CheckMyTrip Reviews 202

TrustScore 1.5 out of 5

1.6

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Rated 3 out of 5 stars

Usually a great app. However, my return flight ANU-LGW displays Changes and now shows my flight departing 23 hours late. This would be welcome information if it was correct, however, having checked e... See more

Company replied

Rated 1 out of 5 stars

The ‘new’ app is badly designed, can only have been tested by no one or incompetent persons, does not work. Revert to old app that worked perfectly well or I go to another provider. Basic functionalit... See more

Rated 1 out of 5 stars

In my opinion it's not worth using! In my opinion this adds nothing extra to the travel process. Does nothing more than summarise the flight details. The airlines own website does that anyway! I... See more

Rated 1 out of 5 stars

there is a saying, "If something WORKS, DON'T TOUCH IT!!!"!!! I don't know the "brain" behind your latest update, but this person/people are simply the WRONG ONES FOR THIS PURPOSE, FIRE THEM!!! Be... See more

Company details

  1. Software Company

Written by the company

CheckMyTrip allows travelers to retrieve and manage your trip details together in one place at any time.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

202 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Having booked my tickets for the…

Having booked my tickets for the following PNR’s - RJ5HTA & RJ9YD2, we still haven’t received refund for the same. Kindly help. We booked our flights from the skyscanner app and checkmytrip as the service provider.

24 December 2022
Unprompted review
Rated 1 out of 5 stars

Absolute crappy developers!

Wait, who are the developers of this app for goodness sake? Aren't they knowledgeable enough to put a download or print option on this app?

They created the previous version with an option to both print and download, however this version has been a total crap especially to someone like me who is a travel agent and I cannot even download and send the ticket itinerary to my clients!

8 February 2022
Unprompted review
Rated 3 out of 5 stars

Great for flights; useless otherwise

This app said it did exactly what I needed so I signed up. I know it's owned by amadeus so have no issue with trust. I also know it's ONLY a tool to view trips - all those reviews about refunds just got confused about where they purchased their flights I guess. However, it said it would allow me to view hotels, rail etc in the same place as flights. And it DOES NOT do that. I have tried import hotels from agoda, hyatt, holiday inn and the major train ticket provider in the UK - NONE of these worked. So while I love the usefulness of having all my very complicated flight itineraries (many of which overlap with each other) in one place, not having hotels is a huge downer. But it's free, I guess you don't get much if you don't pay.

28 November 2022
Unprompted review
Rated 1 out of 5 stars

More designed around the USA market

More designed around the USA market, utterly useless tool in other regions, I travel in i.e. Eu and CIS. These types of apps are now becoming quite dated as airlines these days provide very similar, as a part of their service.

26 September 2022
Unprompted review
Rated 1 out of 5 stars

This app is garbage

This app is garbage. We've used TRIPMASTER in the past and it was flawless. This app can only post our flight details and nothing more. In an effort to start from scratch I deleted the trip, went to post it again and it can't find the past trip or find the current one, saying I should "try later". All emails sent to them that are supposed to populate details in the app get kicked back too as "Oops, something went wrong, try later" There is literally no way to contact them either.

23 August 2022
Unprompted review
Rated 3 out of 5 stars

Incorrect flight delay information

Usually a great app. However, my return flight ANU-LGW displays Changes and now shows my flight departing 23 hours late. This would be welcome information if it was correct, however, having checked every other source and even phoned the airline, my flight leaves on time
If I rely on the app information I will miss my flight! Therefore, as I can not rely on this app anymore it is irrelevant.

13 June 2022
Unprompted review
CheckMyTrip logo

Reply from CheckMyTrip

Hello!
Thank you for reporting this issue and we are sorry for the unpleasant experience.

Rated 2 out of 5 stars

Past trips have disappeared

This used to be my favorite app and I only used Checkmytrip to store all my trips. I have been travelling every 6 weeks for the last 15 years and had my whole travel history stored on checkmytrip. But when I tried checking this now it only shows my trips from 2019. Where has all the previous history gone to?? and why??

1 December 2021
Unprompted review
Rated 1 out of 5 stars

This company/website can not be…

This company/website can not be legitimate. I was referred here by a link from AirSenegal. Upon trying to register, I received multiple error messages using two different emails and two different devices. I have still not been able to log in. On top of that, when clicking on the link from my computer I was taken to feasy.com but when I did it from my tablet I was taken to checkmytrip.com. To me this is suspicious. I read here that they don't process payment so I'm not sure why AirSenegal even sent me to them. I can't say for sure but I feel like it's some kind of "data trapping"
site.

18 November 2021
Unprompted review
CheckMyTrip logo

Reply from CheckMyTrip

Hello Khadijah,
We apologize for the unpleasant experience when logging in CheckMyTrip. Please contact us at feedback@checkmytrip.com and we will look into the issue right away.

Rated 2 out of 5 stars

Help with cancel flyght and refund !

Hello !
Please i need help from te-am check my trip !
I have a health problem and unfortunately I can only fly, I bought my ticket on June 12, 2021 and the flight is on July 28, 2021 and the return on August 1. please i really need you to help me how can i cancel my plane tickets and transfer my money back to my account

18 June 2021
Unprompted review
CheckMyTrip logo

Reply from CheckMyTrip

Hello,

We wish we could help you, but CheckMyTrip only displays information about your trips.

To modify, refund, cancel or source additional information about booking, contact your travel agent, or the company where you booked your ticket for assistance. We cannot do that for you.

Safe travels!
The CheckMyTrip team

Rated 1 out of 5 stars

Check!

No idea why CMT sends me mails. I am not aware being a client. My advice: CheckYourAdresses before you spread your mails!

1 June 2021
Unprompted review
CheckMyTrip logo

Reply from CheckMyTrip

Hello,
The mail you received is part of a campaign launched to ensure we keep personal data only as long as necessary, in an aim to delete all those accounts that are no longer used.
We would also like to inform you that you can delete the account yourself whenever you want. Deleting the account will delete the Personal Data CheckMyTrip stores.
Please note that once the account has been deleted, we automatically delete all the personal information stored in our CheckMyTrip system.
Kind regards,
The CheckMyTrip Team

Rated 1 out of 5 stars

Bye bye

During the corona quarantine i was never refunded for my ticket, they offered me a way to keep the ticket but i would have to pay the whole price of the ticket again. So basically i would be paying double. Where is the sense in that?! I will never order through you guys again. Useless, waste of time and money.

1 June 2021
Unprompted review
CheckMyTrip logo

Reply from CheckMyTrip

Hello,
Our company is named CheckMyTrip. We wish we could help you, but at CheckMyTrip we only display information about your trip, and do not handle any payment, changes, or modification to your booking. Please contact your travel agent, for all modifications, cancellations, and refunds.
Kind regards,
The CheckMyTrip Team

Rated 5 out of 5 stars

Good app if you need it.

People are sying here that checkmytrip is spam, but it's alegit company owned Amadeus ( Computer Reservation System).

If you booked a flight that uses Amadeus Computer Reservation System (KLM for example), you probably added your itinerary to checkmytrip.

There you can follow updates on your flight, like delays etc and get a notification if you chose to. It's like Tripcase .

Nothing wrong with the application and can be usefuel.

18 May 2021
Unprompted review
CheckMyTrip logo

Reply from CheckMyTrip

Thanks :)

Rated 1 out of 5 stars

I have never had an account with them

I have never had an account with them, they keep sending me emails, I decided to reset the password and deleted the account. Never heard of them nor signed up. Not sure why they started sending me emails this year.

17 May 2021
Unprompted review
CheckMyTrip logo

Reply from CheckMyTrip

Hello,
The mail you received is part of a campaign launched to ensure we keep personal data only as long as necessary, in an aim to delete all those accounts that are no longer used.
Please note that once the account has been deleted, we automatically delete all the personal information stored in our CheckMyTrip system.
Kind regards,
The CheckMyTrip Team

Rated 1 out of 5 stars

Spammers and Scammers

I don't even know who these people are. I've never signed up for them, but they keep sending me emails that my account is about to expire.

I think they're scammers.

----------

And apparently they don't fully read reviews either.

They gave me instructions on how to delete my account -- after I log in.

HOWEVER.... *** I NEVER CREATED AN ACCOUNT WITH THEM ***

Therefore I do not have a password with them. So I cannot log in to do what they say. I am not going to change it so that their spam will be successful. I never created an account... I DO NOT WANT an account. Therefore your "helpful" email is actually spam to me.

I'm sure what happened is that someone used my email to create an account. However, your account setup is dumb because you obviously don't have a confirmation email with a confirmation link.

17 May 2021
Unprompted review
CheckMyTrip logo

Reply from CheckMyTrip

Hello,
Can you please contact us at feedback@checkmytrip.com and we will investigate the issue.
Kind regards,
The CheckMyTrip Team

Rated 1 out of 5 stars

Still spamming

Still spamming. Is it that hard to verify email addresses? They must be incompetent

17 May 2021
Unprompted review
CheckMyTrip logo

Reply from CheckMyTrip

Hello JB,
The mail you received is to ensure we keep personal data only as long as necessary, in an aim to delete all those accounts that are no longer used.

Rated 1 out of 5 stars

Is this site even legit?

Like WM, I received an email saying that they would close my account within 30 days if I didn't log in. Since I had never even heard of the site before, much less opened an account, I decided to check it out.

Fearing that it could be a phishing attempt to try to get to enter a commonly used password, I registered with a totally unique password to this site. I was told they would send me an email to verify my email address, but when I clicked on that link, it asked me to reset my password. Again, I chose a totally random password as I had yet to validate the integrity of this site. The second email verification arrived and you guessed it! The link wants me to reset my password again!

Then it bumped me into the same loop that WM experienced, of resetting passwords, getting a verification error, and asking me to choose a new password.

I agree with WM. Something is amiss with this site, if it is even legit. Worthless garbage. Will let it lapse.

5 May 2021
Unprompted review
CheckMyTrip logo

Reply from CheckMyTrip

Hello,
The mail you received is part of a campaign launched to ensure we keep personal data only as long as necessary, in an aim to delete all those accounts that are no longer used.
We would also like to inform you that you can delete the account yourself whenever you want. Deleting the account will delete the Personal Data CheckMyTrip stores. Just login with your account and follow these steps:
If logged in on web:
1. Navigate to “Settings”> “Personal Information”
2. Click on “Delete account”, review what you are deleting and follow the instructions.
If logged in with the app:
1. navigate to the menu and choose “Profile”> “Personal Information”.
2. Click on “Delete account”, review what you are deleting and follow the instructions.
Please note that once the account has been deleted, we automatically delete all the personal information stored in our CheckMyTrip system.
Kind regards,
The CheckMyTrip Team

Rated 2 out of 5 stars

Disappointing - can't even read flights correctly

First experience and CheckMyTrip can not even read a flight document correctly. How does it translate a flight from Charlotte, NC as Indianapolis? No way to contact for a correction that I can find. Will be uninstalling.

3 May 2021
Unprompted review
CheckMyTrip logo

Reply from CheckMyTrip

Hello Annette,
Thank you for reporting this issue and we are sorry for the unpleasant experience. Can you give us more information at feedback@checkmytrip.com so that we can investigate the issue? Thank you.

Rated 1 out of 5 stars

Can't log in to account

It told me my account would be closed if I didn't log in within 30 days. Tried to log in using my stored password. That failed. Tried four times to reset, validating my email and copying the new password over to make sure it was right. Each time it said "something is wrong". Worthless garbage. Will let it lapse.

3 May 2021
Unprompted review
CheckMyTrip logo

Reply from CheckMyTrip

Hello,
We are sorry for the unpleasant experience.
If you decide to give CheckMyTrip another chance, please contact us at feedback@checkmytrip.com and we'll get this checked immediately.

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