Chatway Live Chat for Websites Reviews 250

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, highlighting the app and website as easy to use, intuitive, and seamless. Many appreciate the quick installation and setup process, along with the professional and reliable nature of the service. The customer service is frequently described as excellent, with fast response times and helpful, professional support. Reviewers also appreciate features like the free plan, mobile app accessibility, and the ability to integrate with other platforms, making it a valuable tool for businesses of all sizes.

What people talk about most

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the ease of... See more

Application

Clients share positive opinions on the app, finding it user-friendly and easy to set up, even for basic chat... See more

Website

Users describe positive interactions with website features, highlighting ease of integration and... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers praise the direct message system and live... See more

Response time

People report positive experiences with response times, especially regarding live chat and customer support.... See more

Based on these reviews

Rated 5 out of 5 stars

Super straight forward installation, easy to set site location, design and size, no tech skill needed. I've used Chatra and Tawk. Chatra worked fine but 5 messages a month limit and they use those up... See more

Rated 5 out of 5 stars

I've been using for our live chat "Chatway" for a few days now and I'm absolutely satisfied with the service. Although I had some initial issues, they turned out to be related to my phone settings -... See more

Rated 5 out of 5 stars

I started off using the free version of Chatway on our vacation rental website in Hawaii at the beginning of October 2025. We were able to assist in successful completion of reservations within 36 hou... See more

Rated 5 out of 5 stars

An impressive livechat software. What attracts me most about Chatway is its UI, which is very beautiful from the user end. In addition, it has a free plan, which is very suitable for small-scale teams... See more

Rated 4 out of 5 stars

I love the app it’s amazing using it but it’s important to introduce the Auto correct I love the app please additionally add visitors alert thanks

Rated 4 out of 5 stars

Using it for the first time, I expected something glitchy or different but it was actually seamless. I got notifications as soon as messages dropped in, the live chat worked perfectly. Honestly kudos... See more

Rated 5 out of 5 stars

I have implemented the Live Chat feature on my website and it was exactly what I was looking for. As a small business owner the fact there is a free option for 1 user is fantastic until we scale. Th... See more

Rated 5 out of 5 stars

Chatway Live has completely changed the way we connect with customers! It’s fast, easy to use, and super reliable. We never miss a message, and our clients love the quick replies. Highly recommend i... See more

Rated 5 out of 5 stars

The popup chat is a fantastic app — perfect for our business! Now, website leads can reach us instantly with just one click, and we no longer have to worry about missing any inquiries. Thank you, Chat... See more

Rated 5 out of 5 stars

Excellent tool for a construction business! Live chat helps me stay in touch with clients while I’m on a job site. It’s easy to use, fast, and professional. Great way to manage leads for M&P Quality C... See more

Rated 5 out of 5 stars

This is a great live chat option for our BigCommerce site, topgunnoveltylighters.com, it was super easy to install and the chat option makes customer service so much faster then other options like ema... See more

Rated 5 out of 5 stars

I had another Live Chat software for my website, the free plan was very limited and i felt the paid plan was to expensive for my business. So there was no point in between the expensive paid plan and... See more

Rated 5 out of 5 stars

Chatway was quick and easy to install and setup. The interface is very user friendly and its easy to add new users to get access to the app as well. Easy to access on your phone as well with notific... See more

Rated 5 out of 5 stars

I can really recommend this chat plugin from Chatway. Easy to get started and simple menus in the back-end. You can customize the chat front-end to any style you want. The price is very attractive.... See more

Rated 5 out of 5 stars

We’ve been using Chatway for about 2 months now, mainly to manage customer chats coming from our webpage and Facebook Messenger — and everything’s been working great. The setup was simple, messages sy... See more

Rated 5 out of 5 stars

It's a great live chat tool with a wide range of features, with multiple free pop-up icons to choose from, as well as custom icons. But whether it can support Android system later

Rated 5 out of 5 stars

I absolutely love and highly recommend CHATWAY! I first used it back in 2023 when it launched I believed and it was efficient and universal then so now with all the upgrades, updates, features especia... See more

Rated 5 out of 5 stars

I've been working with wordpress for over 18 years, and this was by far one of the simplest plugins to install and use. Its interface is clean and easy to understand, and it just works. I highly rec... See more

Rated 5 out of 5 stars

This app is not bad, it can receive information quickly and reply in real time! Even if you don't notice the customer information, it will send you an email to remind you, reliable office software!

Rated 5 out of 5 stars

Chatway is a great choice as it is a reliable and simple tool for live chat. It is perfect for starting professional, real-time customer service. I highly recommend Chatway to anyone who wants to i... See more

Rated 5 out of 5 stars

It is quite helpful, with connecting directly to my phone via their native app, and through the channels to my social media. I also love the feature that you can feature FAQs on the app.

Rated 5 out of 5 stars

So far I haven’t had any issue with the app. It’s actually amazing. I would recommend to anyone that needs a communication channel for visiting leads on your website.

Rated 5 out of 5 stars

Chataway is a really convenient app. Its free version already offers many features, the interface is very comfortable and easy to use, and both the setup and installation are quick. An excellent exper... See more

Rated 5 out of 5 stars

Easy to install, configure, and use. The access through the mobile app is great, and helps our agency keeping live support effective

Rated 5 out of 5 stars

i think this app is very good, very useful to me, my company has just been established, and it is still a very small company. i think chatway is very powerful and i will continue to use it in the futu... See more

Rated 5 out of 5 stars

This live chat software from chatway provides such a clean, clear communicative way to chat with customers and makes possible such a fast way to deal with any problems they may have on my store.

Rated 5 out of 5 stars

The product is great, it meets all our current needs. Support is also awsome, had some issues but they were really fast in responding and resolving.

Rated 5 out of 5 stars

Makes my communication with potential customers so much quicker and easier. Love this app and the best part is that you get a lot of the experience for free.

Rated 5 out of 5 stars

Chatway has been amazing on our websites! Very easy to use and has lots of customizable features! Great customer support too!

Rated 5 out of 5 stars

This App Makes E-commerce So Thriving and Excellent! I Am Excited for my Online Business ‼️‼️Great app and It’s Super Easy to Maneuver.

Rated 5 out of 5 stars

Support Assistance was incredibly helpful, professional, patient, and very kind throughout the process. They took the time to listen carefully, explained everything clearly, and made me feel valued as... See more

Rated 5 out of 5 stars

Feel overjoyed when people text me after they visit my website, that really help me to know how they love my creations

Rated 5 out of 5 stars

I love the UX, and the simplicity of the product is perfect. The mobile app experience is excellent too, making it easy to support my customers wherever I am.

Rated 5 out of 5 stars

This is a very good tool to use especially if you are in the ecommerce business. I highly recommend using this for your website

Rated 5 out of 5 stars

The People who work there are very friendly like Karina. I like the live chat and how you know when people are on your site it make it much easier to continue your work and make sure you dont miss a c... See more

Rated 5 out of 5 stars

Great Plugin. Everything works well like said. Customer service is friendly and very kind. Thank you for creating such plugin.

Rated 5 out of 5 stars

The plug in and chat was easy to install and very simple to use. The new app for live chats is AMAZING! I don’t have to worry about missed leads or customers not being answered. I 12/10 recommend it!!... See more

Rated 5 out of 5 stars

The platform was easy to install and very easy to use. The new app for live chats is GREAT! I don’t have to worry about missed leads or customers not being answered. I highly recommend it.

Rated 5 out of 5 stars

A great free app for small businesses they also have paid plans for large business over all its a great app at all.

Rated 5 out of 5 stars

It quite impressive to be honest. No adds, no silly requirements either. It serves it's purpose and it's free. Give it a try

Rated 5 out of 5 stars

This is the best app I have ever used. Its free functions can fully apply to the scenarios you need at the moment.

Rated 5 out of 5 stars

I love this app it’s great for communicating with your customers it’s also very easy to use definitely recommend

Rated 5 out of 5 stars

Easy, convenient, and beginner friendly!! Would recommend! The customer service is also amazing and always at my beckon.

Rated 5 out of 5 stars

Super easy to use. Great integration to notifications. Smooth install and setup. No problems or issues


Company details

  1. Software Company

Written by the company

Revolutionize the way you communicate with your customers. Introducing Chatway - The powerful messaging app for businesses


Contact info

4.9

Excellent

TrustScore 5 out of 5

250 reviews

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Rated 5 out of 5 stars

Great customer service and great app

The People who work there are very friendly like Karina. I like the live chat and how you know when people are on your site it make it much easier to continue your work and make sure you dont miss a customer. All around 5 stars keep the good work ! 😃

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing app for my Wordpress website

I started off using the free version of Chatway on our vacation rental website in Hawaii at the beginning of October 2025. We were able to assist in successful completion of reservations within 36 hours of installing the app. Then I installed the pay version to see more functionality, like live views of who is on our website. We improved our closing rate for reservations even further by starting chats with prospects as soon as they arrived on our site. This is a game changer for us. thank you team at Chatway!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Solid and hassle-free chat tool that just works

We’ve been using Chatway for about 2 months now, mainly to manage customer chats coming from our webpage and Facebook Messenger — and everything’s been working great. The setup was simple, messages sync smoothly, and overall it’s been a reliable tool for daily business communication.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

This app is fire

This app is fire. I recommend you attach this to your platform. Huge fan of the prompt layout and UI designs.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Chataway is a really convenient app

Chataway is a really convenient app. Its free version already offers many features, the interface is very comfortable and easy to use, and both the setup and installation are quick. An excellent experience!

8 August 2025
Unprompted review

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