While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Chaser Communications is an independent telecoms company based in Newcastle in the North East of England and is rapidly expanding throughout the UK. We work closely with UK Businesses of all sizes, drawing on over 20 years communications experience to provide a complete, impartial range of telecoms, mobile phone, VOIP, I.T. Services, phone systems, broadband and photo copier products, services and solutions. At Chaser Communications, we proudly partner with BT Wholesale to deliver powerful, reliable telecom and broadband solutions backed by the UK’s leading network.
184 Portland Road, NE21DJ, Newcastle, United Kingdom
2.8
6 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This in one of the worst telecoms and companies I have ever dealt with. Not only was the product mis sold originally, but there are hidden clauses everywhere when you come to the end of the contract and wish to terminate the services. They have left us no option but to escalate the matter and look at taking legal proceedings
Incompetent liars , lied to by their sales representative and the company owner.
16 months into a 5 year contract so this is not a knee jerk response.
Major problems with the phones from the start which they could not fix, multiple wrong bills overcharged , waiting 11 months for the BT cancellation fees to be refunded, an account manager that refuses to return my calls . THE MOST DISGUSTING COMPANY I HAVE EVER THE MISFORTUNE TO DEAL WITH IN 30 YEARS OF BUSINESS!
Sadly more lies with regards your comments on fixing my problem, at no time did your “engineers” fix the problems !
I complained repeatedly about the errors in my billing with absolutely no results . I had to cancel my direct debit before anyone took notice. Then I was threatened with disconnection.
It really is sad that it takes a bad review before anyone actually apologises for what was simply dreadful service.
Reply from Chaser Communications Ltd
Thank you for your feedback William, I have raised your concerns to the relevant departments. I understand that the phone problems encountered in the transition period were inherited from your previous provider Eclipse, to date all problems have been remedied through multiple engineers being sent to your site free of charge. I have investigated your invoices with the billing department and can confirm your issue was resolved a few months ago and have confirmed you are now happy with your invoices. We were unable to process your BT cancellation fees due to receiving an incorrect invoice however once this was sent correctly I can confirm the payment was made. However you can call us on 01912723260 if you require any further services to be looked into our lines are open 24/7.
I have always been happy with our experience and support from Chaser, the customer services will go the extra mile to resolve any issues.
Reply from Chaser Communications Ltd
Thank you for taking the time to submit your feedback David. We are happy to hear it!
I have always been very happy with our experience with chaser communications.
Reply from Chaser Communications Ltd
Thank you for your feedback!
This company are masters of the hidden charge and small print extra's. Once in a contract with them you will be find yourself penalised for every corner until you try to end the contract when a raft of new charges appear. Even their chosen Finance company BNP Paribas have exit clauses known only to themselves.
Reply from Chaser Communications Ltd
Hi John,
We're sorry to hear that this is your experience. Could you give us a call on 01912723260 to discuss the charges on your contract. If you would like your contracts to be emailed over to you please also let us know and this can be arranged.
Yet another unsolicited phone call from this company (despite being registered with the Corporate TPS) when I asked for our details to be removed from the database the agent hung up
Reply from Chaser Communications Ltd
Hi,
Thank you for bringing this to our attention. We have since implemented better practices to ensure this issue does not reoccur.
We appreciate the time you have given us to help improve our processes going forwards.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
