Chatters Hair Salon - Fairview Park Reviews 294

TrustScore 4.5 out of 5

4.6

2960 Kingsway Drive, C020a, N2C 1X1 Kitchener, Ontario, CA


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See what reviewers are saying

Rated 5 out of 5 stars

Johanna is an absolute gem! She’s sweet, bubbly, and incredibly talented. Whether it’s a gorgeous long cut or a sharp undercut with a creative design, she nails it every time. I completely trust her p... See more

Company replied

Rated 5 out of 5 stars

We walked in and were greeted warmly. She showed knowledgeable expertise on the concerns I had for both my daughter and myself. Directed me to a very flattering style that suited my needs and took my... See more

Company replied

Rated 5 out of 5 stars

It’s always a great pleasure and a very positive experience being at your salon! Johanna is a skilled professional, caring, good natured and joy to deal with during my regular visits! Can’t wait for m... See more

Company replied

Rated 5 out of 5 stars

Miki was so great. She listened to both my daughter and my concerns, and did exactly what my daughter was hoping for, while achieving what I was hoping for. (Not easy, since our priorities were differ... See more

Company replied


Company details

  1. Hair Salon
  2. Hair Product Store

Written by the company

Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.


Contact info

  • 2960 Kingsway Drive, C020a, N2C 1X1, Kitchener, Ontario, Canada

  • +1 519-894-3409

4.6

Excellent

TrustScore 4.5 out of 5

294 reviews

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1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Balyage review

Franc was such a warm and comforting person to be around I had a blast my whole appointment and he made my hair look amazing!!!!

17 February 2026
Unprompted review
Rated 1 out of 5 stars

If I could give negative stars I would.

If I could give negative stars I would. The hairdresser completely ruined my hairstyle. I asked for a trim for my armpit length hair and left with hair above my collarbones. It is choppy and missing random chunks, with my hair framing pieces being uneven and unsymmetrical. I requested that the hair stylist maintain the v shaped haircut I had with the same ratio. My hair was 3 inches longer on the longest piece than the middle lengths, and shorter framing pieces than the middle lengths. Instead she cut all of my hair off and choppily made a tiny v shape that just reads as a home job. It took 5 business days to get my refund, with them ignoring all of my communications until I posted this bad review. They are poorly equipped to handle a simple trim and are highly unprofessional in dealing with the aftermath. No one I know will ever go to this salon.

18 January 2026
Unprompted review
Chatters Hair Salon - Fairview Park logo

Reply from Chatters Hair Salon - Fairview Park

We're very sorry your haircut wasn't what you expected and that you experienced communication issues. We appreciate you bringing this to our attention. We'll review your experience to improve our service. Thank you for your feedback.

Rated 5 out of 5 stars

Melissa for the win !

After my son had seen and heard about my experience with Melissa and seeing the great job she’d done he decided to see her as well. I dropped him off as he was getting his hair cut and highlighted for his birthday. Halfway through his appointment he sent me some photos of how it was going. I asked if he was having fun with the process his exacts words were “Melissa is blast to talk to” when the appointment was done I picked him up not only did his hair look amazing but she took the time to answer our questions regarding after care and helped my son pick out products.
Melissa did a great job with the highlights and the cut was fantastic. My son has gotten many compliments on his hair. He can’t wait to go back!
If you’re looking for a stylist who is capable of men and women cuts and highlights who is personable not gonna rush you and help you with styling techniques and products she is the one to see.
Thank you for giving my son a great experience for his birthday!

9 October 2025
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Reply from Chatters Hair Salon - Fairview Park

We're happy to hear your son had a great birthday experience! It's wonderful knowing he loves his hair and his time with Melissa!!😍 We appreciate you sharing your positive experience and recommending our services!

Rated 5 out of 5 stars

Excellent Experience

Excellent servce: friendly staff, wonderful hair stylist, personal attention.

11 October 2025
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Reply from Chatters Hair Salon - Fairview Park

We're so happy to hear that you received excellent service from our friendly staff and wonderful hair stylist, and that you enjoyed the personal attention! 😊

Rated 5 out of 5 stars

It was a great experience

It was a great experience, with the detail of what was going to be to my hair.

2 October 2025
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Reply from Chatters Hair Salon - Fairview Park

We're glad you enjoyed your experience and appreciated the detailed explanation of the hair process. Thank you for your positive feedback!

Rated 5 out of 5 stars

Consistently satisfying!

It’s always a great pleasure and a very positive experience being at your salon! Johanna is a skilled professional, caring, good natured and joy to deal with during my regular visits! Can’t wait for my return in November! Thank you! Best regards, Don

2 October 2025
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Reply from Chatters Hair Salon - Fairview Park

We're happy to hear that your visits to our salon are always a great pleasure! We appreciate your kind words regarding the professional's skills and caring nature. We look forward to seeing you in November!

Rated 5 out of 5 stars

Trusted Stylist -knows what would work for you.

Was extremely thrilled with the last hair cut style that JoHanna suggested and knew she is the only one to achieve it again.

26 September 2025
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Reply from Chatters Hair Salon - Fairview Park

We're happy you loved the haircut and that our suggestion resonated with you. We appreciate your confidence and look forward to seeing you again!

Rated 5 out of 5 stars

Purva did my eyebrown and tinting and i…

Purva did my eyebrown and tinting and i really liked the quality of her work.

20 September 2025
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Reply from Chatters Hair Salon - Fairview Park

We're happy to hear that you were satisfied with your eyebrow and tinting service. We appreciate you taking the time to share your experience!

Rated 5 out of 5 stars
Chatters Hair Salon - Fairview Park logo

Reply from Chatters Hair Salon - Fairview Park

We are so happy to hear that you found our service to be exceptional, and we appreciate you letting us know about your experience.

Rated 5 out of 5 stars
Chatters Hair Salon - Fairview Park logo

Reply from Chatters Hair Salon - Fairview Park

We appreciate you taking the time to share your wonderful experience with us! We are happy to hear that you are pleased with our service! :)

Rated 4 out of 5 stars

GREAT

I like that the hairdresser didn't talk to me.

18 September 2025
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Reply from Chatters Hair Salon - Fairview Park

We appreciate your feedback and are glad you were satisfied with the quiet service you received during your appointment!

Rated 5 out of 5 stars

I had an amazing experience getting my…

I had an amazing experience getting my hair colored at Chatters. The stylist took time to understand exactly what I wanted and did very professionally.
Highly recommend for anyone looking for expert color and a relaxing vibe.

14 September 2025
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Reply from Chatters Hair Salon - Fairview Park

We're happy to hear about your amazing hair coloring experience! It's wonderful that the stylist understood your vision and worked professionally. We appreciate your recommendation!

Rated 5 out of 5 stars

Very friendly and attentive hair…

Very friendly and attentive hair stylists. 🙂 pleasant environment. We were happy with our haircuts and up do.

7 September 2025
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Reply from Chatters Hair Salon - Fairview Park

We're happy to hear that you found our stylists friendly and attentive and that you enjoyed the pleasant environment. We appreciate your positive feedback on the haircuts and updo!

Rated 5 out of 5 stars

pauva was so sweet

pauva was so sweet! She didn’t push any products on me and listened to all my questions and needs

13 September 2025
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Reply from Chatters Hair Salon - Fairview Park

We're happy to hear that you had such a positive experience! It means a lot to us that you felt heard and respected. Thank you for your feedback!

Rated 5 out of 5 stars

Melissa is #1

I love Melissa's expertise in cutting/ styling my short hair! She listens to my wishes and is always checking in with me as she shapes my cut🩷 never rushes and truly makes me feel comfortable and uber satisfied!

12 September 2025
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Reply from Chatters Hair Salon - Fairview Park

We're so happy to hear that you appreciate the expertise in cutting and styling your hair! It's wonderful to know that you feel heard and comfortable during your visits. We appreciate you sharing your feedback.

Rated 5 out of 5 stars

Outstanding!

The service for both of my children was exceptional and unmatched! I am so thrilled with the friendliness, the quality, the passion, and dedication the staff at Chatters puts in to each and every client!
Thank you so much and we will be back soon!

4 September 2025
Chatters Hair Salon - Fairview Park logo

Reply from Chatters Hair Salon - Fairview Park

We're so happy to hear that both of your children received exceptional and unmatched service! It's wonderful knowing that you're thrilled with the friendliness, quality, passion, and dedication of our staff. We appreciate your feedback and look forward to seeing you again soon!

Rated 5 out of 5 stars

Best Haircut

Jo listened to how l wanted my hair cut and didn't just cut it how ever she wanted
First hairdresser that actually listened

4 September 2025
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Reply from Chatters Hair Salon - Fairview Park

We're happy to hear that you had a great experience! It's wonderful to know that we met your expectations by listening to your preferences. Thank you for your positive feedback!

Rated 5 out of 5 stars

Absolutely Beautiful Up-Do

The stylist took no time getting right to work completing my desired hairstyle! I let her have some freedom on what she wanted to do for my hairstyle as a wedding guest, but she absolutely killed it with the up-do. I would definitely return for any weddings I attend in the future :)

31 August 2025
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Reply from Chatters Hair Salon - Fairview Park

We're happy to hear that you enjoyed your experience and that the stylist created a wonderful up-do for you. We appreciate your positive feedback and look forward to seeing you again for future events!

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