ASOS uses this company. They shouldn't :)
ASOS uses this company. Dreadful. Couldn't understand my queries. Didn't answer my questions. Awful. I honestly couldn't tell if it was a genuine person or an automated reply.
8 April 2023
Unprompted review
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Company details
Information provided by various external sources
Delivering universal customer engagement through our Gnatta software. Trusted by some of the biggest names in retail.
Contact info
2.7
Poor
5 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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If you want chat that time expires...
If you want chat that time expires so that customers have no recollection what was discussed and have to start all over again the next time that they speak to you, then Gnatta is for you.
However, if you want your customers to have the a helpful experience, then look elsewhere.
2 December 2022
Unprompted review
Quick and efficient
I contacted ASOS for help twice. The two who responded were great, they were quick to respond, polite, caring and very helpful. Thank you so much for your time and help with my orders.
20 December 2021
Unprompted review
Ryan from Asos
Ryan from ASOS helped me with my query very quickly, efficiently and in the professional way
17 April 2021
Unprompted review
Refreshingly good service
Used this service this morning to reschedule delivery of a large parcel. Agent Haider delivered excellent, timely response. Much better than hanging on a phone line for ages. Thank you!
20 February 2018
Unprompted review
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