Chase Reviews 2,553

Where Chase used to be the better bank, it is now falling fast. You cant get anyone on the phone and pressing zero goes no where. The entire phone system is now changed. THey refuse to send me a document via mail but yet its ok we download massive amounts of files from chase daily; depending on your job. Millions of those people can go in and out of my file and yet they refuse to send me a document as I need to make a change. They want me to travel over 2.5 hours away to do that change. Maine is not a great state to live in anyway and therefore I may go to another bank that holds Private Clients before they pull money out of chase

For a long time haven't been able to login without a phone call. Finally decided to dump it. 45mins, three people that English is not their first language, and being asked to switch to the mobile app (that works BETTER!) and now after going through the quitting confirmation process I get an email that says they couldn't process the payment. This is AFTER they verified payment on the phone!

Have a way to get i. Touch with chase which is impossible if you don't have an account any more,an need them to send you a letter they were to send aonth ago an still have not recivedl

I was double charged for my mortgage payment and over a period of days uninformed and unhelpful people at Chase (who really seemed to not care at all) were not able to resolve it. I gave a 1 star. I reached Veronica (in Az) a couple of days ago. She was professional and knowledgeable (and seemed to care) and the issue is now resolved. She was great.

awaful!!

Can not login to my account, always ask me to call a number to get a code. The one who picks up couldn't speak good English, I coudn't understand her!!!

She got angry herself and hang off the phone!

Stop blocking us to log into the account!!

Stop out sourcing to India!!!

If I didn't have so many accounts to switch, I would get rid of Chase. Whoever the board of directors are need to be fired along with every level of made up CEO positions.

The worst bank service humanly possible. It's so bad, it makes Borat seem intelligent. The worst part is the automation system went from asking you of basic needs before transferring you to a live person, to sounding like a 8am soap opera and not letting you proceed.

Chase online is the Quickbooks of bank account platforms and userface. Poorly developed and designed with zero user input.

My review won't change how poorly Chase Bank operates, but hopefully it deters potential future account users from signing up.

never had any issues with them

Recently left this bank . I had to close my card quite a few times nearly $500 worth of scam charges and this bank refused to credit me that money back. Highly disappointed

I changed my phone number Cause of Scammers trying to get my medicare information, None of the people I have talked to so far could help me with changing the phone number to the new one, right now I cant even log in cause the system wont accept my info to do so. they try to send me a code but end up saying, it couldnt be sent, an I would have to call back again. why go to their chase bank 50 miles away an see if they can fix the problem when the phone service cannot .

I have 4 accounts with Chase. My issue is they took away the text alerts if there's a charge on your credit card. That alert has saved me 4 times. This shows they don't care about their customers in this "data credit card stealing era." Because of that I have decided to close my 4 accounts, that I have had since 2003. Good bye Chase. Whoever was the brain behind that stupid idea needs to find another career. That was the mist STUPID idea EVER!!
People DEPEND on those "instant" alerts and most are not going to check their statements EVERY DAY to watch for fraud activity. Just because your new idea is to contact the customer if an YOU feel a charge was fraudulent doesn't settle well with us. A hacker can spend $50 at Walmart and that WOULD NOT cause an alert on YOUR end so how about doing the right thing and bring back the text alerts as they were fir the last decade!! IF IT'S NOT BROKE DON'T FIX IT!! 😡😡😡

I was scammed. Their fraud team said it was a civil matter. Initially they did not log my complaint despite me asking them to. Very poor service. I have moved all my money and savings over to Monzo. Don't waste your team with chase.

what a joke. holding my money for a week and a half from a deposit.file CFPB. bills have late fees now and chase doesn't Care. a whole week and a half like groceries just appear

My username and password work on the CHASE app on my phone but when I try to sign in on my desktop computer, it tells me it doesn't recognize my username or password.
This CHASE system glitch is something that CHASE is more that willing to allow customers to deal with instead of fixing it, as CHASE customers service has explained that "Other customers are experiencing the same thing."
CHASE's technical support solution "to change your password", which then recycles the same problem with a new password.
As for staying on the phone to take the survey so I could explain how absolutely worthless their customer service and technical support is, I waited but the survey never started and then I was disconnected. Despicable!!!

On March 22,2026. I called Chase after my online app prompted me to do so. The representative asked protocol questions to identify my account which I comply. Then the problem came ….,she said she couldn’t identify my cell number. Which was a lie. First why when you have my address and account and debit card info. Then she asked a multiple question about vehicles did I own. I would have preferred and respected if she just said I don’t want to help you !!!!! Then I wouldn’t had to give out all that info. Needless to say I hung up on her !!!! Called right back a rep asked for my debit card info verified my address and transferred me to the next rep. Who did the same and I was assisted ! They both said they don’t know WHY she said my phone number wasn’t linked to my account and why she couldn’t see my account after being given my info. Poor customer service is so frustrating, disappointing and upsetting to say the least.

I’ve been banking with Chase since I opened my first bank account at 14 years old.

Throughout the years, I’ve opened checking account, savings account, and several credit cards. Always an easy experience, good point transfer partnerships, and nice that they provide free credit reporting.

They have a strict 5/24 rule on opening credit cards where you cannot open more than 5 within 24 months time frame. Their points redemption offers are a bit weak, usually just 1.5 cents per point but you can get a much better value from transferring elsewhere.

Refuse ro work with good customer. All they want to do charge the interest. My was good until they posted I refuse to pay. False information. I called before the payment was due. I will never refer anybody to chase. My credit card was being charge without my authorization. They scam good customers.

I am submitting this complaint again to highlight a serious and systemic failure in how Chase handles fraud claims—particularly for customers traveling internationally. For the last 4 months, I have been struggling with an authorized charge of 20000 South African Rand Chase FAILED to protect their customer from. Remember those days your card get blocked from pumping gas in another state? I attempted to setup travel alert before my trip, Chase came back as "we don't do that any more". Here I am, with 12x crediting and rebilling, chase sent me a final letter that the charge is on me with a vendor address NOWHERE can be found on earth. Here are the items I am alledged to purchase 50 mintues BEFORE I landed.

Traditional attire — Qty: 11 — Price: R450.00 — Amount: R4,950.00

Traditional Matt — Qty: 8 — Price: R450.00 — Amount: R3,600.00

Sling bag — Qty: 9 — Price: R250.00 — Amount: R2,250.00

Giraffe statue — Qty: 8 — Price: R250.00 — Amount: R2,000.00

Elephant statue — Qty: 8 — Price: R300.00 — Amount: R2,400.00

Breeds — Qty: 18 — Price: R100.00 — Amount: R1,800.00

Traditional plate — Qty: 10 — Price: R300.00 — Amount: R3,000.00

The core issue is not just the unauthorized transaction itself, but the clear inconsistency in Chase’s own timeline and internal handling. I have documentation showing that I was in transit (on a flight) at the exact time this transaction allegedly occurred, yet this critical fact was either ignored or dismissed.

Additionally, there is no signed receipt, no PIN entry, and no verification method that reasonably ties this transaction to me. Despite this, the claim was denied.

More concerning is the internal breakdown between Chase’s fraud and claims departments. Responsibility is being shifted back and forth, with no accountability or clear resolution. As a customer, I am left navigating a fragmented system that appears designed to exhaust rather than resolve.

Chase previously had strong safeguards in place, including proactive blocking of suspicious transactions and travel alerts. Since removing or weakening these protections, there is now a clear gap—especially impacting international travelers. This case is a direct example of that gap.

This is not just about one disputed charge. This is about a decline in fraud protection standards and a failure to protect customers in vulnerable situations. If this can happen to me—with clear evidence—it can happen to anyone traveling abroad.

Consumers should not bear the burden of internal gaps in fraud detection systems. Chase must do better—not just for me, but for all customers who rely on them while traveling.

I set up two checking accounts, one for my payroll direct deposit and one for my social security deposit. At the time, my daughter had told me that she had used a refer a friend and that she told me to do the same. The amount was for $400.00. After 3 months of direct deposit I would be given $350.00 and she would be given $50.00 When I mentioned this to the branch manager, he told me that she would have to send me the link. I wasn’t able to get a hold of her at the time I opened up both accounts, but was told that I could bring back the link when I got a hold of her and then it could be applied. I went back the next day with the link and the teller after spending 5-10 minutes said it was all good to go! Here I am now 3 months later, I go into the same branch and spoke to the teller to find out and confirm that the bonus was going to be applied and she said that she couldn’t find anywhere that this refer a friend was in either one of my accounts!! I was obviously upset and then was directed to speak to the manager who just happened to be the person who helped set up my accounts. He also said that he couldn’t find any transaction that referred the bonus! So this guy now tells me that in order for the bonus to have been applied was through a e-mail from my daughter which then would have generated a code which would also have processed a receipt of the transaction. Mind you none of this was explained beforehand by either the manager or the teller when I initially opened the accounts or when I returned with the link!! In short this was a classic “Bait and Switch” ploy used by this bank!!

Absolutely the worst bank I have ever dealt with. After 9 years of perfect banking history, they shut down all of my accounts because a business inquiry sent us a fraudulent check for a mere $1,000 — which they immediately recovered. Easy resolution for them, but I was the one left holding the bag.
On top of that, $30,000 from my investment account vanished without explanation and was never resolved. Now, hundreds of thousands of dollars are missing from that same account with no explanation whatsoever. To make matters worse, I have requested to close my business credit card three times, and they have yet to do so — conveniently continuing to collect the annual fee.
100% the worst bank on the planet. Do NOT trust them. Customer service is absolutely awful. Stay far away.

I closed my Chase credit card in August 2025 after they failed to protect it from fraudulent charges. I reported the fraud the moment I discovered it. Shockingly, Chase reopened the account without my permission, allowed more unauthorized transactions, and did so even after they had already issued refunds for some of the fraudulent charges in September 2025.
I received no further communication until December 2025, when they suddenly started billing me again — on my closed account — for the original fraudulent amounts. Then, in February 2026, they forced me to pay $108 just to close the account a second time.
The final insult? They reported two late payments on my credit report for an account that had been closed since August 2025. How exactly do you rack up late fees on a closed card?
If you value honest and fair treatment from your bank, run — don’t walk — away from Chase. Read their customer reviews online and look up their congressional testimony on these exact issues. You’ll quickly understand why so many people are warning others to stay far away.
Godspeed, folks.