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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and ability to create a wonderful atmosphere. Many people highlight the exceptional quality of the food, describing it as delicious, authentic, and beautifully prepared, often exceeding expectations. The service is frequently noted as excellent, with consumers appreciating the ease of the overall experience, from communication to the chefs cleaning up afterwards. However, some customers also noted issues with organization and communication, leading to disappointment. A few other people also felt that the food quality was poor, citing undercooked fish, salty risotto, and an overall low standard of cooking that did not meet their expectations for a professional chef service. These reviewers mentioned that the company's large number of chefs might contribute to inconsistent quality.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the chefs for their professionalism,... See more

Service

Customers had positive experiences with service. Many reviewers praised the impeccable, professional, and... See more

Quality

Clients share positive opinions on quality, with many praising the outstanding food, beautiful presentation,... See more

Product

Customers consistently note positive experiences with the product. Many reviewers praise the outstanding food... See more

User experience

Reviewers highlight positive aspects of the user experience. Many customers describe their experience as... See more

Based on these reviews

Rated 5 out of 5 stars

We had the perfect experience with our chef Lucia at Lago di Comi! She arrived on time and brought everything she needed. She filled our villa with a wonderful atmosphere and prepared an amazing meal... See more

Rated 5 out of 5 stars

The initial communication with Giacomo was brilliant. He was responsive, informative and very polite. The dates, chef and menu were all arranged within a few days. We had Valentina and her family cook... See more

Rated 5 out of 5 stars

Excellent service, we booked last minute and Alessandro had no problem coming out to us, even though we were over an hour’s drive away. He was friendly and professional and taught us a lot about the f... See more

Rated 5 out of 5 stars

We had Roberta come cook for us at two different villas during our trip to Puglia, and both dinners were absolutely amazing! We were a group of nine, and she went above and beyond to meet all of our... See more


Company details

  1. Catering Food and Drink Supplier

Written by the company

Hire a private Italian chef for an unforgettable experience. Chef On Demand helps those who value luxury, quality and authenticity to create unforgettable memories thanks to customized dining experiences with selected private Italian chefs in the comfort of their accommodation.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Chef Barbara is phenomenal!

Chef Barbara was our chef in Venice in April 2026. We wanted to do something special for my 50th birthday. This was an amazing time. Chef Barbara was phenomenal. We had great communication prior to her showing up. She was professional and yet she was so easy to talk to. The meal she prepared was delicious and much more than we ever imagined possible. My family and I truly loved having her. I hope we can meet again one day. I would highly recommend choosing Chef Barbara! Thank you again Chef!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

I wish I did this sooner

The timing is impeccable every time, the chef is always well mannered, clean and organized and the food is always absolutely delicious. Would totally recommend.

7 February 2026
Unprompted review
Rated 3 out of 5 stars

It depends if you are lucky

The experience with Chef On Demand is highly dependent on the chef you are assigned. If you are lucky and get a very skilled chef, the evening can be enjoyable. Unfortunately, in my case, the experience itself did not fully meet my expectations.

I was hoping for a cozy, premium dinner with my family, but the food quality and overall organization felt below what I would expect from a service positioned as a “premium” private chef experience. While the platform works with a large number of chefs across Italy, this can sometimes make the level of consistency difficult to guarantee.

That said, I do want to highlight the customer service. After sharing my feedback, the team handled the situation professionally and seriously. They offered a full refund along with a 30% discount on a future experience, showing genuine attention to customer care and a willingness to take responsibility. This approach was appreciated and reflects a strong commitment to customer satisfaction.

Because of how well the situation was managed, I am willing to try the service again, as it may simply be that I was unlucky with this particular experience.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Chef Roberta is amazing!

Chef Roberta put together a dinner for 10 for us in Florence and it was fabulous! The food was delicious. Roberta was so gracious and we had zero responsibility other than to enjoy. Perfecto!

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect experience!

Our experience with Chef Daniele and Chef on Demand was incredible, from start to finish. They were accommodating and commutative in the scheduling process, worked with us to create the perfect menu, and came prepared on the night of the event with assistants and a drink specialist. Chef Daniele cooked an amazing meal, and it was truly some of the best food we had during our entire stay in Rome. The preparation of the food was beautiful, and they were timely, professional and kind. They came prepared and cleaned everything. We have nothing but amazing things to say about our experience, Chef Daniele and the food. Thank you!

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Chef Federico was fantastic

Chef Federico was fantastic! Literally one of the best meals I’ve had in Dubai. We are big foodies and go out often to eat-so we wanted to try something new-and WOW-such fresh produce, so much thought and care was put into the food. Thank you so much

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Poor organisation / communication / rip off over festive season

Poor organisation and poor communication by Giulia. Possible attempt to rip you off over festive season.
We got a quote for a private chef over the Christmas period. The quote should be valid for 7 days 16th-22nd Nov 2025. While I had a few queries during this time, specifically mentioning that I intend to book, at no point did Giulia mentioned a payment was needed to secure the booking or we would lose the chef.
On 22nd Nov, I was told by Giulia that the original quote had expired and the new quote was AED10,000 higher! Needless to say, we decided to go with another company. What a disappointment!

22 November 2025
Unprompted review
Chef On Demand logo

Reply from Chef On Demand

Thank you for sharing your feedback, and we’re truly sorry for the disappointment you experienced.

During peak periods such as Christmas, New Year’s and other major holidays, private chefs tend to get booked extremely quickly. Unfortunately, the chef who originally prepared the proposal for you was confirmed by another family before we received a booking from your side. As a result, we were no longer able to guarantee the same chef or the original quote.

We completely understand how frustrating this can be, and we’re sorry for any inconvenience caused. Your feedback is valuable, and we will make sure to improve our communication to avoid similar situations in the future.

Sincerely,
Chef On Demand Team

Rated 5 out of 5 stars

Perfect experience at Lago di Como

We had the perfect experience with our chef Lucia at Lago di Comi!
She arrived on time and brought everything she needed. She filled our villa with a wonderful atmosphere and prepared an amazing meal, better than anything we could have found in any nearby restaurant. Afterwards she left the kitchen spotless. She was cheerful, very professional, and so discreet that we hardly noticed she was there. It was comfortable, easy, and simply wonderful. We would book this experience again anytime!

12 October 2025
Unprompted review
Rated 5 out of 5 stars

THE HEART OF ITALY

We visited Como for our wedding anniversary, but we never expected that the best part of our visit would be Lucia. A unique menu with curated twists for my wife and I is the start of the experience. A beautiful personality whose heart bleed into her cooking. With resourcefulness in bringing top quality dishes from a kitchnette. Communication and understanding like no other, she was always in touch with when and where to meet. Lucia brought the soul of Italy to our stay and our plates. I recommend this service to anyone looking to bringing the authenticity of Italy to their visit.

12 October 2025
Unprompted review
Rated 4 out of 5 stars

Chef Marzia was adorable

Chef Marzia was adorable.
The dishes were delicious.

The phone number of the chef should be sent beforehand to avoid troubles reaching them. The chef was 50mins late and we had no way no contact her other than mail. A heads up would have been appreciated.
Other than that, the experience was great.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Bravo Giuseppe & Chef Roberta!

Giuseppe & Chef Roberta were wonderful! My family and I were vacationing in Puglia, and after a very long day of travel, I arranged to have Chef Roberta cook a dinner for us onsite. It was exactly what we needed. She and Giuseppe took great care to ensure every detail was managed well. Chef even cooked a few off-menu items for my son. Could not recommend more! Thank you!

23 September 2025
Unprompted review
Rated 5 out of 5 stars

We had Roberta come cook for us at two…


We had Roberta come cook for us at two different villas during our trip to Puglia, and both dinners were absolutely amazing! We were a group of nine, and she went above and beyond to meet all of our needs. Everything was beautifully prepared, delicious, and made our time in Puglia extra special. I highly recommend Roberta to anyone looking for a private chef experience in the area.

18 September 2025
Unprompted review

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