CheapOair.co.uk Reviews 687

I can't give my review now as some issues are not solved, yet. When I get my refund, it would be the right time to give my full review

I had booked an Iberia/Qatar code share but a couple of weeks before departure, Iberia advised that the final segment would be delayed by two days. I cancelled and found a flight with Emirates through Cheapoair. When I checked the itinerary with Emirates, there was an advisory that I needed Yellow Fever vaccination. It was necessary to postpone the flight for a week to get the vaccination and wait for its incubation. The agent at Cheapoair asked for more than £4,600 to change the date. How much to cancel? Just a minute. You may change the date for £2,600. And how much to cancel? Just a minute, I'll see if I can find any more discounts. £2,200, the same as the cancellation fee.

DO NOT USE!! Didn't send boarding pass! Online chat useless and telephone number doesn't work!
Had to ring BA direct and arrange flight myself.

it is a fraud company. the telephone number on their website is fake

Worst Company I have ever used to book a ticket. My flight got cancelled due to Covid, still to this day I am chasing the refund which was in writing. Emails after email, still chasing for my refund. No customer service at all. I feel that they are trying to use the "Company Policy" to avoid refunding my cancelled ticket when speaking to one of the staff member. Once I am done with this, NEVER am I going to use or recommend this service to anyone.

Resolved 1Feb a pleasant man from NYC phoned and apologised. Addressed the issues and resolved it followed up by email confirmation. They are now dealing with the phone numbers etc.

NO CUSTOMER SERVICE ALL NUMBERS ON THE WEB ARE NOT ANSWERED….
Booking confirmation number 71877688
Booked Sunday June 20th
Received and email that flight details had changed and I had to accept via a link. The link doesn’t work so received another same thing happened. No other email or contact number responded! Stick to trusted airlines or travel operators. This was a once in a lifetime trip to where my family came from. I have never come across such a well know company that is quick to take your money but then…. NOTHING
I HOPE SOMEONE FROM CHEAPOAIR UK READS AND REMEDIES THIS….

I honestly don't know how this company is still in business.

We Booked a flight for my elderly mother back in May 2020 on CheapOair.com with the airline Aer Lingus and they canceled the flight due to Covid. CheapOair was NOT issuing refunds via the airline so a credit with CheapOair was forced upon us to take at the time. the credit was due to expire in one year from the issuing date. Aer Lingus didn't have many flights available for us to rebook our flight through the year as there was still travel restrictions between Canada and the United Kingdom due to the pandemic. We consistently checked on the Cheapoair website and called Cheapoair to see if we could rebook a flight with Aer Lingus, but still had no available dates.
So when and how were we supposed to use our credit?? How do you put an expiry date on a credit that was due to a pandemic when we are still in an on going pandemic??? How in the world do BOTH companies refuse to help/ accept responsibility and take ppls hard earned money and sleep at night? My Mother booked her trip in good faith to see her first grandchild be born which she missed out on. Where are the airline ombudsman to regulate these fraud companies who take advantage of ppl during an on going pandemic. Do humans even work at these companies? It's bee so stressful and tiring to deal with all the back and forth from both of these companies it's sickening. I just wish someone would grow a conscience and do right by the customers.

I WAS ASKED FOR THE DETAILS OF MY FLIGHT OVER A WEEK A GO AND I SENT THEM WHAT THEY WANTED . I DON,T KNOW WHY THEY WANTED THIS AS THIS AS BEEN GOING ON FOR 7 MONTHS NOW AND AT ONE TIME THEY PUT THIS AS BEEN RESOLVED , BUT I STILL NEVER HEARD FROM THEM , I PAID FOR MY FLIGHT IN JANUARY AND NOW IT IS THE END OF OCTOBER , I DID LOOK ON ONE OF THERE APPS AND I HAD TO PUT IM MY MAIL ADRESS AND FLIGHT NUMBER AND PRESS SEND AND IT CAME BACK CREDIT IN RED AND THE LAST 4 NUMBERS OF MY BANK CARD BUT I HAVE NEVER HAD ANY EMAIL OR PHONE CALL TO TELL ME . ON TRYING TO RING THEM ON 2 DIFFERANT NUMBERS NEED LESS TO SAY I COULD NO GET THRU TO THEM AND I REALLY WANT TO BOOK MY TRIP BUT UNTIL I GET SOME KIND OF REAL RESPONCE I CAN,T DO IT AND 545 POUNDS IS A LOT OF MONEY . I MUST WONDER HOW MANY MORE PEOPLE AS HAD THIS TROUBLE . I AM THINKING ABOUT TAKING LEGAL ADVICE NOW . I HOPE THIS IS SOME HELP TO OTHER PEOPLE GOING THRU THE SAME THING .

AVOID AT ALL COST

We booked 3 return flights LGW to YUL in August 2020 via their site using Transat back in Feb costing more than £1800

when Covid took off in both UK and Canada, it was apparent that the 10 day trip would be spent sitting in the airport as hotel refused any travellers, so requested a refund -initially was to be a voucher - then found it had to be used before Jan 2021 (within 4 months while Covid is still going to be an issue)
Lack of any progress other than the "hi sir blar blar blar, we'll get it sorted and be in touch, have a good day" -then never hear anything more - it;s now more than 4 months, the both flights booked were cancelled by Transat, and still more han a month after the booked return date, we are still £1800 plus the interest on the credit card down

This is customer service with the word SERVICE meaning we'll service your bank account not you

Do not book with this company. We are due to go on holiday in two weeks and have still not heard whether our flight is going ahead of not. We keep getting emails about schedule changes but when you click, nothing happens and there are no changes. Have tried calling them but the line is constantly engaged, I've emailed them several times and had no response. and their online chat disconnects every time they try to put you through to the reservations team.

I spoke to British Airways and they have not entered my booking information correctly so i can't even find out if my flight is going ahead that way. They also told me that the company name that booked the flight isn't even CheapOAir!

Pay the extra and book direct.

Very disappointing really. Several e-mails, a couple of phone calls, the last one promising a further call in 2 or 3 days [but nothing heard in the last 10 days!] j Telephone numbers given on uk website are unobtainable and although my refund is comparitively small I feel that I must pursue it as a matter of principle. I DO NOT want a voucher or a future re-booking. I no longer have any confidence in cheapoair and once this matter is resolved I shall book elsewhere. My booking # is 61290453

Booked online flight to China and from Japan in December 2019 on British Airways. Great value business class and very easy. Finally forced to cancel in March 2020 due to covid19. Easy online form to request refund or voucher from airline. 7 weeks later full refund received with no further action from myself required. I never talked to anyone at Cheapo air, but I'm really impressed and pleased with the IT service they offered at booking and cancellation.

No contact and no way to contact. On hold for hours and when get on the line they can not help and then 'transfer' to someone else and then get cut off

CheapOAir UK is my favourite sites for making my plane reservations because they remind you wheny ou need to get a boarding pass and check you in automatically not to mention the a huge variety of options to choose from

I GOT THE TICKET ON THE CONFIRMATION BY THE AGENT,
I HAD TWO REQUEST FOR THE TICKET,
1) THE AIR LINE ALLOWS 30KG, I ASKED THE AGENT THAT IF THE LUGGAGE CAN BE DIVIDED INTO 2 BAGS OF15KG, THE AGENTS SAID YES IT CAN BE.
2) THE SECOND REQUEST WAS OF A WHEEL CHAIR OPTION, THE AGENT SAID HE HAVE ADDED IT TO THE TICKET ITNERY.

ONCE THE TICKET WAS BOOKED AND THE PAYMENT WAS RELEASED FROM MY ACCOUNT, THEN AGENTS CALLME AND SAID THAT I NEED TO CONFIRM WITH THE AIRLINES ABOUT THE 2PCS LUGGAGE AND I NEED TO LET THEM KNOW ABOUT THE WHEEL CHAIR.
I WAS SURPRISE THE AGENT INFORMATION BEFORE BOOKING THE TICKET AND AFTER BOOKING THE TICKET WAS TWO DIFFERENT STATEMENTS.
IF THE AGENT WASNT SURE ABOUT THE LUGGAGE, HE SHOULD HAVE TOLD ME INITIALLY AND NOT AFTER CONFIRMATION OF THE TICKET.

With my initial bookings i had great problems with the first Reps on line. They disconnected my calls. They did not simplify their questions or explained them.. .
The last Rep ,a male, he stood with me, very patiently and clearly assisted me with the questions provided. That was how i got my bookings done. Thanks to him. The layover from Dallas to Killeen was way to long. From q
12:00 midnight to 9.00 a.m in an waiting lounge alone..was quite horrible.
ALONE...not even a passenger or cleaner was seen. During my layover time...i was left exposed to all kinds of dangers...check the airport cameras as proof.B1 and B2 Dallas Fort Hood. airport..not acceptable at all.

I will never ever use CheapOair again.
Booked flights from London Stanstead to Edinburgh and they do not give you the correct detail to print the boarding passes ahead of going to the airport.
Will now have to line up to get boarding passes with very little time to spend from travelling to having to board the plane.
Absolutely useless call centre that was no help at all and cost me money to try unsuccessfully to sort out.
Better go direct to airline as better offers their.

Have checked out other sites. Without doubt from my own personal experience,CheapOair are the best. Had a couple of issues, dealt with in a very good manner. Good thing is, they listen to your problem, never sent away, they stay with you until the issue, how ever big or small is sorted. Prices and flight availability is excellent.

I have used CheepOair a few times and found them to be very competitive.

Easy to use and great price for flights, have used before and will use again...