I want to start by thanking the salon for being open 7 days a week—it makes it so easy to book an appointment, especially for someone like me who works a lot. I recently had my hair done by Saida,... See more
Company replied
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See what reviewers are saying
I absolutely love how Ashley V. does my hair! She/he always takes the time to really listen to what I want and creates exactly the hairstyle I had in mind. Every visit feels personalized, and I alway... See more
Company replied
Ashley is wonderful!!She took the time to look at my inspo pics for my hair cut and gave me an awesome cut with beautiful layers!! She also did my updo and I really appreciated her patience in any adj... See more
Company replied
Maria at your Stone Road Mall location is wonderful. Maria is helping me to get the style I hope to have my hair grow into. Maria is always ready to offer helpful hints or show me a new product th... See more
Company replied
Company details
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
Stone Road West 435, N1G 2X6, Guelph, Ontario, Canada
- 519-766-1715
4.7
Excellent
350 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clearly explained that I wanted my hair…
Clearly explained that I wanted my hair to be shoulders length with some layers. What I got is hair cut 2 inches above my shoulders. The manager was there. I paid Ashley for a colour , which is fine but the cut, again paid for,is terrible. Stoneroad Mall location
*Edit* Yes, you as the manager was there when the young man rung me through, I was visibly distraught not discontent, you said to me your hair looks crisp. Please dont worry about getting back in touch with me as your DM, who is quite a lovely person spoke to me and was very kind and professional.
30 October 2025
Unprompted review
Reply from Chatters Hair Salon - Stone Road
We appreciate you taking the time to share your experience. We're sorry your haircut was shorter than expected. As manager, I was in the store and wish you had spoken to me about your discontent. When we have more context we will be able to provide a resolution. I will be contacting you shortly.
Balayage
Recently had a balayage done with Ashley. Was very happy with the results and for achieving the desired look. Great customer service and was very happy with the balayage.
8 October 2025
Reply from Chatters Hair Salon - Stone Road
We're happy to hear that you were satisfied with your recent balayage and that we achieved the look you desired. We appreciate your positive feedback regarding our customer service!
Had a lovely experience at the Salon
Had a lovely experience at the Salon. Loved the way my hair was cut and finished with blow drying my hair straight. Thank you.
11 October 2025
Reply from Chatters Hair Salon - Stone Road
We're happy to hear that you had a lovely experience and that you loved your haircut and how we styled it. Thank you for your positive feedback; we appreciate it!
Maria
Maria, is wonderful and very personable. She does a great job to ensure my hair cut is to my expectations.
11 October 2025
Reply from Chatters Hair Salon - Stone Road
We're happy to hear that you had a wonderful experience! It's great to know that you felt your haircut met your expectations. Thank you for your positive feedback.
Maria at your Stone Road Mall location…
Maria at your Stone Road Mall location is wonderful.
Maria is helping me to get the style I hope to have my hair grow into. Maria is always ready to offer helpful hints or show me a new product that might help me.
10 October 2025
Reply from Chatters Hair Salon - Stone Road
We're happy to hear about your wonderful experience at Stone Road Mall! It's great to know that you appreciate the helpful hints and product recommendations as you work towards your desired style. We appreciate your feedback!
Reply from Chatters Hair Salon - Stone Road
Thank you for your positive feedback; we appreciate it!
Best hair wash ever!!
Ashley gave me the very best hair wash of my life! The cut was terrific too. I highly recommend her.
1 October 2025
Reply from Chatters Hair Salon - Stone Road
We're happy to hear that you enjoyed your experience! It's wonderful to know that you appreciated the hair wash and cut. Thank you for recommending our services!
Great Experience
The time that Erin took with me - from the minute I got there until I left. I was a little apprehensive about using a new stylist but am so happy I did!!
7 October 2025
Reply from Chatters Hair Salon - Stone Road
We are so happy you enjoyed your experience with, Erin! Thank you for your review.
Noah was incredible and so respectful…
Noah was incredible and so respectful of my hair situation. Made ke feel so confident leaving the salon!
3 October 2025
Reply from Chatters Hair Salon - Stone Road
We're so happy to hear that you felt confident after your visit! It's wonderful to know that our team member provided such respectful service. Thank you for sharing!
I want to start by thanking the salon…
I want to start by thanking the salon for being open 7 days a week—it makes it so easy to book an appointment, especially for someone like me who works a lot. I recently had my hair done by Saida, and she was absolutely wonderful! She really listened to what I wanted and made sure I felt comfortable throughout. My hair turned out so beautiful, and I couldn’t be happier. Thank you, Saida, for your care and talent—I’ll definitely be coming back!
29 September 2025
Reply from Chatters Hair Salon - Stone Road
We're happy to hear that you found our 7-day availability convenient for your schedule. We're glad you enjoyed your experience and that you felt comfortable. It's wonderful to know that you are pleased with your hair. Thank you for your positive feedback; we appreciate it!
Reply from Chatters Hair Salon - Stone Road
We're glad you had a wonderful experience. We appreciate your positive feedback and are so happy that you enjoyed your time.
Everyone is always very nice
Everyone is always very nice and helpful. Ashley did, again, a excellent job. She understood my needs and she is very patient and sweet.
22 September 2025
Reply from Chatters Hair Salon - Stone Road
We're happy to hear that you had such a positive experience! It's great to know that you found our team helpful and kind, and that someone was able to meet your needs so well. Thanks for your feedback!
Reply from Chatters Hair Salon - Stone Road
Thank you for the review! We are so glad you love your new haircut.
Stylist listens to my requests
Stylist listens to my requests, is profesdsional, knowledgable and friendly!
20 September 2025
Reply from Chatters Hair Salon - Stone Road
We're so happy to hear that our stylist is attentive to your needs, professional, knowledgeable, and friendly! We appreciate your feedback!
Ashley V Is an Excellent Hairstylist
I absolutely love how Ashley V. does my hair! She/he always takes the time to really listen to what I want and creates exactly the hairstyle I had in mind. Every visit feels personalized, and I always leave the salon feeling confident and happy with my look. Highly recommend!
27 September 2025
Reply from Chatters Hair Salon - Stone Road
We're happy to hear that you love how your hair is styled! It's wonderful that we create exactly the hairstyle you envision. We appreciate your recommendation and are glad you always leave feeling confident.
The service was friendly but my…
The service was friendly but my highlights are orange not blonde :(
20 September 2025
Reply from Chatters Hair Salon - Stone Road
We are sorry you didn't receive the exact tone of blonde you expected from your service. If you would like to rebook for a colour correction service you can give us a call at 519-766-1715. We want you to be happy with our services.
Reply from Chatters Hair Salon - Stone Road
We're so glad you enjoyed your haircut experience. Thank you for letting us know about your positive experience.
I Felt like a Star
The ladies were amazing friendly and funny they made time were knowledgeable about there products ohhhhh did I mention they were hilariously funny there service and end quality were also impeccable
25 September 2025
Reply from Chatters Hair Salon - Stone Road
We're so happy to hear that you enjoyed your visit! We appreciate you mentioning the friendly and funny atmosphere and that you found our team knowledgeable. Thank you for the positive feedback!
Reply from Chatters Hair Salon - Stone Road
Great to know you had a wonderful experience here at Chatters Stoneroad. We look forward to seeing you again!
Maria is amazing
19 September 2025
Reply from Chatters Hair Salon - Stone Road
We are glad to hear that. We appreciate you sharing your feedback.
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