ChatandVision Ltd. Reviews 

209
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Re. [#SGD-604-62423]: My received item is wrong Good morning Messrs. ChatandVision Ltd after more than 3 months forward and backward I recived the right item DUALphone which eventually works... See more

Rated 1 out of 5 stars

I too have been scammed by these fraudsters at ChatAndVision - DO NOT BUY FROM THEM. Ordered a 30$ Skype gift card 4 days ago and have not yet heard back from them. ChatAndVision, if you... See more

Rated 4 out of 5 stars

Brought an iPad2 at the best price I could find on the Net from Chat & Vision in addition I qualified for a free pair of £20 headphones, making it a great buy. Every step of the way C&V provided ex... See more

Rated 2 out of 5 stars

Can't find any link to report a problem with the phone I purchased. Batteries will not charge up, regardless of time left on the Cradle The were no warranty details included in the package, neit... See more

Company replied

2.4

Poor

TrustScore 2.5 out of 5

209 reviews

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2.4

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(209)

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Rated 1 out of 5 stars

A Disaster and Debacle

I bought a Clearone CHAT 60 U, and it worked - briefly. The problems began when trying to install and utilize their recommended programs to update the firmward/software. I wrote to service who recommended installing specific software and told me that the device doesn't work on USB 3's.

So connected through a USB 2 hub, it still won't work, altho0ugh the Skype options show it as the selected device, and the check program plays the speakers and hears the mic, but as soon as I try to make a call, everything goes silent, whether the speaker or the headphones to which I tried to revert.

I just can't use Skype except through the built in speaker and mic in the computer.

I regret the day I thought this would be a good idea.

DON'T BUY ONE, DON'T EVEN THINK OF IT!!

10 June 2013
Unprompted review
ChatandVision Ltd. logo

Reply from ChatandVision Ltd.

Dear Charles,

Thanks for reporting this. We've not received any prior contact about this issue, however we will have someone contact you to help try and resolve this.

Thanks for your understanding.

Regards,

Jennifer Hart
ChatandVision Ltd.

Rated 2 out of 5 stars

Crappy website

The payment method is done by an external company which tells the user that it's payed. When returning to the website, there's no sign of the order or the payment. Scary experience.
In the end everything went well as the customer care is efficient.

10 June 2013
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

It's my first time that I purchased from ChatandVision and will not be the last. Service quality is excellent, speed the of delivery is the same. I would by again from them and refer them also without any questions.

3 June 2013
Unprompted review
Rated 1 out of 5 stars

worst company i've ever delt with.

I ordered a skype phone over one month ago, and still don't have it. i think that says it all.

even after this huge delay, and taking my money over a month ago, they only offered a free 4gb sd card (no discount on product, or for free) and a useless upgraded delivery.

take my advice, buy somewhere else. worst company i have ever had to deal with.

29 May 2013
Unprompted review
ChatandVision Ltd. logo

Reply from ChatandVision Ltd.

Dear Alex,

We do sincerely apologise for the long delays on your order, but can finally confirm it was shipped last week. From herein, it should not take long to arrive to your doorstep.

Many thanks for your continued patience, and we look forward to completing your order soon.

Regards,

Jennifer Hart
ChatandVision Ltd,

Rated 1 out of 5 stars

Fraud company which misuse the good name of Skype

I placed an order and in same moment or half hour later I cancelled my order as I had an opportunity to get the "Amazon Kindle Fire HD" from another place (channel) which I unfortunately did not knew before ordering. I have contacted them 4 times since I placed the order on the 19th of May 2013 and they have only responded back once that they have placed my order on hold however they have already withdrawn the money from my bank account on the 23rd og may 2013. I have researched a bit on the company and they are not related to Skype as they write on their website and I also see that many others have had very bad experiences with the company so this is the reason for calling them a fraud company because they misuse the good name of Skype. Now I have contacted my bank to create a opposition against them as it is illegal to withdraw the Money before sending the goods. They will properly write me that they have been very busy and that the apologize now...let's see.

28 May 2013
Unprompted review
ChatandVision Ltd. logo

Reply from ChatandVision Ltd.

Dear Janus,

We can confirm the cancellation request for your order has been completed, and should reflect back in your account shortly.

Many thanks for your continued patience.

Regards,

Jennifer Hart
ChatandVision Ltd,

Rated 1 out of 5 stars

Its not working. Only sound works and cal keeps dropping.

Hi I received a webcam from Chatandvison.I ordered it on skype website. It really doesnt live upto expectation because of following reasons.Order number-SO284924
1. Video doesn't work most of the time.
As per Skype website they promised that there will be option to browse web and you tube and I cannot see that after paying 269$ to this company.
I am totally dissatisfied. would prefer if company can take this box back and return my money.

26 May 2013
Unprompted review
ChatandVision Ltd. logo

Reply from ChatandVision Ltd.

Dear Devesh,

I'm sorry to hear the item is working as expected, but we'll do our best to help. We've received your request via email and have responded with a possible solution, please do check and we look forward to your feedback.

Regards,

Jennifer Hart
ChatandVision Ltd.

Rated 3 out of 5 stars

Average... with a few hick-ups

My experience is based on ordering a skype phone.
The order process and receiving the product went well. Unfortunately the product was faulty and I wanted to return it. To return it I had to write back and forth with 3 different people, everytime receiving a "please rate our service" mail from them, which was annoying. When I returned my product to them I had to wait almost a month until they confirmed receiving my item and additional 5-7 working days before confirming that it was faulty. Furthermore I also had to pay the return fee with the postal service.
Now I have received my replacement product, it works, and therefore I give them 3 out of 5

13 May 2013
Unprompted review
ChatandVision Ltd. logo

Reply from ChatandVision Ltd.

Dear Knud Nedergaard-Hansen,

On behalf of ChatandVision, I'd like to personally apologise for the delays experienced. Returns processing time does depend on our current queues, however we'll be looking further into your case to see if there's more room for improvement.

In the meantime, we'll also be reviewing your postage costs and will be in touch shortly to discuss the matter.

Many thanks for your understanding.

Best Regards,

Jennifer Hart
ChatandVision Ltd.

Rated 5 out of 5 stars

DUAL PHONE 4088 IS AN EXCELLENT PRODUCT

IF YOU WANT TO USE SKYPE PHONE WHILE YOUR COMPUTER IS CLOSED, I STRONGLY RECOMMEND THE DUAL PHONE 4088 FROM CHATandVISION.

IT WORKS VERY WELL AND IS EASY TO INSTALL: YOU JUST PLUG IN THE WI-FI DEVICE TO YOUR WI-FI BOX, THEN THE PHONE TRANSFORMER INTO A POWER PLUG, AND IT WORKS ALMOST IMMEDIATELY.

FANTASTIC!

12 May 2013
Unprompted review
Rated 1 out of 5 stars

Failure to fulfill order correctly.

Received wrong item has yet to send me a slip t return item. Asked to go ahead and cancel item because of delay I had to purchase elsewhere and no they are finally shipping my items. Still waiting for refund and a return slip for items over 2 months

9 May 2013
Unprompted review
ChatandVision Ltd. logo

Reply from ChatandVision Ltd.

Update 25/06/13:

Dear Melissa,

Thank you again for your update, and our apologies for the continued delays. We'll have one of our staff get in touch with you as requested to follow up on this case.

Many thanks.

Regards,

Jennifer



Dear Melissa,

On behalf of ChatandVision, I'd like to apologise for any inconvenience caused. We'll be arranging a pick up of item, however we've not yet received a reply to ticket CMN-831-_____. If you could kindly confirm the pick-up details by reply we'll ensure this is arranged at the earliest opportunity.

Many thanks for assistance.

Regards,

Jennifer Hart
ChatandVision Ltd.

Rated 2 out of 5 stars

Phone goes offline very often

The phone looses internet connection very often and this results in being offline most of the time.

I am not happy with this product

7 May 2013
Unprompted review
ChatandVision Ltd. logo

Reply from ChatandVision Ltd.

Dear Evgenia,

Thank you for letting us know, we'll have one of our staff contact you to assist you with this problem. With that said, I'd like to apologise for any inconvenience this issue may have caused.

Best regards,

Jennifer Hart
ChatandVision Ltd.

Rated 1 out of 5 stars

Really bad contact (or no contact) with customers

I have never received an email or anything from chat and vision about my order, I needed to go and open a chargeback process with PayPal because I never had contact from chat and vision, I called the phone number shown in PayPal receipt and nobody answered in 1 week, I sent a lot of emails thru my email directly and support forms in chat and vision chat and nobody answered. They just answered when I started the chargeback and then to send this survey.

22 April 2013
Unprompted review
ChatandVision Ltd. logo

Reply from ChatandVision Ltd.

Dear Hector,

We do apologise for your experiences with us, but we'd like to take this opportunity to tell our side of story:

- We shipped the item on the 12th April after receiving it on the 10th April. As with all our orders, we send a dispatch confirmations via email along with any relevant tracking details. We also always send order confirmations as well, which I believe many of our past customer can attest to.

- We received your query on ticket TICKET ID WWN-350-5_____ and can see our CS reps responded on the same day. If this was not received, I suggest to check all spam/junk folders as it's been known that some of our customer receive emails here. Another solution is to check with your ISP to see if it's blocking any emails from our domain or treating it as spam.

- According to our courier USPS, order was delivered on the 15th April, which meant the order was delivered within 5 days of being placed (well within our advertised timeframes of 7-10 business days).

Having said this, it seems the experiences described in this review were directly caused by not receiving any of our emails and understand your feelings for the seeming lack of service, and will have our team look into this further from our end. I hope this explanation did help to give a better understanding of our usual levels of service.

Thank you for your kind understanding.


Best regards,

Jennifer Hart
ChatandVision Ltd.

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