Chase EvansReviews 

2,750
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 511 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often going above and beyond to ensure a smooth process. The service provided is frequently described as excellent, with many appreciating the comprehensive and efficient approach to property sales, renewals, and management. Reviewers highlight the quick response times and clear communication as key factors contributing to their satisfaction, making complex transactions much easier to navigate. However, some people mentioned significant dissatisfaction with communication, reporting slow responses and a lack of updates, requiring repeated follow-ups. There were also concerns about maintenance issues being ignored for extended periods, leading to frustrating and unresolved problems for tenants. A few other people also felt that the company's online help portal was ineffective, with issues being closed without resolution.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the professionalism,... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt and efficient... See more

Customer service

People report positive experiences with customer service, highlighting helpful, professional, and responsive... See more

Subscription

Consumers find subscription renewals to be a positive experience, largely due to the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience with Chase Evans after our first sale falling through with another estate agent. Matthew was very communicative, available and helpful throughout. He went above and beyond to... See more

Rated 5 out of 5 stars

Ms. Ginny Pattni from Chase Evans has impressed me with her utmost excellent professional services in selling my property. She is unbiased and provides all round services especially for property owner... See more

Company replied

Rated 5 out of 5 stars

I would like to praise Abhijit who is working in Renewals Department. I am the landlord and have a London property which is managed by Chase Evans. As the existing tenancy agreement will be about to... See more

Company replied

Rated 5 out of 5 stars

One of the best and most experienced, reliable and organised estate agent in London for landlords. Competitively priced with a large tenant pool. We have used them for more than 5 years. There are n... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Rental Agency

About Chase Evans

Written by the company

Chase Evans is a full service real estate and lettings agency with seven offices located in London and staffed offices in Hong Kong, Singapore, Dubai and Kuala Lumpur.

Since 1998, we have provided expert advisory and consultancy services to property investors and developers in the UK market. As a reputable estate agency, we combine extensive local knowledge with proven expertise in residential lettings, sales, investment, and property management.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

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4.7

All reviews

(2,750)

477 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I just completed a BTL flat with Chase

I just completed a BTL flat with Chase Evans and had the honour of working on the deal with Ginny Pattni. She was absolutely outstanding throughout the entire process—always available, incredibly responsive, and on top of every detail from start to finish. She handled communication with the seller seamlessly and kept everything moving smoothly, consistently going the extra mile to get things over the line. It’s been an absolute pleasure doing business with her, and I couldn’t recommend her more highly!

18 April 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Ginny could help you.

Rated 5 out of 5 stars

Positive Experience with Amruta Satia

I recently had a very helpful conversation with Amruta Satia regarding my tenancy renewal. Amruta was incredibly clear and thorough in answering all my questions about the rolling contract, notice periods, rent increments etc. as well as outlining all available alternatives. Her explanations were precise and greatly assisted me in making an informed decision. I truly appreciate her professionalism and the excellent support she provided.
Good experience with Chase Evans so far, because of the brilliant staff/ team they have.

17 April 2026
Unprompted review
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Reply from Chase Evans

Thank you for your review, glad to hear Amruta could help you.

Rated 4 out of 5 stars

UK laws

UK laws keeping changing, I just trust Chase Evan staff Kin Lee recommendation as they know what is best for the landlord. I believe they will take care of us since i had been with Chase Evans since year 2010.

17 April 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear kin could help you.

Rated 5 out of 5 stars

Excellent Service

Abhijit Gooptu provided exceptional assistance with my rental renewal. His efficiency is outstanding, and I highly recommend Chase Evans Service.

17 April 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Abhijit could help you.

Rated 5 out of 5 stars

Excellent Property Manager

I am writing to express my sincere appreciation for the exceptional property management service provided by Ms Katy Fu of Chase Evans.

Katy has consistently demonstrated outstanding responsiveness, always addressing inquiries promptly and efficiently. Her deep knowledge of property management is evident in every interaction, ensuring informed and effective solutions. She is extremely helpful, going above and beyond to assist with any concerns, big or small. Additionally, Katy possesses excellent communication skills, keeping me clearly and professionally informed throughout the process.

Working with Katy has been a truly positive experience, and her dedication sets a high standard in the industry. Please extend my heartfelt thanks to her for her outstanding service.

17 April 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear katy could help you.

Rated 5 out of 5 stars

Darnell

Darnell, thank you for your help. Will be using again.

16 April 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Darnell could help you.

Rated 5 out of 5 stars

Chase Evans excellent experience - Kin Lee

I’ve had an excellent experience working with Kin Lee as my dedicated Renewals Coordinator at Chase Evans. Kin has been consistently responsive, clear and proactive, making the entire renewal process smooth and stress‑free. The professionalism, attention to detail and genuine willingness to help really stood out, and I felt fully supported at every stage. It’s been a pleasure working with Kin.

16 April 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear kin could help you.

Rated 5 out of 5 stars

Great People, Awesome Service

I had a very positive experience working with Amruta Satia. From the initial enquiry through to completion, she was professional, responsive, and knowledgeable.

She provided clear guidance at every stage of the renewal process and was always available to answer questions or offer reassurance when needed. Communication was consistent and transparent, which made what can often be a stressful experience feel much more manageable.

I particularly appreciated her attention to detail and proactive approach in keeping things moving smoothly. It was clear she genuinely cared about achieving the best outcome for me.

I would not hesitate to recommend her services to anyone looking to buy, sell, or rent a property.

15 April 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear amruta could help you.

Rated 5 out of 5 stars

I had a wonderful experience working…

I had a wonderful experience working with Abhijit Gooptu at Chase Evans during my tenancy renewal. Abhijit’s professionalism and efficiency made the entire process seamless and stress-free. Thank you so much, Abhijit!

11 April 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear abhijit could help you.

Rated 5 out of 5 stars

Responsive service by Mr. Kin Lee

I found Mr. Kin Lee, the 'Senior Renewals Coordinator' of your company very helpful. He replied my emails and answer my queries swiftly and responsively.

14 April 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear kin could help you.

Rated 5 out of 5 stars

Respectful coordinator communication

Kin Lee was highly professional and dedicated as our Renewals coordinator, making the experience very seamless and easy for us. Would recommend anyone get in touch with him.

13 April 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear kin could help you.

Rated 5 out of 5 stars

Excellent Service for Tenancy Renewal

I recently had the pleasure of working with Abhijit from Chase Evans for our tenancy renewal, and I cannot express how satisfied I am with the service provided. Abhijit made the entire renewal process smooth and stress-free.

14 April 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Abhijit could help you.

Rated 5 out of 5 stars

Abhijit from the Renewals Department…

Abhijit from the Renewals Department made the renewal experience very easy and fast. I've had the fortune of having Abhijit's assistance for the last couple of years and it was a pleasant experience each time. Thanks Abhijit!

8 April 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear abhijit could help you.

Rated 5 out of 5 stars

I was given all the information by Kin…

I was given all the information by Kin whom I dealt with. He expalained things quite clearly and gave appropriate advice.

10 April 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear kin could help you.

Rated 5 out of 5 stars

Helpful & Responsive

Kin was helpful in explaining the facts and the new law that is coming into effect on 1 May 2026

9 April 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear kin could help you.

Rated 5 out of 5 stars

Professional team, good overall experience

Both the regional team (Colin) handling my initial agreement and the local letting (Jack) team, property management, account and sublet teams (Hugo, Ella) are professional. They have been very responsive, patient and helpful, and have been able to provide useful advices during the handover of my flat, and could close the deal to let out the property quickly. The processes and the kinds of documents I should expect were clearly explained.

23 February 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Colin, Jack, Hugo, Ella could help you.

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