I made a mistake entering a code for a promo. I contacted live chat and I spoke with Maxi M, It was nice to have a person, not a generic answer. They were helpful and friendly. My 1st time on the site... See more
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This company happily took my money and when I tried to withdraw it they closed my account! I am owed £300. They said that they were worried about my spending!! So they are clearly trying to get out of... See more
Company replied
Been on this site for quite a while but when I go to deposit 10.00 it won't let me now it has to be 20 has something changed as will no longer use thank you for getting back to me I can now see on th... See more
Company replied
Mada is a great agent has helped me on more than one occasion, great service from a super nice person
Company replied
3.6
Average
29 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company happily took my money and…
This company happily took my money and when I tried to withdraw it they closed my account! I am owed £300. They said that they were worried about my spending!! So they are clearly trying to get out of paying me my money. I have told them that if they don’t pay me my money I will report them and also inform my bank that they are a fraudulent company
5 March 2026
Unprompted review
Reply from Chat Mag Bingo
Hello Sarah,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and we are eager to help turn it into a positive one.
To help us assist you further, we’ve reached out to you via the Trustpilot contact form to request some additional details. Once we receive your response, our team will be happy to review everything with you directly and provide further clarification.
We appreciate your patience and look forward to resolving this with you.
ChatMagBingo Team
Maxi M
Maxi M , was very quick to find the problem why I couldn't deposit. very pleasent too,
15 February 2026
Unprompted review
Reply from Chat Mag Bingo
Hi Lorraine,
Thank you so much for taking the time to share your review with us! We truly appreciate your feedback and are pleased to hear you had a great experience with our support team.
We hope you'll continue to enjoy the time you spend with us and we look forward to providing you with many more exciting and rewarding experiences in the future.
Your satisfaction is our top priority, and we're always here to assist you whenever you need.
Thank you again for choosing to play with us!
Warm regards,
Chat Mag Bingo
Very helpful and friendly live chat
I made a mistake entering a code for a promo. I contacted live chat and I spoke with Maxi M, It was nice to have a person, not a generic answer. They were helpful and friendly. My 1st time on the site so I can't say much but on 1st impressions they were great.
9 February 2026
Unprompted review
Reply from Chat Mag Bingo
Hello,
Thank you for your kind words about our agent. They work hard to give customers clear, friendly support, and your review shows that effort paid off.
Hearing this makes a big difference to them and to the whole team. It reinforces the value of what we do every day.
Your recognition encourages us to continue focusing on personal, supportive service.
We’re grateful you shared this with us and happy your experience was so positive.
Kind regards,
Chat Mag Bingo Team
Don't waste your hard earned money
Used to play this many years ago and I've come back to it and lost of every single game I've played. Certainly won't help putting any more money on. Also noticed hardly any players on live games average 2-13 people sometimes none just me then game gets cancelled
23 January 2026
Unprompted review
Reply from Chat Mag Bingo
Hello Amanda,
We appreciate you sharing your thoughts. It can be frustrating when luck doesn’t seem to be on your side, and we want to give you some clarity about how our games work. Each spin or bingo call is produced randomly by RNG technology that is tested and approved by accredited third parties. This ensures that no outcome can be influenced by the operator or anyone else.
We know it can feel otherwise in the short term, but streaks, both good and less so, are a natural part of randomness. The important point is that the system itself is transparent and secure, with the same chance of a win for everyone.
To provide you with more clarity, we’ve contacted you through the Trustpilot form so we can look at your account and follow up directly.
Best regards,
Chat Mag Bingo Team
Hi chat mag bingo i like better then…
Hi chat mag bingo i like better then any of their neighbouring compamys the wagering requirements are amazing comparrd to other sites also staff chat are grest imediate response an of course Vlad i just chatted with experienced friendly an professional thanks chat mag bingo
11 January 2026
Unprompted review
Reply from Chat Mag Bingo
Hi Patrick,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Chat Mag Bingo Team
Mada is a great agent has helped me on…
Mada is a great agent has helped me on more than one occasion, great service from a super nice person
14 December 2025
Unprompted review
Reply from Chat Mag Bingo
Hi Kay,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed - it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Chat Mag Bingo Team
Not a great site.
Not a great site.
Just joined. Didnt get a single bonus or 5 of a kind on slots.
Bingo is terrible aswell. 100 tickets each game and so many 1tgs but no wins.
Wont be depositing here again
23 November 2025
Unprompted review
Reply from Chat Mag Bingo
Hello Kelly,
Thanks for sharing your perspective. We know that when you experience a run of losses, it can feel like something isn’t right. In reality, all outcomes are random and created by certified RNG systems that are tested by independent organizations for fairness. The rules of probability mean that streaks, both good and bad, are bound to happen, but the fairness of the process never changes.
The systems are also monitored under our regulatory framework, so customers can trust that nothing is influenced. Every spin or bingo call carries exactly the same chance of winning as the one before it.
We’ve reached out via the Trustpilot review form to gather your details. With that, we’ll be able to check your account more directly and provide you with reassurance.
Warm regards,
Chat Mag Bingo Team
Reply from Chat Mag Bingo
Hello Lisa,
Your comments about our agent are very much appreciated. The team puts a lot of effort into making customers feel looked after, and we’re pleased this was your experience.
We’ll make sure your words are shared with them. It’s always encouraging to see their care and attention reflected back in this way.
It’s also a reminder of why personal service is so important in what we do.
Thank you again for your feedback. We’re glad your experience left such a positive impression.
Kind regards,
Chat Mag bingo Team
Love the site
The site is easy to use and very user friendly also talked to Sabrina on a live chat regarding a withdrawal and she was incredibly helpful, friendly and very efficient!
21 October 2025
Unprompted review
Reply from Chat Mag Bingo
Hi Lorna,
Thank you so much for taking the time to share your review with us! We truly appreciate your feedback and are pleased to hear you had a great experience with our support team.
We hope you'll continue to enjoy the time you spend with us and we look forward to providing you with many more exciting and rewarding experiences in the future.
Your satisfaction is our top priority, and we're always here to assist you whenever you need.
Thank you again for choosing to play with us!
Warm regards,
Chat Mag Bingo
got my money
I signed up about 2 weeks ago did not will. Put 10 on last night and won 130 and cashed out at 11.30 And said 24hours then read comments. Not had any email. Now I got an email saying can take an hour. Well its in my back now :) thank you
26 September 2025
Unprompted review
Reply from Chat Mag Bingo
Hi there, Julie!
We greatly appreciate the time and consideration taken while offering your feedback!
Here at Chat Mag Bingo, we value the quality and service offered to you since we want for all our players to have the best experience while playing with us.
Thank you again for the review and we wish you even more moments to enjoy all the games and prizes we have to offer!
Warm regards,
Chat Mag Bingo Team.
Brilliant service
Brilliant service, help me straight away with what I needed
7 September 2025
Unprompted review
Reply from Chat Mag Bingo
Hi Kim,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Chat Mag Bingo, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The Chat Mag Bingo Team
Is this a con?
Joined with a £10 deposit which triggered £30 in bonuses. Having played for nearly hours I won £175. I was told the withdrawal would take two working days. I recieved an email yesterday asking me to confirm my my details but there wasn't a link to send the required information. To solve this I tried to log onto my account to find my account has been closed and no way to log onto the online chat,this is still without any payment being received.
25 August 2025
Unprompted review
Reply from Chat Mag Bingo
Hello David,
Thank you for reaching out, and we truly regret any inconvenience our verification process may have caused.
As a regulated provider, we are required to carry out certain checks at various stages of your journey with us. These are essential to meet both legal requirements and our own commitment to providing a safe and responsible gaming environment.
We understand that these requests can sometimes feel disruptive, but they play a vital role in protecting all players and maintaining the integrity of our services.
We are keen to look into your case further and assist you as promptly as possible. Please be advised that we have reached out for more information via the Trust Pilot form.
Best regards,
Chat Mag Bingo
Excellent help quick to resolve would…
Excellent help quick to resolve would recommend this site
17 August 2025
Unprompted review
Reply from Chat Mag Bingo
Hi Lisa,
Thank you so much for your review! It’s always great to hear that our agents' commitment is noticed and appreciated.
We take great pride in delivering an exceptional gaming experience alongside outstanding customer support.
Thank you for choosing Chat Mag Bingo as your gaming destination, and we hope you'll have even more fun and memorable moments with us in the future.
Kind regards,
ChatMagBingo Team
Mada at customer support so helpful
2 August 2025
Unprompted review
Reply from Chat Mag Bingo
Hi Arron,
Thank you for your kind feedback!
We're glad to hear that our team was able to assist you quickly and efficiently.
If you ever need help again, don't hesitate to reach out — we're always here to support you! 😊
Kind regards,
Chat Mag Bingo Team
maria solved my issue fast
Great fast problem solved with maria on chat bingo live chat .she solved my issue .very quick. Thanks
28 May 2025
Unprompted review
Reply from Chat Mag Bingo
Hi there!
We wanted to take a moment to thank you for your amazing review of our services. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Chat Mag Bingo Team.
Great service 😃 quick and very helpful
Great service 😃 quick and very helpful
11 May 2025
Unprompted review
Reply from Chat Mag Bingo
Hi Kelly,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Chat Mag Bingo , we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing Chat Mag Bingo, and we look forward to seeing you again soon!
Best regards,
The Chat Mag Bingo Team
Deposited fine went straight through
Deposited fine went straight through , I won £267 on Friday , I cashed out on Friday , it's still not been processed, I went on to live chat to be told it's takes 1-2 days to be processed not including weekends, then will take 3-5 to be paid out so that's a week in total, even though when you withdraw it tells you it will be completed in 24 hours, I've never known anything take so long , I'm new to this site once I receive my funds I won't be using it again and I'd recommend to others to avoid this site
9 May 2025
Unprompted review
Reply from Chat Mag Bingo
Hi Joanne,
Thank you for taking the time to provide us with feedback on our withdrawal process. We understand that a fast and reliable withdrawal process is crucial to our customers' satisfaction, and we are committed to improving in this area.
We are proud to say that we have been processing withdrawals seven days a week for some time now, unlike some larger sites that do not offer this service. However, we do acknowledge that our weekend service is currently operating at a reduced capacity due to some external factors beyond our control.
We are excited to announce that we are introducing internal enhancements to our service in the coming months to make withdrawals even quicker and more consistent, 7 days a week. We hope that these changes will help us provide a better experience for our customers.
Thank you for choosing us, and we look forward to serving you better in the future.
Warm Regards,
Chat Mag Bingo
I spoken to customer service today…
I spoken to customer service today someone loverly called alexandru they were brill
11 May 2025
Unprompted review
Reply from Chat Mag Bingo
Hi there,
Thank you so much for taking the time to share your review with us! Your feedback is greatly appreciated, and we’re happy to hear you had a positive interaction with our team.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Warm regards,
Chat Mag Bingo
Adelina C was so efficient and…
Adelina C was so efficient and friendly, she sorted my problem in seconds!
21 December 2024
Unprompted review
Reply from Chat Mag Bingo
Hi there, Suzanne!
I wanted to take a moment to express my gratitude for your recent review of our customer support at Chat Mag Bingo. We are so glad to hear that you had an enjoyable experience and had received the help needed.
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you!
Thank you once more for your review. We hope you continue to enjoy Chat Mag Bingo, and that you'll explore all the thrilling games and current promotions!
Best regards,
Chat Mag Bingo Team.
Monday morning put £40 in …
Monday morning put £40 in …
and it goes straight in …
all good so far.
I win and cash out Monday morning.
Tuesday morning it’s still not showing as even processing,
I message and I’m told should processed by the end of tomorrow Wednesday, but…. then to allow 5 days for the bank to process ???
The site is quick to take but very very slow to cash out.
Other sites I’ve used have paid same or next day.
I won’t come back or recommend.
16 September 2024
Unprompted review
Reply from Chat Mag Bingo
Hi Peter,
Thank you for your feedback, we do use this forum as an opportunity to take your feedback and make positive changes that ultimately enhance our customers experience of our sites.
We recognize timely withdrawals are a priority for customers and We want to assure you that we are committed to providing a speedy and reliable withdrawal process. That is why we are excited to announce that we will be introducing internal enhancements in the coming months to make withdrawals even quicker and more consistent, 7 days a week.
If you’re still enjoying your time onsite, we can hopefully, given time, turn that disappointing one-star review into a blow your socks off FIVE!
Thanks again,
chatmagbingo.com
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