, comments or feedback!
Thanks again!
The ChefSteps Customer Experience Team
I love my joule
I love my joule! It is by far my favorite new cooking tool. The chefsteps website and app is also very well organized and detail oriented. I have owned it for about 6 months and have done at least 3 dozen meals with it.
28 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5-star review, Chris! We’re glad to hear that you’re loving your Joule!
We’re here for you if there’s ever anything we can help with as you cook with Joule. Please feel free to visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
I have barely needed to contact them…
I have barely needed to contact them about anything, but it is usually a swift resolution. The recipes for the Joule are great, I use it mainly for making batches as I do meal prep, and also perfect steaks!
28 April 2018
Unprompted review
Reply from ChefSteps
Thanks so much for taking the time to leave us a 5-star review, Larlyn! We’re glad to hear that you’re loving your Joule!
We’re here for you if there’s ever anything we can help with as you cook with Joule, so please don't hesitate to reach out with any questions, comments or feedback.
Thanks again!
The ChefSteps Customer Experience Team
This thing works great!
This thing works great and Sous Vide allows great flexibility in timing dinners. My only complaint is the reliance on a tablet or phone to turn it on or off.
27 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for your review, Ronald! We’re glad to hear that you’re enjoying cooking with Joule, and we also appreciate you sharing your honest feedback. Please let us know if we can ever be of assistance with any questions, comments, or suggestions you might have by visiting support.chefsteps.com.
Thanks again!
The ChefSteps Customer Experience Team
Awesome product
Awesome product, no issues, doing a 1hr cook to a 48hr cook kept at a constant temp
27 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Chris! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
-The ChefSteps Customer Experience Team
The Joule is so easy to use
The Joule is so easy to use! Just plug and play. All the recipes are right on the app that fires it up. The magnet on the bottom and clip are genius. My family the sous eggs Ramen style - we can't get enough!
26 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Ann! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Received as described very pleased.
26 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, William! We’re glad to hear that you’re enjoying your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
It changed my life.
I love cooking, but using a Joule has brought my cooking to a new level. I use it every week, and control it from work. Everything comes out perfectly how I want it. Every time. I made the best ribs my wife and I have ever eaten. The best pork loin. Amazing veggies. The informal and often humorous app is also a plus. After having tried the food I make with it, my parents and several of my friends are getting their own. You won't be disappointed.
25 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, John! We’re glad to hear that you’re enjoying your Joule and really appreciate your feedback here!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Reply from ChefSteps
Hi Lola!
Thank you so much for taking the time to leave a review! We are so glad to hear you have been enjoying your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
-The ChefSteps Customer Experience Team
The joule is a nice immersion…
The joule is a nice immersion circulator overall. I received it as a gift and was very excited to try it out. I like it's small footprint, it's easier to store than my anova. The Bluetooth ability is nice but I would love a quick manual adjustment on the jouke itself. It sucks that I always need my phone to control the Joule. It performs well enough. I don't have any issues with how it cooks. Everything that I've made so far comes out perfectly.
24 April 2018
Unprompted review
Reply from ChefSteps
Hi Alex!
Thank you so much for your feedback! Please don't hesitate to let me know if we can be of further assistance. Please visit support.chefsteps.com with any questions, comments or concerns!
-ChefSteps Customer Experience
I have had my Joule since December and…
I have had my Joule since December and have thoroughly enjoyed it! I have been experimenting with different type foods and combining smoking and sous vide together with amazing results. Now when I go and visit my children, they make sure i am bringing the Joule with me. I think I have dropped a spot in my importance in the family line!
24 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Richard! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
-The ChefSteps Customer Experience Team
I cook all the time
I cook all the time. We are Paleo. My husband surprised me with the Joulee. I was intimidated at first. I didn’t need to be. Not only is this cooking method easy, it allows me to produce the most amazing steaks, chicken and pork chops EVER!!! Tender, mouth watering. My mom is 87. She said that the chicken breasts done the joulee were the most tender, juicy and best she’s ever had...in her life. Believe me, it’s not easy to please my mother!!
24 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Patty! We’re glad to hear that you (and your mom) are loving your Joule! :)
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
User interface is outstanding
User interface is outstanding. This thing makes cooking idiot proof.
-Idiot
23 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Steve! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
I got the Joule so that I can have…
I got the Joule so that I can have dinner cooked when I arrive at home. I'm a busy working mom who has no time to cook in the evening. I prepare meals in advance and keep them in the freezer, in the morning plop in a frozen packaged meat, turn it on from work in the middle of the afternoon. I come home to perfectly cooked, tender, juice meat. I'm a fan.
23 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review! We’re so glad that you’re enjoying your Joule and love hearing that it has helped with your weekday dinner prep!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Great device
Great device, very sleek and compact, and the App is great! I almost use it for everything I cook now! Hopefully they will continue adding more recipes to try!
23 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Kevin! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Great site dedicated to great cooking
The team at ChefSteps clearly believe in Sous Vide, and they have a convert in me. The Joule along with the recipes and guides on the site have transformed the way I cook. I simply will never cook certain dishes any other way. They turn out that good.
I like how the recipes also recommend side dishes to go with the proteins, not all using the Joule. I've made the fingerling potato salad, my first attempt at Romesco, and several other sides I found on the website. And the videos that go along with many of the recipes explaining the "why" behind the recipes have helped me make modifications where necessary.
You can tell that the people behind ChefSteps love cooking, and want to share home cooking with as many people as possible. They do a fantastic job with their mission and I sincerely hope they keep it up.
23 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Bob! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
-The ChefSteps Customer Experience Team
The Sous Vide cooking method was very…
The Sous Vide cooking method was very new to me but the ChefSteps team was quick to answer my questions and provided great input.
I use this method for those meals that I just want to show off to my friends!!
23 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Bill! We’re glad to hear that you’re loving your Joule!
We’re always here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
New, Interesting way to cook...
New, interesting way to cook. I’ve enjoyed all it has to offer. More importantly my family and friends are enjoying the food...
23 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Andrew! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Joule beats out other sous-vide machines.
I've had other sous-vide machines, but my Joule is the best. If it has any problems. their customer service is second to none. They immediately take steps to resolve any issues. If I were in the market for a consumer sous-vide machine, Joule would be at the top of my list.
23 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Nat! We’re glad to hear that you’re loving your Joule!
We’re always here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
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