Chatters Hair Salon - Trinity Commons Reviews 419

TrustScore 4.5 out of 5

4.7

Great Lakes Drive 210, 10, L6R 2K7 Brampton, Ontario, CA


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See what reviewers are saying

Rated 5 out of 5 stars

I got my haircut from chatters by Humara, and she did an excellent job! She was professional, friendly, and really understood what I wanted. I’m so happy with the result—highly recommend her!

Company replied

Rated 4 out of 5 stars

The hair stylist was great and knowledgeable. Always checking to make sure I was ok with the cut and style. The person working the front was friendly and helpful. Salon could have been a littl... See more

Company replied

Rated 5 out of 5 stars

This was my second visit. It was very relaxing. I went for inverted bob and highlights. Dejana was amazing, friendly, and very sweet. At first I was tad bit stressed. However, her pleasant demeanor ma... See more

Company replied

Rated 5 out of 5 stars

I had a wonderful experience at this salon. I brought in a picture of the hairstyle I wanted, and she recreated it perfectly it looked exactly like the photo. The service was professional, attentive,... See more

Company replied


Company details

  1. Hair Salon
  2. Hair Product Store

Written by the company

Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.


Contact info

  • Great Lakes Drive 210, 10, L6R 2K7, Brampton, Ontario, Canada

  • +1 905-793-3772

4.7

Excellent

TrustScore 4.5 out of 5

419 reviews

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Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Black girl friendly!

Dejana was so incredibly kind and gentle with my hair. She gave me great feedback as far as what I was doing wrong to address my hair concerns and made really great product suggestions as well. I felt comfortable my entire experience. I went in slightly worried as I have medium density type 4 hair and was struggling with breakage and dryness but I was handled with so much care. I was also given a trim and my hair looks infinitely better. This was my first experience and I will definitely be back!

25 January 2025
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Reply from Chatters Hair Salon - Trinity Commons

Thank you for sharing your positive experience. We're delighted to hear that you felt comfortable and well-cared for during your appointment. It's wonderful to know that you received helpful advice and product recommendations that addressed your hair concerns. We're thrilled that you're happy with the results of your trim and that you're planning to return. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Tania is the GOAT!

Tania is the GOAT! Love love LOVE her energy and personality 💜 I'm so in love with my hair 🥰 the entire salon was so clean and bright and all the staff were so nice and welcoming. Already booked my next appt.

27 January 2025
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Reply from Chatters Hair Salon - Trinity Commons

Thank you for your kind words! We are thrilled to hear that you had such a positive experience. We appreciate your recognition of the stylist's skill, knowledge, and professionalism. We are delighted that you are happy with your haircut and style. We look forward to seeing you again soon.

Rated 5 out of 5 stars

It was great having haircut from…

It was great having haircut from somaya, she was so polite and amazing in her services

25 January 2025
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Reply from Chatters Hair Salon - Trinity Commons

We're thrilled to hear you had a great experience! It's wonderful to know you enjoyed the service and found so polite and amazing. We strive to provide a welcoming and positive experience for all our clients, and your feedback confirms we're on the right track. Thank you for your kind words. We hope to see you again soon!

Rated 5 out of 5 stars

Pooja is very welcoming and friendly

Pooja is very welcoming and friendly. This was my second visit and I had another great experience with her.

25 January 2025
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Reply from Chatters Hair Salon - Trinity Commons

We are thrilled to hear about your positive experience and that you enjoyed your visit. We appreciate your kind words about Pooja and her welcoming nature. We are committed to providing excellent customer service and are glad to hear that you had another great experience.

Rated 5 out of 5 stars

the lady that did my hair was very nice…

the lady that did my hair was very nice the cost was so expensive i got a couple tiny highlights in my bang area no cut no style $190 wish i could say i’d return but that is way to much

16 January 2025
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Reply from Chatters Hair Salon - Trinity Commons

We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great Exp..

Great Exp... Very Happy Thx

15 January 2025
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Reply from Chatters Hair Salon - Trinity Commons

We're thrilled to hear you had a great experience and are very happy with the service!

Rated 5 out of 5 stars

Jazz is an amazing stylist

Jazz is an amazing stylist, I will definitely be coming back!

12 January 2025
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Reply from Chatters Hair Salon - Trinity Commons

We're thrilled you had such a wonderful experience with Jazz! Thank you for sharing your positive experience. We truly appreciate your review and hope to see you again soon!

Rated 5 out of 5 stars

Pooja is awesome.I was able to get my…

Pooja is awesome.I was able to get my appointment booked on the same day.Coming to Brampton on a short trip and getting my hair done from my fav hair stylist.she is so knowledgeable in picking the right colors for me and also helped me pick the right hair products for my dry hair.I would look to come back again to get my hair done.

11 January 2025
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Reply from Chatters Hair Salon - Trinity Commons

We're thrilled you had such a wonderful experience! We're delighted to hear that you were able to secure a same-day appointment and that your visit coincided with your trip. We truly appreciate your kind words about the stylist's knowledge and skill. We're so glad you enjoyed your visit and look forward to welcoming you back again in the future. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Clean and relaxing atomosphere.

Clean and relaxing atomosphere.

8 January 2025
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Reply from Chatters Hair Salon - Trinity Commons

We appreciate you taking the time to share your positive experience; it truly motivates us to continue providing the best possible service. We hope you'll visit us again soon!

Rated 5 out of 5 stars

Somayeh is one of the finest stylist

Somayeh is one of the finest stylist who is expert in haircuts, hairdos and balayage.

3 January 2025
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Reply from Chatters Hair Salon - Trinity Commons

We're so happy to hear you had a wonderful experience with Somayeh! We appreciate you taking the time to share your positive feedback. We're proud to have such talented stylists on our team.

Rated 5 out of 5 stars

Best Experience!

My stylist and the employee working there always make me feel confident and I love coming back here!

2 January 2025
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Reply from Chatters Hair Salon - Trinity Commons

Thank you for your kind review! We're so happy to hear that you feel confident and enjoy coming back. We strive to create a welcoming and positive environment for all our clients. We appreciate your feedback and look forward to seeing you again soon.

Rated 1 out of 5 stars

I was taken by surprise when i found…

I was taken by surprise when i found out an additional 3 dollars is added to my bill for the green circle program. When I asked the front desk she said chatters always had this extra charge. I have been a customer for 4 years and not once I noticed it! Needless to say, an additional charge as such should be optional and I should have the choice to opt out.

2 January 2025
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Reply from Chatters Hair Salon - Trinity Commons

Thank you for taking the time to review your appointment.

Rated 5 out of 5 stars

Easy appointment process

Easy appointment process. Great prices. Hairstylist did a great job and was super friendly.

30 December 2024
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Reply from Chatters Hair Salon - Trinity Commons

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our appointment process, pricing, and stylist. We strive to provide a convenient and enjoyable experience for all our clients. We appreciate your kind words and look forward to seeing you again soon.

Rated 4 out of 5 stars

Humara Z

Humara Z. Was just amazing. She is very professional and has a lot of knowledge in what she does.

30 December 2024
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Reply from Chatters Hair Salon - Trinity Commons

We appreciate you taking the time to share your positive experience. We're thrilled to hear that you found helpful and knowledgeable. We strive to provide excellent service and are glad you had a positive interaction.

Rated 5 out of 5 stars

Great Experience!!

It was really a great experience. Thank you to all the staff of Chatters.

29 December 2024
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Reply from Chatters Hair Salon - Trinity Commons

We are so happy to hear that you had a great experience! We strive to provide excellent customer service and are glad you enjoyed your visit.

Rated 5 out of 5 stars

Humara was amazing

Humara was amazing, she took her time to explain and give her professional opinion! When I asked to have something changed she had no hesitation to change it! Truly great experience!

28 December 2024
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Reply from Chatters Hair Salon - Trinity Commons

We are so happy to hear that you had a great experience. We strive to provide our customers with the best possible service and it is wonderful to hear that Humara was able to exceed your expectations. We appreciate your kind words and we are glad that you were satisfied with the changes made.

Rated 5 out of 5 stars

Amazing work by Pooja

I came for doing balayage and Pooja did really what I wanted. It came out exactly like the reference picture I gave.

23 December 2024
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Reply from Chatters Hair Salon - Trinity Commons

We're thrilled to hear you had such a positive experience! It's wonderful that Pooja was able to achieve the exact look you envisioned. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

She was amazing

She was amazing! I loved everything.

23 December 2024
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Reply from Chatters Hair Salon - Trinity Commons

We're so glad you had a wonderful experience! We appreciate your kind words and are thrilled you loved everything.

Rated 5 out of 5 stars

Great service and communication as…

Great service and communication as always! Humara is a great stylist and give me a great haircut every time.

22 December 2024
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Reply from Chatters Hair Salon - Trinity Commons

Thank you for your wonderful review! We're so happy to hear you enjoyed your experience and are pleased with your haircut. We strive to provide our clients with the best possible service, and we appreciate you recognizing the stylist's skills and expertise. We look forward to seeing you again soon.

Rated 1 out of 5 stars

Not Reliable and They Don’t Take Accountability for Their Mistakes.

I’m sorry, but it’s very evident you guys don’t value your customers, therefore I will be taking my business elsewhere. ANYWHERE else I go to, such as to my lip injection place (Lips by JKA - you can look them up, they’re a HUGE business with 5 ⭐️ reviews,) I always shout out my injector and she personally reaches out to me every time and thanks me. She also posts me on their stories/feed and actually tags me. Chatters used footage of my hair without my permission or even tagging me. The reality is, Humara (one of the beginner stylists) messed up my hair last time and I STILL gave her a 5 ⭐️ review because she is LEARNING. Sarab, my hair stylist yesterday, didn’t want to comment on it as she’s her colleague/friend, which I do understand, but you still have to acknowledge the fact that -your- salon messed up my hair by appointing me to a hair stylist that clearly is not qualified enough. Then Humara told me they are offering me a 20% off discount “for my birthday” when I overheard her getting the approval from her manager, because she stated she messed up my hair and I was not pleased with the outcome. You can’t GUARANTEE a client a certain outcome, unless you are confident you can achieve it. She should’ve tested one strand before proceeding - that’s how every other salon has done it. My initial appt back in October was just to touch up my roots (black) and cut my hair. Humara was the one who assured me my hair would lift evenly. It obviously did not. The hair cut was uneven as well. Sarab’s attitude is also a little bit disturbing. I believe you should be a little more professional and grateful that I’ve left you such a ravishing review and shouted you out multiple times - which I just deleted. I have friends dm’ing me on Instagram asking where I got my hair done and who did it, but unfortunately, I will not recommend your salon. Your loss. Maybe have you staff adjust their attitude/egos and you will gain more business. 0/5 ⭐️ would recommend.

20 December 2024
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Reply from Chatters Hair Salon - Trinity Commons

Thank you for taking the time to review your appointment. As our goal at Chatters is always to ensure our guests have the best experience, we are currently reviewing your feedback and one of our Managers will be in touch with you shortly.

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