Chateau.com Reviews 

Hello, I am posting my complaint on here because you have not replied to my mail and nobody is answering the phone. I placed order IN200400076 on 30/04, payment was taken but no delivery has been received. My friend placed the same order (upon my recommendation) and his order also has not been received. Please contact me with information on this delivery. For other potential purchasers beware of this company - see previous review.

4/3/20
Wine Chateau, Awesome job!! Ordered some product from you and received it a day later. Very surprised and very happy. Thank you for your great service.

Mike C.
Broomall

The handling was perfect! I ordered a bottle of vintage champagne from 2004 that I couldn't find in the Netherlands (for a normal price). Ordered on Thursdays and delivered on Monday!

found wine that i could not find anywere else
delivered promply
good experience

All odered bottles delivered just in time in the proper place.

Service is excellent ! Thank you very much.

I bought 24 bottles of champagne with chateau. The shipping went well.
Previous to the order I had contact with the customer service which was nice. I asked if they could ship the champagnes in their unbroken OC's (own cases). That could not be done as it would not be a safe way to transport the champagne when I did not buy more bottles. When you buy champagne (and all other wine) at chateau you see a picture of the product you will recieve. On multiple of the pictures there were giftboxes included. Normally, the giftboxes are just folded and put into the shipment together with the champagnes.
I did not recieve any of the giftboxes all though they were on the pictures of the product I would recieve. As many of you know giftboxes are not entirely worthless.
I asked them why they did not ship the giftboxes and they replied that they had told me they could not ship entire boxes.
A giftbox is not an entire box.
Now they have stopped replying me and that is why I write this rather "Poor" review. That is not a way to handle your business if you want return-customers. I find it strange as I can see that Chateau have many satisfied customeres. Maybe they receive the entire product they have bought? ;-)

I wld hv given a 5 star but for UPS shipping. w DHL they take care of EVERYTHING! They only email me & call or txt to confirm the amount of duties I have to pay. After that I just make sure my check is there upon delivery.
With UPS they sent me a vague email asking me to print fillup a form for customs, email it back to them and then they email you the bill which I have to go to the bank to pay and then email them copy of deposit slip, after confirming my payment thats when they will dlvr. There emails and messages arnt also clear on what am suppose to do. All this gave me some anxiety and stress. But over all I got my box in good order.

Great service.
There was a delay in the delivery of approximately one week, but I was always well informed about the status of the order. Communication very friendly.

Very good experience: pre-sales assistance, delivery times and packaging quality are excellent

Second time using Chateau ... and remain impressed.

Slight delay with latest order due to supplier constraints caused by hot weather, but feedback within minutes online and kept informed.

Packaging cannot be faulted.

Really serious and honest Merchant. Never disappointed

Only minus was the freight costs, which were much more expensive than you usually pay all other places

This Company is very good when it comes to customer service, responding to my emails promptly, and providing sound advice on wine. I will be using them again soon.

Timely delivery, well packaged, reasonable price.